Gordon's Service Experts

Leslie F.

I needed emergency A/C service on a Sunday afternoon and my service tech Ethan showed up less than an hour after I called, wearing a mask and got our unit up and running within 30 minutes! He was polite, efficient and knowledgeable-the total cost was reasonable and I would absolutely recommend Gordon's to anyone needing born regular and after hour service.

Wayne C.

Our kitchen sink was leaking so I called up Gordon's Service Experts. They sent Gabriel Singleton, their plumber right away. I was very impressed with his work expertise and professionalism. He was able to fix the problem in no time. He seems very nice and humble too. Kudos to Gordon's Service Experts for providing excellent customer service and skillful workers.

Wayne C.

Corey B.

I am leaving a review because Gordon's Service Experts, as a stipulation to get out of their maintenance program, had me sign a contract stating that I would not file a complaint. Think about that for a second.

I, like many others, spent about 15 minutes with a technician before I was told I would need a part that costed several thousand dollars to fix my 2 year old air conditioner. Or I was offered a leasing/service contract and because supposedly according to the technician's professional opinion the rest of my unit would likely fail within a year and I should just replace the whole unit under their advantage program, with some lofty service guarantees. I did, unfortunately.

The technicians whom visited my home broke something, I caught them on camera. They tried to cover it up to make it look like it never happened, then lied and did not want to take responsibility. Eventually they did replace the item, some two weeks later. I had an issue with the installation of the duct work and had to call several times before I could get someone to come back out and get the a/c to an operational condition. When someone did come to repair the duct work they tried to say they weren't responsible for most the duct work, although their team clearly was. They took an extra 2-3 hours to fix this, although they ""weren't responsible"". This was also about two weeks later.

I asked to cancel my agreement and pay for the unit; they agreed and said they were waiting on legal to draft the papers. Fast forward 10 months, I have been receiving threatening letters the entire time stating that they would send me to collections if I didn't pay them for a maintenance contract that was in the process of being terminated, all the while never giving me a new contract to sign to pay them for the unit. Every time I called I was shuffled around to re explain my situation.

I reached out to Gordon's Service Experts upwards of 50-100 times, and had to miss meetings, and time at work to resolve problems they caused. I maybe received up to 3 calls back. I accepted an offer to pay them more than they deserved in exchange for not filing a complaint to any agencies.

I promise that you will regret calling these scam artists.

Andre F.

We waited for an extended period of time to get scheduled for an appointment. We made it clear that we wanted an electric on demand hot water heater. Upon on arrival the plumber said ""Plumber's are not allowed to do electric on-demand. What you need is a gas heater."" We do not have a gas meter or gas lines on our property, even though the plumber insisted that we do have lines. In speaking with management we were told ""We don't want to get involved in this.""

Mel B.

I've been using Gordon's going on 3 years for good reasons. They are professional, thorough, knowledgeable, punctual, and provide EASY to pay services. There are NO contracts, I auto-pay a little amount each month for my bi-annual service of my HVAC maintenance making it easy to budget, and always receive A+++ treatment as a preferred customer. I've pretty much had the same technician, but all of them are well trained.

Tiffany M.

UPDATE!!! Arrived yesterday, the invoice for $99 for not fixing the air conditioning, making my family, and our two Pyrenees!, suffer in the heat for longer than necessary. We called them to fix the AC, and they told us we needed a new $12k unit. Drabek and Hill, on the other hand, fixed the unit for about $600 total--the first day able to provide immediate relief and then came out and cleaned the coils. It's been downright CHILLY in here ever since then. DO NOT USE GORDON'S ""Service Experts"" (unless you enjoy needless suffering and wasting a year's college tuition.)

Yesterday, Gordon's came to the house (twice) telling us we needed a 12k unit (or 1200-3400 to fix the current one) and left with no improvement, 90+ degrees in the house, charging $99 for the consult. It was miserable the rest of the day and I slept 2-3 hours total last night.

Today (Labor Day!), a tech from Drabeck and Hill came by, installed some Freon, charged us $200 and said it should all be fine until next year. He was here around 1pm and it's dramatically cooler than before he was here.

While the sales guy, Rick Parker, and the tech, Eric, werepleasant and polite, I seriously don't know how they can sleep at night, screwing people over on a daily basis.

Despicable business practice.

P N.

The A/C unit in my mothers home stopped working in June of 2019, Gordon's came out to fix it at a cost of $274.00. It stopped working again the next day. They sent out a salesperson to sell her a new unit at a very high cost and promised that the $274.00 she paid for the repairs would be refunded to her. It is now September 2019 and she has yet to get the $274.00 refunded back. We have called numerous times over the last few months and have been given excuses each time with a promise of a call back because they have the ""investigate"" the issue of why the check hasn't been sent out yet. This is insane, my mother is elderly and on a fixed income. They straight up lied to her and convinced her to purchase an expensive unit with the promise of getting her initial repair money back. Now we can't even get a call back with a reason as to why they haven't refunded it back to her yet. Just awful. I would not recommend this company at all.

Tracy J.

Needed a Sunday service call for our A/C unit that stopped working. They answered the phone promptly, and the service call price was extremely reasonable. Steven our service tech showed up late morning, he was friendly, knowledgeable and efficient. I would definitely recommend this company!!!

Joshua G.

What a scam. $100 to get them to just look my a/c. They condemned my compressor in about 5 min and said $7000-$12000 to get me going again. My a/c guy came by when he had time and changed out my capacitor and got my a/c going again for $200. Don't use these big names heat and air companies they're all the same, just want your money.

Richard N.

I contacted GSE, July 2018, when our air conditioning wasn't cooling and they said they would get a tech out. I called midmorning but it was eleven that night when they showed up. However, the technician was extremely helpful and courteous along with corrected the problem. I was so impressed I agreed to their service contract, which includes two checks, one on the heating system in fall and the air conditioning check in the summer. This also includes a hot water tank service (basic drain and refill). Approximately three months before the service agreement is coming up for renewal I started receiving calls and letters to schedule the air conditioning checkup, oh and to renew the service agreement of course. I tolerated a few calls but now that it's within forty five days of renewal I'm getting bombarded with calls, two today. Finally speaking with them I told them I was aware of the upcoming date but I wasn't prepared to commit to a timeframe yet. I told them I would call them in plenty of time but until I do is there anyway I can get them to stop calling me, since they usually call when I'm at work. They didn't know if that was possible, because some of the calls are supposedly generated from corporate. Getting frustrated at this point I advised GSE that if I call back at all I may have them fulfill the remainder of the contract I paid for but since they can't prevent the BS calls I can't commit to renewing a service contract. Besides my frustration, with the office experience, I will say the three different service techs that have come to the house were very professional and knowledgeable. They did a good job were concerned about tracking dirt or mud in the house to the point of using hospital shoe covers. The tech could be a four, maybe five, star but the phone/letter hassle earns one star.