Gotelli Plumbing Company

barry s.

Prompt, fast, efficient

I called the office at 930am and Jared showed up sometime before noon. I'm still waiting to hear back from the other guys -

The hardware on the shower was 50 years old and it started leaking last night, made me crazy to be wasting this water so getting someone here fast was a priority.

Ask for Jared, this guy was fast, knowledgeable, he had to do many workarounds with the generic store bought fixtures I provided to make everything fit, knew exactly what he was doing.

By the way, Home Depot was a mess, a total sh-show in their bath fixture dept, every box of hardware was open so I wouldn't risk buying an incomplete kit, good ole Goodman's to the rescue.

Look, I had a great experience with these guys and would absolutely call them again.

teri g.

By the time the 'Other' plumbing company returned my calls (they are supposed to open at 7:00am & due to a meeting put my call on hold for 28 minutes, I found this out when they finally called me.), Sam was here installing a new pilot light unit for my hot water heater. It was helpful to speak to Laura who could directly help me resolve the problem and
tell me when someone could be at my house. The Other company called me 3x AFTER the job was done by Gotelli Plumbing, to set up an appointment tomorrow.

Steve C.

Go elsewhere.

Plumbers are nice enough but you better hope everything goes perfect.

We had THREE visits to address what should have been a simple fix to a bathroom vanity. Visit 1 caused a new leak, visit 2 didn't fix the leak (we paid both invoices) and visit 3 finally fixed the leak. We expected they would do the right thing and waive the visit 3 charges but no..

Threatening emails and calls from Laura and Danielle made us actually feel like the Italian Mob was after us and they went straight to threatening collections which is a huge turnoff. Then they indeed put us straight into collections and sent an email diatribe full of word salad as to why they're right and we're wrong. Try to reply to the email...it gets bounced back by their mail system.

Disgusting. Classic study in how NOT to build lasting customer relationships with reasonable people.

Should have looked at all the other negative reviews (with their combative responses) before selecting them.


#nevergotelli

Paula C.

I wish I could give 0 stars. Be forewarned!I called for a leaky pipe fix for my shampoo bowl in my salon. The leak was fixed well. The problem was the man who fixed it also decided, without checking with me first, to change out my drain and stopper. I am not sure what he was thinking by doing this. It cost me more for him to do this as well.
I am a busy hair salon owner and decided that what was done was done and I thought that it would be ok and moved on. I am short on time, he would have had to take it apart again and I am sure the old drain would not have been able to be put back in. My old drain and stopper were fine, it was a fairly new shampoo bowl.

It was not ok, it was a weird drain stop and I had to keep taking it out to let the water go down. I tried to find another drain stop, could not find one in my limited time. Hair was building up in my drain. Several months quickly went by and I had to call them.
They refused to fix it saying I had a 30 day window and if I was unhappy, I should have called then.
They admitted that a plumber should always get an ok when doing anything other than what was asked. But they still said if I wanted anything done, I would be charged. Not cool.

E S.

Ask for Joey! Gotelli came out with very little notice and fixed a gas hot water heater and came back to install a replacement valve in our shower. Joey was awesome! He answered all of my questions, showed me a few tips and tricks and made repairs fast. I would absolutely recommend Gotelli Plumbing to all of my friends. Great work Joey!

Alejandro M.

These guys are great. Very efficient and good quality work. They even took the time to answer questions about potential future work and give me high level estimates on amount of time so I can plan ahead. Highly recommended!

Bev I.

We cannot say enough about how wonderful and responsive Gotelli Plumbing has been for us over 45 years. We have used them ever since moving to Marin and have recommended them highly to all our friends and family. Recently we had an issue with our kitchen sink & disposal and they were there the very next day. Cory did a great job and explained everything, as well as fixing the problem immediately. He not only was great at his job, he was very helpful and a pleasure to work with. We give this company a 5 star+ rating every time. Thanks Gotelli Plumbing and hope everyone at the company has a wonderful Holiday. Jack & Bev Immendorf, Mill Valley

Peter C.

I called for a small job to fix our sink. They had a technician 30 minutes after the call and fixed the problem immediately

I love this company

Prompt efficient clean

Andrew C.

Tom came out to my new property to take care of a couple of legacy plumbing issues. He was friendly and thorough, fixed everything (including a water heater issue I didn't even know I had) and gave me some good advice on the plumbing component of some renovation work I'm considering. Would certainly use Gotelli again.

Stephen B.

Gotelli replaced two aging hot water heaters at my house. Their price was competitive and the job was done neatly and professionally. I recommend them.