Gordon's Service Experts

Tiffany M.

UPDATE!!! Arrived yesterday, the invoice for $99 for not fixing the air conditioning, making my family, and our two Pyrenees!, suffer in the heat for longer than necessary. We called them to fix the AC, and they told us we needed a new $12k unit. Drabek and Hill, on the other hand, fixed the unit for about $600 total--the first day able to provide immediate relief and then came out and cleaned the coils. It's been downright CHILLY in here ever since then. DO NOT USE GORDON'S ""Service Experts"" (unless you enjoy needless suffering and wasting a year's college tuition.)

Yesterday, Gordon's came to the house (twice) telling us we needed a 12k unit (or 1200-3400 to fix the current one) and left with no improvement, 90+ degrees in the house, charging $99 for the consult. It was miserable the rest of the day and I slept 2-3 hours total last night.

Today (Labor Day!), a tech from Drabeck and Hill came by, installed some Freon, charged us $200 and said it should all be fine until next year. He was here around 1pm and it's dramatically cooler than before he was here.

While the sales guy, Rick Parker, and the tech, Eric, werepleasant and polite, I seriously don't know how they can sleep at night, screwing people over on a daily basis.

Despicable business practice.

P N.

The A/C unit in my mothers home stopped working in June of 2019, Gordon's came out to fix it at a cost of $274.00. It stopped working again the next day. They sent out a salesperson to sell her a new unit at a very high cost and promised that the $274.00 she paid for the repairs would be refunded to her. It is now September 2019 and she has yet to get the $274.00 refunded back. We have called numerous times over the last few months and have been given excuses each time with a promise of a call back because they have the ""investigate"" the issue of why the check hasn't been sent out yet. This is insane, my mother is elderly and on a fixed income. They straight up lied to her and convinced her to purchase an expensive unit with the promise of getting her initial repair money back. Now we can't even get a call back with a reason as to why they haven't refunded it back to her yet. Just awful. I would not recommend this company at all.

Tracy J.

Needed a Sunday service call for our A/C unit that stopped working. They answered the phone promptly, and the service call price was extremely reasonable. Steven our service tech showed up late morning, he was friendly, knowledgeable and efficient. I would definitely recommend this company!!!

Joshua G.

What a scam. $100 to get them to just look my a/c. They condemned my compressor in about 5 min and said $7000-$12000 to get me going again. My a/c guy came by when he had time and changed out my capacitor and got my a/c going again for $200. Don't use these big names heat and air companies they're all the same, just want your money.

Richard N.

I contacted GSE, July 2018, when our air conditioning wasn't cooling and they said they would get a tech out. I called midmorning but it was eleven that night when they showed up. However, the technician was extremely helpful and courteous along with corrected the problem. I was so impressed I agreed to their service contract, which includes two checks, one on the heating system in fall and the air conditioning check in the summer. This also includes a hot water tank service (basic drain and refill). Approximately three months before the service agreement is coming up for renewal I started receiving calls and letters to schedule the air conditioning checkup, oh and to renew the service agreement of course. I tolerated a few calls but now that it's within forty five days of renewal I'm getting bombarded with calls, two today. Finally speaking with them I told them I was aware of the upcoming date but I wasn't prepared to commit to a timeframe yet. I told them I would call them in plenty of time but until I do is there anyway I can get them to stop calling me, since they usually call when I'm at work. They didn't know if that was possible, because some of the calls are supposedly generated from corporate. Getting frustrated at this point I advised GSE that if I call back at all I may have them fulfill the remainder of the contract I paid for but since they can't prevent the BS calls I can't commit to renewing a service contract. Besides my frustration, with the office experience, I will say the three different service techs that have come to the house were very professional and knowledgeable. They did a good job were concerned about tracking dirt or mud in the house to the point of using hospital shoe covers. The tech could be a four, maybe five, star but the phone/letter hassle earns one star.

Daniel D.

Called to have them come out to troubleshoot why my heater was short cycling. Paid $99 for the visit. They sent a 'tech' and an 'auditor' to 'ensure a good customer experience'. The tech went into the attic and poked around some, never used any tools, not a screwdriver, not a nut driver, not an multimeter, nothing but his fingers. Stated telling me he could replace this part for $1800 or that part for $2600 but couldn't guarantee any particular part would fix the problem. He eventually told me the whole 8 year old system should be replaced including the AC unit outside. We all went down into the house where the 'auditor' pulled out all this 'sales' material (manufacturer sheets, units pricing sheets, etc). It was a hard sales pitch a car salesman would be proud of. I told them, I'd think about it. They called the next morning at 8am to tell me the manufacturer rebate would expire in two days and I needed to 'lock this ($17k) price in immediately'. I obviously didn't, instead I ordered a flame sensor online for $12 just to see if that was the issue. Replaced it and have never had an issue since. I really didn't want to get up in the attic and do this work myself so I had called them but all I got from working with them was to pay $95 to have them come out and give me a sales pitch.

Lori W.

Terrible experience with this company. They came out because our heater had been broken for five days. Then the tech put us off for a couple of days because he said he was so busy and behind he couldn't come on the first day he was going to come out, and then we couldn't do the next day so it wound up being the third day. When Drew and his partner got through looking at our system for about an hour he said that it was so far gone that we needed to replace it and we were looking at at least $1500 to start. My husband is legally blind and on Social Security disability and I am also disabled so this was a shock to us to think we needed to come up with this much money just to get heat in our house when it was going to be 36 degrees this afternoon and 19° by two days later. We told them we had a tech to give a second opinion coming later that afternoon and we will go between the two and find out who has the best offer. Well lo and behold that other technician came and in 15 minutes had our heater working. He just said it was stopped up with some debris that he cleared out and it was running fine after that. I was appalled at this other company, that the people at Gordon's would be willing to take advantage of the elderly people who were on lower incomes than many other people and also they would've just left us without heat even when they could have fixed it but luckily I had this other company coming just in case something happened where the other couldn't show up, I didn't know what would happen but I wanted to make sure I had the possibility of getting it looked at that day. The second company's technician only charged us $75 for their service fee where I paid Gordon $99 to be lied to and taken advantage of. Do not use this company if you have anything seriously wrong! You don't want to be told you have to replace the whole thing like we were told. I was also told that we had to replace our air-conditioner outside as well since it was also on it's last legs as well. What a shame that they would do this to people with no regard to their finances or where that would've left us trying to come up with that much money. Shame shame shame I will never use this company again for anything. What a racket. A lucrative one at that!!

K H.

Would not recommend. Long story short, after technician checked furnace for 2 1/2 hours, said one part needed replaced. Misquoted price which was verified by calling service manager. When returned next day upon our request to replace said part, technician said problem was not only the first part, but a second part needed replacing also. First visit technician rather than helping to replace the part, pushed for a salesman to give us price on an entire furnace--yikes. Needless to say, we at that point had total lack of trust in Gordon Service Experts. Called another company who replaced JUST ONE PART (Gordons was wrong in the diagnosis altogether) and installed the part in just 1 1/2 hours. In my opinion, Service Experts is more concerned with selling products, than repairing them. I will go to any other company but this for my HVAC service and repairs.

Bucky H.

I've used Gordon Service Experts a couple of times in the past with nothing but positive things to say about their service. The service provider came quickly and fixed the problem. This time is a little bit different, I questioned some of the charges due to the repair methods. I talked with their repair team and we reached an agreement that was satisfactory on both ends.

No job is perfect, but when the finished product ends with the desired result, it's a win, win situation. If you have ever had plumbing work done, you know it can be a much bigger problem when it's finally unraveled. They got the job done and in the end the problem was solved, quickly and efficiently.

Gregory T.

Finally needed to replace my obd R22 HVAC. Service Experts consultant, Dave Watson, gave me a great deal on a Lennox system. Steve, Luis, and Josh R. Did a wonderful job with the installation. Everything went smoothly and the install was finished ahead of schedule. I definitely recommend Gordon's Service Experts!