Gotelli Plumbing Company

Bruce B.

I have had two experiences with Gotelli plumbing. In 2019, when I was out of town, my wife needed to call a plumber for an emergency. She called Gotelli. The plumber who came to our house, Jeff, gave her an estimate for the work and then grossly overcharged her when the job was done. She felt cornered and had no choice but to pay the bill. When I got home and learned of the situation, I wrote a long and highly critical letter to Gotelli concerning this treatment.

However, last week, we needed to replace several of the aging pipes and connections underneath our 60-year-old house. I received bids from 3 highly-rated plumbers and decided to give Gotelli another chance. Tremendous decision. I was especially impressed with Joey who came out to survey the job and provide me a fair quote. It was not the lowest quote, but I felt good about him. A week later, Joey and Sebastian showed up at our home and fixed the main job and a few other smaller jobs. We couldn't have been more pleased with the quality of their work, their professionalism, and their overall fun attitudes.

I would strongly recommend Gotelli and also suggest that you ask for
Joey.

Daya M.

It's our second time using Gotelli. We had a small clog issue in the bathroom sink last week and 2 technicians were able to come out the next day and fix it. It was a bit more complicated than expected, but they had the tools and the knowledge and fixed it cleanly.

I appreciate that one of the technicians kept booties over his shoes for the whole service, keeping my floors clean.

These guys did the job in less than 20 minutes and they worked efficiently. Would call them again.

Phofershure J.

EDITED REVIEW: Changing one star to four as they have graciously agreed to fix the valve that became inoperable after their unclogging service. Supervisor I spoke with was polite, explanatory and accommodating. One star still missing because it was not a stellar experience.

Needed our toilet unclogged. Tech couldn't snake it. Had to take stool off the wall to fix. After putting the stool back and taking care of the clog, the water to the bowl no longer shuts off. It keeps running after the flush fills the bowl. This wasn't an issue BEFORE the fix, so why should I have to pay nearly $600 (and that's the add on price! The stand alone rebuild price was around $800/$900 to my recollection) for them to fix something that was obviously caused by them servicing the stool!? I called the office to explain the situation, express my discontent and see if they could offer me a solution I would be happy with. Nicole offered to let me speak to the tech who tried to charge me to fix something that wasn't broken before he worked on the clog and I said why would I want to speak with him? He's the one trying to charge me to fix something he caused to happen! I think I need a supervisor or manager. She says, and I kid you not, ""Before you CUT ME OFF, I was going to offer you the supervisors voicemail too"" with a tone of voice and attitude my teenage daughter has perfected. Wow... Nearly my whole career is in customer service, and you know the number one thing you don't do to an upset customer? Antagonize them. Her reply was way out of line, not at all conciliatory. I wasn't using profanity, I didn't raise my voice with her, I didn't insult her, I admit I was upset, indignant about the situation, and yes, I interrupted her telling me I could talk to the tech...But the clapback was very unprofessional. Kind of like charging someone to fix something that was working fine before you ""fixed"" the thing it's on. I think anyone would agree if you call someone to unclog your toilet, and they do that, but you still can't use your toilet because he shut the water off due to it running all the time because of something that happened when he was fixing the clog, you'd be upset too Nicole. That was crazy. I won't use them again. I think a company should fix your issue, not cause one. And for a thousand dollar unclogging, I expect my valve to work as it did BEFORE you unclogged the toilet it was attached to.

Anthony B.

Same day kitchen disposal P-trap replacement service, promptly and politely executed by Donte. Easy online scheduling.

Charlton F.

Steve Smith, serviced our call. He completed as thorough inspection and advised me on the repairs and costs. I scheduled for the service that we discussed. Steve was on time and put in a new faucet in our kitchen and then repaired two p-traps in our two restrooms. He completed all of the work in a very reasonable time and I was extremely happen with his work.
I highly recommend Gotelli Plumbing for a quick response and a completed job to my satisfaction. The staff interaction has been clear, concise and helpful.

Anthony C.

Garbage disposal went out. I called Erwyns Plumbing Inc. and he told me $400. I decided to call around though. Dumb. I called Gotelli and they told me they would come out for $89 to diagnose and apply the $89 to the disposal replacement balance. Big mistake. The $89 is not refundable if you change your mind. They came out and said the garbage disposal DID need to be replaced but they wanted $669.08!!!!!! What I should have done was eat the $89 and called Erwyns Plumbing back. Gotelli guy replaced it in less than 20 min. I GOT TAKEN FOR A RIDE! Oh well. Won't do that again. Gotelli is overpriced! Any company that's worth anything won't charge you for diagnosing an issue. They only took 20 min! :(

Madelon V.

Joey arrived early and he installed the parts I had purchased. He offered me a senior discount which I very much appreciated.

DeShawn K.

Just noticed that I accidentally hit the 4 instead of 5, my bad! Overall excellent experience with this shop!!!

Cindy R.

This review is way overdue. Tom with Gotelli is a miracle worker. We decided to bite the bullet and call a plumber a couple of days before Christmas. We had one shower that was leaking and out of a commission for quite some time and another with a broken handle. We put a request out to yelp and Tom contacted us almost immediately and said he could come out the next morning. He gave us a super fair quote and got started right away. While working to repair both showers he discovered a water pressure issue that we didn't really know we had. Within no time we had two working showers and our water pressure was amazing!! Not only was he super knowledgeable and efficient he was just an all-around nice guy. I cant recommend him enough. Thank you Tom and Gotelli Plumbing :)

Donna C.

Called them to fix a toilet that was running. The work seemed okay, but the repair guy was there less than a half hour and charged almost $400 ($393.66 to be exact). When I asked them for a breakdown of parts and labor, they refused to give me one, and said that everything was by ""the job"" --- which leads me to wonder how it came down to EXACTLY 66 cents... (guess they are trying to make it seem like there was actually some ""calculation"" involved in determining the price). I know everything is expensive these days, but this really seemed excessive and felt very ripped off. Would never call them again and do NOT recommend.