Good Flow Plumbing

Reviewer R.

CON ARTISTS!!!!

Good Flow Plumbing conducted a "water test" (per the invoice) on our sewer lines and claimed that the test failed. We have lived in our home for 13 years and have NEVER had a problem with the sewer lines. The only reason a test was done in the first place was due to our home being on the market. The buyer requested to have a hydrostatic test of the lines done before the option period expired (completely reasonable). Good Flow proceeded to quote $40,000 for repairs/replacement, even though they couldn't even identify where the supposed leak was. We contacted another plumber to get a second opinion since the invoice details/bid seemed absolutely bogus (the details amounted to one line)! I've worked in property management for over 15 years and a $40,000 quote is absolutely absurd! The second plumber tested the line (at our expense) AND IT PASSED. Just for peace of mind, we also had them conduct a video test (at our expense) with a camera just to be sure that there weren't any leaks that could have potentially been missed. They confirmed that there weren't any leaks with the video test as well. To be clear, we would never want to sell our home to someone if we knew there were deficiencies that weren't taken care of beforehand. We contacted our insurance company who said they would cover any replacements/repairs if there truly was a leak as Good Flow Plumbing had claimed, but THERE WEREN'T ANY LEAKS per the 2nd plumbing company. At that point there was no way that we were going to submit a fraudulent claim to our insurance company just to satisfy the buyer. This is truly unfortunate. Not only did the buyer miss out on a wonderful home, but now our house is back on the market due to Good Flow Plumbing's dishonesty. If you're looking for an ethical company, please keep searching.

Khani Z.

We moved into a new home and had a few plumbing issues. These guys were very reasonably priced. They were also able to come out the very next day! I will use them again and recommend them to my friends!

Will C.

I was quoted 950$ for a 4 hour job. Extend the gas line from the attic 10 feet under to the laundry room. Other plumbers quoted me ~500$. Anyone reading this, please send me info on an honest company that'll charge what the work is worth. I've had different plumbers tack on an extra $350 to secure a permit, which only costs 50$ according to the city of Austin. Ridiculous

Ellis M.

We had a clogged kitchen sink drain and they sent a team out very quickly after I requested a quote via Yelp. They fixed the issue and were even careful not to track any dirt into the house. We ended up asking them to look at our toilet, which wasn't securely seated, and they did a fix on that without charging extra. Prompt, honest, and with competitive prices. Will call them again for any future issues.

Tim T.

Asked Good Flow to investigate cause of water seepage in house and to provide homeowner with sewer video on a flash drive. Good Flow did NOT determine the cause of the water leak, did not provide a written report, and gave us a blank video flash drive. Charged me $350 for less than 45 minutes on site. Refused to return any of my 7 phone calls. In short, I got nothing but a hefty bill and a contractor who will not stand behind their work or return my calls.

Nessim A.

What a great group. They were professional and very helpful. I asked questions over and over and each time the team were willing to explain in detail what was going on and answered all my questions. I felt I was in good hands. Even the invoice was sent to me quickly and written in a clear and helpful way. Thanks Good Flow Plumbing!

Owl F.

Darrel was knowledgeable, patient and professional. He had a wealth of knowledge about plumbing, code, gas and even advice on structural non plumbing issues. I wish more plumbers could be like him!

Brian T.

Joel, Mark and the entire team at Good Flow Plumbing proved themselves to be extraordinary in speed, service and value. I highly recommend Good Flow Plumbing and will confidently encourage anyone in Austin to make them their first and last call for plumbing needs.

Cheng Z.

We've been using Good Flow for quite some time and they've always been fair, honest, and prompt with addressing our plumbing problems. Recently, during Austin's "Great Freeze of 2018", we had an outdoor pipe burst. Of course we called Good Flow to come fix it and they were able to schedule us in the following day. On whim, we called the larger plumbing companies in town just to see how quickly they'd be able to respond, the nearest appointments were over a week out. Thank you guys for helping get us out of a jam!

Heath S.

These guys were great to work with. I submitted a bid for a small plumbing job and most companies were booked out over a week. Good Flow came out 2 days later, fixed the problem in a matter of minutes, and were very helpful in explaining everything. Definitely recommend working with them.