Good Plumbing

Diana R.

My husband and I had a new shower installed recently in our Chicago property. All was fine for awhile, then the shower head started leaking. It became a nuisance. we also noticed we were having trouble getting hot water. Time to call a plumber. We called Good Plumbing on recommendation from a friend. We called on a Wed. and they came out on Thurs. in a timely fashion. A reasonable quote was given for the repairs. He replaced the mixing valve, put on a new nut on the shower head. Ever since, the shower has been working well. Good Plumbing seems to know what they are doing.

Kimberly R.

Bill was great coordinating things, plumber got there very quickly and fixed a leak in my ceiling. Very happy and will do business again. Call these guys for all your plumbing needs! *Five Stars*

Sophia T.

So if you're expecting a person from Good Plumbing to come out, you may be confused. They sent out a guy from a different plumbing company. Why, I'm not sure but it is in my opinion that they should be up front about this or at least explain what is going to happen.

Here's my full story: I made an appointment with Bill from Good Plumbing. Waited on the day of appointment but since I had heard nothing I decided to give them a call to see if they were still coming. He had completely forgotten and apologized. That is fine since he waived the fee for the plumber to come out when we rescheduled (something that he eventually had forgotten he did after the rescheduled appointment by the way...). I rescheduled for 9am... Bill reassured that he would get it right this time and even offered to make us a priority by stating that he'd get someone out here between 8 and 9. The plumber called at 8:30 to say he'd be late... he eventually came at 10:10. Gave me the excuse for his previous appointment taking longer than expected. Did have an appointment before 8am? Did he forget that we were a priority? Maybe, maybe not, I don't even care at this point. I was also confused because the plumber ended up being from a different company than Good Plumbing. Back to the issue at hand... I had a minor leak going on in my bathroom. We basically just needed to repair the wax ring. After getting a quote for the wax ring, I decided that the price was too high for me. What bugs me more is that, after the plumber left, I get a call from Bill. He tells me he will reduce the price by 25%. I think to myself, wow that is a big price difference. I was actually put off. Why would you quote me a higher price from the beginning?

All in all, after speaking to both Bill and the plumber, this company is unorganized and gives me bad vibes. I did not have any work done with them but have communicated with them as well as had visit for a quote and I would be wary.

Katherine P.

My boyfriend and I recently bought a house and needed a new kitchen sink and dishwasher installed. He and I weren't sure who to call for the installation, so we decided to Yelp it and settled on Good Plumbing. My boyfriend spoke with the owner, Bill, and quickly made an appointment for the next day. We were happy with the estimate and the fact that the plumber was able to perform the service that same day. I will echo what another user said about communication between us and Bill. He was very quick to take care of us and we enjoyed his services. Five stars!

Susan M.

Update to the review and thanks to Bill for reaching out. After communication issues (wrong email address I understand), my husband got a revised quite back from Good and we agreed to go with them. Their plumber, Paul, was prompt and did both items we asked in the time allotted. We have only been in the house a week (part of the reason for delayed review update) but all is working well. We will definitely be using Good again for our plumbing needs!

Michael G.

I was initially concerned about Good because their estimate took one third the time of the other plumber I had in to provide an estimate. I was also concerned because their estimate was about half of the other plumber's estimate and while I like a bargain, I like knowing that the estimate is thorough too. However, when they arrived to do the work they were prompt, professional, the work was quality and despite having to pay extra for parts that weren't in the quote, I found the pricing fair and competitive.

There was a mystery leak that appeared under one sink they plumbed, but after pointing it out to them, they were able to diagnose and fix that problem readily and did so without complaint. I will now be calling Good for my plumbing needs first.

James W.

UNPROFESSIONAL! SAVE YOUR TIME AND MONEY! This is one of the worst guest service experiences I have had to date.

I began my phone call (which costs $99 by the way--I found out when the bill was written out for me) by telling the operator I needed an emergency response if it was possible, and notified them I had an appointment in about an hours time. They told me they would check with their plumbers......

10 minutes later I called back because I hadn't heard from them...

After a long game of phone tag and inaccurate time quotes the plumber arrived over an hour from my initial call. My appointment was missed.

The plumber was about to crack my pedestal sink from the wall until I notified him it was unnecessary and helped him to move the base from the wall so he could reach the piping.

He finished and threw his gloves on the ground! The trash can was right next to the sink. He didn't tidy anything up, or attempt to leave things the way he found them.

He wrote up the bill and it cost $149. This accounts for:
-the service call which never confirmed a plumber was on the way.
-waiting for over an hour on an EMERGENCY CALL.
-missed calls being returned with multiple failed time quotes.
-the missed time commitment they were notified of when they took the call.
-almost damaging my sink because they didn't know how to do their work with a fairly common sink set-up.
-leaving me a mess to clean up.

This happened December 19, 2014. Almost a month later, I started receiving calls at 7 and 8 in the morning asking me for payment. They only then tried to collect on my card...none of my business why they waited so long, but definitely curious.

They apparently attempted several times because a few days later, the activity showed up on my bank statement. I called back to speak with the manager about my experience, and the person on the phone was argumentative and stubborn. He told me he would take the $50 service charge off and I would only be charged the $99 for taking the call. He also told me his manager would call me, but with no time to expect a call. He rudely and abruptly ended the call.

It has been a couple weeks now, and I have left messages asking for them to call me back. Nothing. This company is entirely unprofessional and cowards for ignoring my phone calls.

My House Is My Castle R.

this company is also Four Season Sewer and Plumbing. They answer the phone with Sewer and Plumbing because there are multiple companies. I needed my water tank replaced, it was leaking, so I didn't want a ""service assessment fee"", when the plumber needed to bring the replacement tank. I did research on various models and determined a Rheem was better than a Bradford White which plumbers prefer to install. When I called Four Seasons on a weekend which William aka Bill was off, the guy answering set up an appointment, yet failed to show. The owner, WIlliam, apologized, offered me a discount of $50. My gut told me to avoid them, so I chose Good Plumbing instead. The plumber was Dominick. Will get back to this whole Four Season/Good Plumbing thing.
Dominick came with a Rheem tank, drained the old tank, there was water on the floor, running to other parts of my basement which he wasn't concerned about. I wet vac'ed the water. He didn't say he was going to get that, so I assume he would have left the water. There was a problem with the Rheem, the ignition wire was faulty. Dominick did call the Rheem customer service line, Rheem was going to Fed Ex the wire overnight and have one of their technicians install for free. Dominick told me he would have to charge if I wanted him to do it, but it was a simple thing that the Rheem people couldn't mess up. This was on a Monday around 5 pm, so I hoped the wire would get to me Tuesday, then the technician the same day, so I would only be overnight without hot water. I wasn't angry or yelling. Dominick informed me this wasn't his fault and I was the one who chose to go with the Rheem and if I went with the Bradford White, he could have gone to the plumber supply store and get the replacement piece and I would have hot water.
My toilet was running, so I figured he would make an adjustment and fix it. He replaced the whole flushing mechanism, but gave me a discount. When he gave me the paperwork/bill, the invoice has both Four Seasons Sewer and Plumbing and Good Plumbing on it. Dominick explained how WIlliam bought out Good Plumbing and kept the number, I mentioned my experience with Four Season, and Dominick said the situation sounded familiar, I bet he was the one who took my call and blew me off. So I used the company my gut told me not to. I paid $1150 for the tank exchange. This was consistent with other estimates I got from plumbers on yelp. Home Depot sold the tank for $386 plus tax. that is $764 for labor.
It turned out the wire didn't leave the Rheem factory until 2:30 pm Tuesday, the regular shipment time, Fed Ex did their part and I had the wire on Wednesday. The Rheem technicians were busy and would not be able to install it until sometime Thursday. This was too long of a wait. I gave a good amount to Good plumbing, seeing this was going to take much longer than I thought, I was hoping they would install this wire without additional charges. I talked to WIlliam/Bill, who directed right back to Dominick. He said this wasn't my fault, and I wanted the Rheem, as if this was my fault. I wasn't as pleasant as I was two days prior. He wanted $99 to come back and install the wire. Still negotiating, he would ""be in the area"", so reduced the charge to $49. The water heater works. Now I paid $1200.
My toilet still runs. This isn't something they could say it was my fault. When I talked to Bill/William, I said maybe the mechanism needs an adjustment, not it was installed wrong. He told me it would be a $35 service fee to adjust it. I am reviewing their invoice. It does not have anywhere on it that their work is guaranteed. It says all materials are guaranteed to be as specified.
This isn't what you want in a contractor. They are nickel and diming here, missing appointments, leaving areas messy, no guarantee for labor. You tube doesn't have any videos to help me fix my toilet with this flapper less mechanism, but I ask at the hardware store.
Try someone else on this list. If they answer the phone, Sewer and Plumbing or anything other than the name of the company, you shouldn't use that company. Good luck

Richelle S.

Within an hour, these guys were at my door with excellent service and fixed my clogged drain right away! Thanks guys!

Sherry A.

They replaced a switch on the sub-pump and were great plus a reasonable price of 135.00! I would use them again.