Good Flow Plumbing

TJ A.

Appointment scheduled for 3 PM the following Wednesday. Appointment canceled on that Wednesday at 3:00 PM. Asked why more notice hadn't been given (gee - even 30 minutes notice?), and told that something just that second came up; also told that I shouldn't "shoot the messenger" by asking questions about scheduling, which is handled by the plumber. Uh ... ok. The next time I see the no-show plumber, I'll be sure to chew him/her out. ...and glad that my time is so valued at Good Flow Plumbing

Reading the response from the business owner, a few responses from me:
- They called once to cancel the appointment - and then one other time to discuss (after reading the bad review I left on yelp). I wouldn't characterize that as calling me "a few times"
- The first excuse provided by the individual who canceled the appointment was good; the 2nd (different) excuse provided by Joel when he called me was also good; and the 3rd (different) excuse Joel provides in this written response is good as well.
- My complaint isn't with the fact that something came up - or that Good Flow wanted to reschedule, which I would have been happy to do. My complaint is that Good Flow contacted me at 3 PM to cancel a 3 PM appointment.
- From my perspective, that's placing little value on my time; and ultimately there's not much relevance (to me) whether the lack of consideration was intentional or unintentional.
- The bottom line is that I planned my schedule around this appointment, and as a result, wasted my afternoon.

Jennifer P.

They did a good job for us and the leak at the street is fixed. Thanks!

Steve H.

Called to have our drain cleaned and have a toilet installed, both done within 90 minutes. The drain is flowing in this old house like it should and new toilet looks great, no issues any longer. Also want to give 5 stars to the 2 techs that did the job. When they left, nothing left behind including the old toilet.

Alex M.

Good Flow Plumbing was able to send a representative (actually two!) to our potential home just two days after I called. Matt Kammlah did a camera test of our below grade piping since our house was built in 1961. All turned out well, they were extremely professional and quick. I would definitely use Good Flow Plumbing again.

Cinda A.

We had a leak in our irrigation system, which had been repaired in the past 2 other times. After a poor experience with another company not showing up when scheduled we were in search of someone to come ASAP since the leak was pretty significant. We contacted Good Flow and they set up a time within a couple of days. They arrived on time, completed the work rather quickly, gave us some tips about working with the City of Austin on the issue and also looked at some other potential problems within our home. They were courteous and professional and most importantly efficient.

Cynthia K.

These guys were excellent. Our hot water in the shower had quit working. The team worked with the plumbing supply to get our part covered under warranty. They repaired the shower in a timely manner and were always courteous.

Nate J.

I needed help on a short timeline with plumbing in an old East Austin building. Good Flow was awesome throughout the process. Came to the site twice, fixed the issue at minimal cost and was thoughtful and responsive along the way. I'll for sure be calling Good Flow and Darrell next time I have plumbing issues.

Terry S.

We've used Good Flow three times in the last month or so. The first was to install a kitchen faucet that started as a DIY project. When I realized that I was in over my head, I began calling around for emergency plumbers. This was a day before we were to have a house full of guests and we had no kitchen sink. Good Flow to the rescue. Matthew came out and completed the installation. I asked him to take a look at a few other things around the house that were nagging me (e.g. slow drip faucet, etc) and he noticed that our water heater was showing rust on the outlet pipe. He walked me through the warranty process and instructed me on what to say to the manufacturer to ensure that I'd get a replacement. I followed his guidance and the company came through. I used Good Flow again for the replacement and then had Matthew come out a third time to fix the aforementioned nagging repairs.

It is rare to feel this degree of trust with a company but that's how I feel with Good Flow. If I could give them 10 stars, I would.

Vito F.

These guys were one of three I called to inquire about replacing my water heater. They were able to quickly set an appointment and swing by. When talking about the estimate they noticed the switch was in the incorrect location. Turns out sometime between our move in and some upgrades we made the switch was moved and the water wasn't heating. One flick of the switch and our hot water is back. Too be honest, as busy as I've been, they could have taken me for a ride on the heater, but I appreciate the honesty and the fact they didn't charge me for the visit. I had another guy look at it a few hours before from one of the larger chains and even though he also looked around, he didn't catch it (or didn't bring it up).

Regarding cost, having received the three bids, he was right at about the price of the most competitive bid I received, but they use Rheem professional products (higher quality than what you can get at Home Depot).

In all, based on great customer service and competitive pricing I would strongly recommend you give them a call about replacing your residential water heater.

Michelle G.

$175 to replace a single cap on a part in my toilet and put a washer in a sink valve. Two guys were here for a grand total of 20 minutes.

Shop around. This was a total rip off.