Gotelli Plumbing Company

Nan A.

I chose Gotelli based on its reputation as a local family owned business and reviews.My experience was not a good one. The plumber assigned was clearly not capable of handling the job, a small basement leak found by a contractor. The plumber identified the actual source of the problem after performing more than $500 of unrelated work. At the end of the visit he reported that he had figured out the actual source of the leak. The next day, after calling in his manager and 2 extra workers, and spending the better part of a day, he accessed and replaced the leaky pipe. I eventually recovered the first day's bill. I now have walls to repair and a hefty credit card bill. Unfortunately, billable hours seems to trump honest, professional customer service . It is disheartening when a well regarded company falls off the rails. I now know who not to call.

Michael M.

Very professional, very accommodating and very successful unclogging solution to our plumbing emergency. Many thanks!

Sherrill C.

Jeff diagnosed a water pressure problem for me accurately and efficiently fixed it. He also reseated a kitchen sink and installed a new garbage disposal in the same professional manner. He was on time and cleaned up the site afterwards. Gotelli has always been my go-to plumber and Jeff did not disappoint. I will definitely call them again.

Barb L.

Called Gotelli for a simple leak fix and someone came and claimed it was too difficult for him. Had another plumber come out and fix it right away saying clearly the other guy didn't want to get his hands dirty. Extremely disappointing service and now I'm expected to pay their one hour minimum of 185 bucks?!!! I don't think so. If you're in my home for less than thirty minutes and say you can't do the job that you're supposed to know how to do, you don't deserve to get paid. Also the lady on the phone was very rude and pushy. Wouldn't recommend this company ever to anyone

Dena C.

On a Thursday, I called 5 plumbers, left 4 messages and when I called Gotelli Plumbing, an actual human answered. They came out the next morning, replaced the plumbing under our kitchen sink. The person who did the work was pleasant, did the job in a reasonable amount of time for a reasonable cost, and cleaned up after he was finished. I would definitely call them again! Grazie mille!

Paul R.

Gotelli Plumbing does not stand by their work!! Had three bathroom faucets installed, months later one leaks into cabinet below. I called main office and dispatcher told me they will not come out to fix the problem caused by them unless I pay another service call fee. What kind of SERVICE is that? They won't come back to correct a problem their technician caused in installing the faucet in the first place. Do not hire Gotelli Plumbing, not a reputable company.

Joy M.

Tom was friendly, courteous and very efficient fixing our water tanks, toilets and kitchen faucet. Highly recommend!

Masako T.

Outstanding service from the moment you place the call, to completion of the job (all probably within 1.5hrs since placing the call). I actually initially called Roto Rooter, someone I've used before, but they called me past 1/2 way of the 2hr window to say they are going to have to reschedule for 24hrs later w/ yet another 2hr window. I could not wait for kitchen sink to be out for that long, so I searched for another and decided to try Gotelli. They are cheaper than Roto and excellent service! Steve was awesome. Very professional with great demeanor. Hopefully I won't be needing plumbing services too soon in the future, but if I do, I know who I will be calling. One happy customer!

barry s.

Prompt, fast, efficient

I called the office at 930am and Jared showed up sometime before noon. I'm still waiting to hear back from the other guys -

The hardware on the shower was 50 years old and it started leaking last night, made me crazy to be wasting this water so getting someone here fast was a priority.

Ask for Jared, this guy was fast, knowledgeable, he had to do many workarounds with the generic store bought fixtures I provided to make everything fit, knew exactly what he was doing.

By the way, Home Depot was a mess, a total sh-show in their bath fixture dept, every box of hardware was open so I wouldn't risk buying an incomplete kit, good ole Goodman's to the rescue.

Look, I had a great experience with these guys and would absolutely call them again.

teri g.

By the time the 'Other' plumbing company returned my calls (they are supposed to open at 7:00am & due to a meeting put my call on hold for 28 minutes, I found this out when they finally called me.), Sam was here installing a new pilot light unit for my hot water heater. It was helpful to speak to Laura who could directly help me resolve the problem and
tell me when someone could be at my house. The Other company called me 3x AFTER the job was done by Gotelli Plumbing, to set up an appointment tomorrow.