Good Plumbing

Michael G.

I was initially concerned about Good because their estimate took one third the time of the other plumber I had in to provide an estimate. I was also concerned because their estimate was about half of the other plumber's estimate and while I like a bargain, I like knowing that the estimate is thorough too. However, when they arrived to do the work they were prompt, professional, the work was quality and despite having to pay extra for parts that weren't in the quote, I found the pricing fair and competitive.

There was a mystery leak that appeared under one sink they plumbed, but after pointing it out to them, they were able to diagnose and fix that problem readily and did so without complaint. I will now be calling Good for my plumbing needs first.

James W.

UNPROFESSIONAL! SAVE YOUR TIME AND MONEY! This is one of the worst guest service experiences I have had to date.

I began my phone call (which costs $99 by the way--I found out when the bill was written out for me) by telling the operator I needed an emergency response if it was possible, and notified them I had an appointment in about an hours time. They told me they would check with their plumbers......

10 minutes later I called back because I hadn't heard from them...

After a long game of phone tag and inaccurate time quotes the plumber arrived over an hour from my initial call. My appointment was missed.

The plumber was about to crack my pedestal sink from the wall until I notified him it was unnecessary and helped him to move the base from the wall so he could reach the piping.

He finished and threw his gloves on the ground! The trash can was right next to the sink. He didn't tidy anything up, or attempt to leave things the way he found them.

He wrote up the bill and it cost $149. This accounts for:
-the service call which never confirmed a plumber was on the way.
-waiting for over an hour on an EMERGENCY CALL.
-missed calls being returned with multiple failed time quotes.
-the missed time commitment they were notified of when they took the call.
-almost damaging my sink because they didn't know how to do their work with a fairly common sink set-up.
-leaving me a mess to clean up.

This happened December 19, 2014. Almost a month later, I started receiving calls at 7 and 8 in the morning asking me for payment. They only then tried to collect on my card...none of my business why they waited so long, but definitely curious.

They apparently attempted several times because a few days later, the activity showed up on my bank statement. I called back to speak with the manager about my experience, and the person on the phone was argumentative and stubborn. He told me he would take the $50 service charge off and I would only be charged the $99 for taking the call. He also told me his manager would call me, but with no time to expect a call. He rudely and abruptly ended the call.

It has been a couple weeks now, and I have left messages asking for them to call me back. Nothing. This company is entirely unprofessional and cowards for ignoring my phone calls.

My House Is My Castle R.

this company is also Four Season Sewer and Plumbing. They answer the phone with Sewer and Plumbing because there are multiple companies. I needed my water tank replaced, it was leaking, so I didn't want a ""service assessment fee"", when the plumber needed to bring the replacement tank. I did research on various models and determined a Rheem was better than a Bradford White which plumbers prefer to install. When I called Four Seasons on a weekend which William aka Bill was off, the guy answering set up an appointment, yet failed to show. The owner, WIlliam, apologized, offered me a discount of $50. My gut told me to avoid them, so I chose Good Plumbing instead. The plumber was Dominick. Will get back to this whole Four Season/Good Plumbing thing.
Dominick came with a Rheem tank, drained the old tank, there was water on the floor, running to other parts of my basement which he wasn't concerned about. I wet vac'ed the water. He didn't say he was going to get that, so I assume he would have left the water. There was a problem with the Rheem, the ignition wire was faulty. Dominick did call the Rheem customer service line, Rheem was going to Fed Ex the wire overnight and have one of their technicians install for free. Dominick told me he would have to charge if I wanted him to do it, but it was a simple thing that the Rheem people couldn't mess up. This was on a Monday around 5 pm, so I hoped the wire would get to me Tuesday, then the technician the same day, so I would only be overnight without hot water. I wasn't angry or yelling. Dominick informed me this wasn't his fault and I was the one who chose to go with the Rheem and if I went with the Bradford White, he could have gone to the plumber supply store and get the replacement piece and I would have hot water.
My toilet was running, so I figured he would make an adjustment and fix it. He replaced the whole flushing mechanism, but gave me a discount. When he gave me the paperwork/bill, the invoice has both Four Seasons Sewer and Plumbing and Good Plumbing on it. Dominick explained how WIlliam bought out Good Plumbing and kept the number, I mentioned my experience with Four Season, and Dominick said the situation sounded familiar, I bet he was the one who took my call and blew me off. So I used the company my gut told me not to. I paid $1150 for the tank exchange. This was consistent with other estimates I got from plumbers on yelp. Home Depot sold the tank for $386 plus tax. that is $764 for labor.
It turned out the wire didn't leave the Rheem factory until 2:30 pm Tuesday, the regular shipment time, Fed Ex did their part and I had the wire on Wednesday. The Rheem technicians were busy and would not be able to install it until sometime Thursday. This was too long of a wait. I gave a good amount to Good plumbing, seeing this was going to take much longer than I thought, I was hoping they would install this wire without additional charges. I talked to WIlliam/Bill, who directed right back to Dominick. He said this wasn't my fault, and I wanted the Rheem, as if this was my fault. I wasn't as pleasant as I was two days prior. He wanted $99 to come back and install the wire. Still negotiating, he would ""be in the area"", so reduced the charge to $49. The water heater works. Now I paid $1200.
My toilet still runs. This isn't something they could say it was my fault. When I talked to Bill/William, I said maybe the mechanism needs an adjustment, not it was installed wrong. He told me it would be a $35 service fee to adjust it. I am reviewing their invoice. It does not have anywhere on it that their work is guaranteed. It says all materials are guaranteed to be as specified.
This isn't what you want in a contractor. They are nickel and diming here, missing appointments, leaving areas messy, no guarantee for labor. You tube doesn't have any videos to help me fix my toilet with this flapper less mechanism, but I ask at the hardware store.
Try someone else on this list. If they answer the phone, Sewer and Plumbing or anything other than the name of the company, you shouldn't use that company. Good luck

Richelle S.

Within an hour, these guys were at my door with excellent service and fixed my clogged drain right away! Thanks guys!

Sherry A.

They replaced a switch on the sub-pump and were great plus a reasonable price of 135.00! I would use them again.

Rave P.

Awesome! Did an great job fixing my bathroom drain and had great response time. He was very nice and easy to work it!

N K.

I made an appointment for today (Monday) for between 8am-9am last week. No one showed and when I called to follow up the guy who answered, after simply saying 'hello' when aswering a business phone, said he couldn't tell me when or if anyone was coming. He did say he could get someone out this afternoon, but having already planned and taken time off of work because I had a morning appointment, that was not going to be helpful.

John R.

Great, fast, professional and customer focused service during our latest sub-zero temp water line break this week!

arpan s.

Bill provided awesome customer service over the phone. The plumbers came by shortly after with full confidence to get the job done after another company could not. They knew exactly what to do, what tools to get, and showed me what they were doing the whole time. Thought I got a crash course. I will def use them again and again for my other properties. They were professional in front if my tenants also. They took the time to hear my concerns and I didn't feel rushed. I would recommend them.

pamela b.

After calling a number of plumbing companies this morning to fix a severe clog and being told that they had no availability or that I would be placed on a waiting list due to the many frozen pipes because of the weather, Good Plumbing promised that they could assist in the afternoon. I called around 3 pm, and the owner of the company Bill, once again echoed that promise. I then called again at 5, 7, 8, and by 10 pm he gave me a final promise and a contact number for one of his plumbers. That plumber also promised to be at my place no later than 11 pm. It is 1 am and the plumber is still not here, after he supposedly left his last job (purportedly 10 min away from my place) an hour ago. I finally canceled the job after being told that he is 30 min away.

During this time I explained to Bill that had he simply informed me from the outset that he would place me on a waiting list (as other places did) but can't promise anything, I would have either moved on to another company or not held him accountable. Yet, he continued to make false assurances. And I fell for it (desperate times I suppose cause one to believe anything, even that the plumbing fairy exists). I have NEVER been misled like this for any services and I feel quite silly for believing that a plumber would actually come by midnight .

I suggest that Bill not promise customers services that his plumbers cannot provide when obviously aware of the time restraints and lacks the capacity to follow through. While Bill offered to give me a 40% discount, it's inconsequential.

I am left with a broken sink and unfortunately the apology is hollow as I did not set up any other appointment because I cannot afford to take another day off. This is service at its worst!