Gotelli Plumbing Company

Victoria H.

Gotelli Plumbing came to our rescue when we needed someone the same day for our clogged sink. I was amazed that we could get someone the same day. Jeff was our plumber and he was the best plumber we've ever had. He was courteous, respectful, explained what he was doing and gave me some good advice for future. He was a really nice person and was great with our dog. Jeff/Gotelli will be my go to plumber from now on.

Greg M.

Similar to most of the recent reviews we too were shocked at Gotelli's new fee schedule. We have used them on various projects for the past 20 years and have been very satisfied. However, we were given a quote of $3100 for work that ended up taking 4.5 hours. Needless to say they just lost a long time customer.

James S.

Wow, I failed to read the reviews about all the formerly satisfied customers that have turned irate over fee structure changes. Wish I had. Now I'm out $817 for not paying attention.

We have used Gotelli before and were satisfied with both the quality of work and the price. Unfortunately, their billing model has changed. It's now over the top outrageous.

First, off, yes, they charge a $89 diagnostic fee and it doesn't go towards any work. While that feels greedy, I can understand their point of view. We had them out because we had a list of small plumbing issues such as dripping faucets etc that needed attention. They came out, spent an hour on the diagnostic and then went and wrote up a bid for the items that needed attention. After presenting me the bid and picking my jaw up off the floor, I agreed to have them do two small tasks; replace two outer hose bibs and change the washer responsible for a drip in the bathtub. This work took an addition 45 minutes. The final bill for 1.75 hours of work was $817. Outrageous.

Not sure why they're willing to let all these loyal customers abandon them, but so be it.

PS - I should note that my wife and I don't like to slam small businesses on social media without giving them a chance to defend themselves. My wife called the office and shared our displeasure and she was met with total dismissal. So they're free to cash our check and we're free to warn you to guard your wallet.

Don M.

The estimate for installing a garbage disposal and new faucet in an existing kitchen was $900. Took them 1hr 15 min to do the work. I have done business with them when they were reasonable. I'll never call them again.

David H.

A big shout out of appreciation for Tom R. He's smart and he's seen it all which means he's able to quickly diagnose the problem and then efficiently get the job done. I trust him completely since I'm fairly handy around our house but a lot of plumbing jobs are beyond my abilities and tools.

Lisa B.

BEWARE. Gotelli, like a few other larger plumbing companies in the area, has moved to a system where they have set fees for certain jobs, and they are listed in a book. These jobs are not billed on the actual hours it takes, yet on a set fee regardless. We recently had a gas leak, and were referred to them. They came out, spent maybe 25 minutes charging our line to determine if there was a leak, then maybe another 15-20 minutes replacing a gas cock on our water heater. He was at our place for maybe 90 minutes...but we'll say 2 hours for the benefit of the doubt. The fee? $1100!! Nearly $600/hour and all he did was determine that there was indeed a leak. Didn't fix anything. Then told me he wouldn't be available to come back out to fix it for another 5 days. We ended up having someone else (reasonable) come out to replace the whole line. He was at our place for a full day and a half (12+ hours) and charged us $2285 for labor AND all parts. I will NOT be using Gotelli again. This practice leaves you feeling completely taken advantage of and vulnerable. Make sure you fully understand the charges before you move forward with this company. (P.S. Tina, the dispatcher, was great. Helpful, and understanding. Though she couldn't do anything about the company policy. And the manager/owner was ""unavailable"" to speak to me.

UPDATE 8/8/19: After sharing my displeasure with the way they charge flat fees for jobs regardless of the time spent, Tina contacted me today to let me know they were waiving the $89 ""evaluation"" fee, as well as reducing the charge for the gas cock. While I still feel I was greatly overcharged for the time spent, I appreciate this gesture, and do feel ""heard"".

Chris B.

I've had good experiences in the past, but i find their new pricing structure to be a rip off. I would say that I liked the technician Steve, who was very professional, straightforward, reasonable, and nice. The problem is the new company policy. It doesn't apply the $89 estimate/service fee to the cost of repairs, be advised. I'm pretty sure i was told the opposite, but when calling the office i was told that's impossible. In my experience, this fee is usually applied to the cost of repair. (The office first disputed this is typical practical then later said she does not know what typical practice is). $346 to stop a bathtub faucet from leaking seems ridiculous (this only involved replacing a small valve internal to the faucet). When i asked for a breakdown of labor cost vs. material cost, i couldn't get a straight answer. ""That's what the book says."" ""I don't set the rates for each task."" Skipped that, but got the essentials done. To clear two drains, which took about 30 minutes, it cost me $289. Overpriced. And in my opinion lack of clear communication about estimate/service fee. I'll be looking elsewhere from now on.

Larry S.

Gotelli was my ""go to"" plumber, until yesterday. Seems they have adopted a new business model that sucks. (1) Won't guarantee their work unless you a pay a $90 whole system check, that is not applied to your repair. I requested and received a waver, but no guarantee of work performed. (2) $680 for a standard toilet tank rebuild (less than one hour), tells me their more interested in commercial or new builds than taking care of loyal customers. Just to be fair, they do quality work in a timely manner.

Gabriel d.

I had used them in the past to snake my clogged pipes and have been overall satisfied. I'm disappointed in that they now require a $90 assessment charge to go through a quick checklist (took 5 minutes) to verify if there are other plumbing issues in the house. All this entailed was flushing toilets and running faucets to see if it drained properly. I knew that when I called that I just needed them to snake my bathroom drain and that is what I should've been charged for. So it ended up being $185 to snake the drain plus $90 to ""assess"" other plumbing issues. I thought Sam was a 4/5 in the service he provided, but the fact that they ripped me off knocks off all stars. I'll go somewhere else next time.

Sarah W.

I have used them for many years for multiple tasks and always happy, but after today sadly it will be my last time. I had a simple job of unclogging a shower that took no longer than a half hour and paid $274. Ridiculous. They now tack on a diagnostic fee of $80 that does NOT go towards the cost of fixing the task.