Gorsuch Plumbing & Heating

josh k.

The company had two guys at a neighbor's house. I asked if they had time to clean out a drain. They did, but used a smaller, hand held ""rooter"" than other companies have in the past. I had them back out as it appeared to still be leaking--turns out it was just the washer line that had been disconnected so they could access the drain. The tech tried to charge me for a service call. Then the drain backed up again (usually happens every year or so) so when the tech was back in the neighborhood, I asked him to come by. Never did. I sent an email to the company. No reply. I contacted a friend of the owner. No reply. So my take is that the tech was lazy and the management doesn't seem to care.

Brenda C.

I have used these guys in the past for a couple of issues. Chris and Mario did a great job helping me with my backed up toilet.
So, I asked Gorsuch out to bid a job. I appreciated the way they worked together to present a solution to my gas leak. I LOVED Lance and Luke - two nice, professional plumbers! I wound up giving the job to another company, but because of their professionalism, I would give these guys a call again. Thank you for your professionalism Matt.

Brian B.

I have an old 1940's heater that's very temperamental. The crew at Gorsuch knew the the model and handled the problem and the repair price was outstanding.

L. Lee

Renee M.

Whenever I have to call a plumber, its scary. Because we don't know anything about plumbing, we are at the mercy of the plumber we call. Our condo was flooding into the unit below, it was Saturday and the tenants below and our tenants were upset. I called Gorsuch Plumbing & Heating and had to leave a message. They called me back within three minutes and agreed to go by the condo to access the situation within a hour. The plumber who was ""the best"" constantly communicated with me. He explained the problem, said the repairs could wait until Monday (so I would not be charged after hour charges). He took pictures of the damaged downstairs unit, informed my tenant how not to cause further damage and left.

They returned on Monday, repaired the broken overflow and everyone is happy. I was billed lower than my estimate which I felt was fair because it removed a tremendous amount of stress off of everyone since the initial incident occured on a Saturday.

I hope I don't have to use them again anytime soon, but they will be the only person I call if I need a plumber.

Estefany C.

I just had to call in a second plumber to fix the issue that TWO Gorsuch plumbers had supposedly taken care of this summer. He showed me the rotted pieces that they failed to replace, and quickly fixed the faucet issue that they told me couldn't be helped. No wonder my HOA has dropped them as a preferred vendor.

Mary M.

I am upgrading the review to two stars because after I wrote them a letter about the $135 bill, they agreed to waive it. I appreciate that, but feel we should never have been billed for it in the first place. Also it took two tries for them to waive it; it should have been waived on the first request. Still wouldn't use them but at least I feel better that the bill was waived upon second request.

Marcus L.

I had Gorsuch plumbing solve my problem multiple times.
I have to say that they sometimes make minor mistakes here and there, but they always come back to solve the problem, and so their customer satisfaction is guaranteed... it does not get any better than this.

David M.

Gorsuch is GREAT! They did an entire Heating Rebuild on our gas furnace. It was very difficult to access - under the house in a tight squeeze of a space. Other contractors could not, or would not, do the job with the difficulty in accessing it. Gorsuch did it without hesitation. And they did an excellent job. They were very easy to communicate with, patiently answered all my questions, and they were very cooperative in working with my Home Warranty Plan's confusing paperwork.

I could not recommend them enough!

Michelle W.

I cannot tell you how great these people are. Professional, on-time, courteous, reasonable. I have a had a few ""Green"" plumbers in LB try to completely take advantage of me....one of these green plumbers wanted me to buy a $500 Garbage Disposal---because it was, uh Green?

Stephanie is always amazing when I call--and makes my emergency her priority!
I swear I will never call another plumber in Long Beach---Gorsuch all the way!

Gary G.

One of the headaches with home ownership is having to call a plumber. It seems as though the last two that came out to unclog a drain did the bare bones minimum. The last time I called my home warranty company (a whole other story in itself) I was put in touch with Gorsuch Plumbing.

My experience was way better than I expected. The guy that came out to snake my drain was polite and professional. He ran into a snag and had to bring in the mega snake. Once my pipes were clear, he showed me the problem and described what may need to be done in the future if I continue to find roots in my pipes.

For this service, I was charged for the call and nothing else, even though I ended up with two plumbers at my house!

I highly recommend Gorsuch Plumbing and wouldn't think twice about giving them a call next time I have problems. Give them a try!