Goettl Air Conditioning and Plumbing

Tim B.

I've trusted Dayton Services with just about all my plumbing / air-conditioning related needs for the past 5 years. I've found their technicians friendly, knowledgable, and timely. Above all, I've received honest service with integrity from them. After having worked with 3rd-party contractors of varying levels of integrity (both big and small companies), I think that finding people you can trust is worth its weight in gold.

About two years ago, I opted to replace my ailing home A/C through the city of Austin's Home Performance with ENERGY STAR Rebate + Loan. I met with three companies within the program, one of them being Dayton. I was really struck with the level of personal attention I received from people at Dayton Services, be it Kristina on the phone to get things scheduled, or Coy Dayton himself over email as we tried to hash out a setup that would fit our family's budget. We ended up getting an amazing personalized deal for a highly efficient setup. Along the way (as you're bound to experience if you go the Home Performance rebate route), there were plenty of surprises. These were all handled with extreme fairness. For example: it was missed during the pre-inspection/rebate quoting process that the house would need new pull-down attic stairs. When that fact came to light, Dayton Services arranged to replace the pull-down stairs free of charge.

We dealt with some minor issues here and there, and actually last year Dayton Services had to replace the 1-year-old outdoor condensing unit due to a manufacturing defect. All of this was at no cost to me. That's kind of where I'm going with this -- every step of the way I've felt consistently supported by them. If I have a question or problem, the office never fails to listen to me and try their best to make it right. And that, in my opinion, makes a world of difference.

Dan D.

I had my air ducts cleaned in Lakeway in March of 2019. I started a renovation in November of 2019. I had them look up in air vents because I saw mold coming out. Sure enough the air vents that were "supposedly" cleaned in March were full of mold. OLD mold that could not have happened in that short period of time. I contacted Dayton to rectify. They sent a manager out and he view them himself. He said he would talk to his boss and I never heard back. Since then, I called again just after Christmas and still no phone calls returned. Guess they didn't care to fix it or the fact that my family of 5 was breathing in the toxic air blowing from those vents. They got me for over $1500! DO NOT USE this company

Becca D.

Ricky was very knowledgeable and professional. I called Dayton services to reroute a water softener drain line. It was done well and works great! I would and will use their services again.

Rebecca H.

This is a revision of a previous review that I wrote. Originally I gave them just one star because of some dishonest and unprofessional behavior. Since then, one of the owners called me and worked hard to rectify the situation. I feel better about them now, though I would still not work with them again. I will say, if you decide to use them and you experience a problem, go straight to Jessica and AVOID COY if at all possible.

Krysmrtn M.

My heater went out and I have a 2 month old baby in the house. It's been a bit cold, so I needed it replaced ASAP. I called Dayton Services and within the same hour I received a very reasonable quote. They came out to my house within 24-48hrs. I was given a time when the technicians would arrive. The day of my appointment I received a text that the technicians were in route (which I thought was pretty neat). Any other situation you're waiting around for a technician to show up. I appreciated the heads up! They arrived on time. My technicians Darron and Willie were very professional, knowledgeable, polite and quick! They answered all my questions and explained everything that they were going to do. I've worked with other AC/Heating companies before and it definitely wasn't as pleasant! They eased my worries. I highly recommend them!!

Michelle M.

We recently bought a brand new air conditioner and heating system from Dayton services. The air conditioner worked fine. The brand new heater, does not. Two separate technicians came out yesterday and claimed it was fixed. It is still not working. It is 50 degrees in our home. I called to see if they could give me a better ETA and it took over 20 rings for someone to answer.
I am disappointed and wish I would have read some of the reviews before we chose this company.

Mike L.

Great appreciation to Dayton Services sending out Mr John is very thorough and was attenative to more than i saw was an issue.. Will definitely refer you all to family, friends and colleagues..

Elizabeth F.

Greg T. from Dayton AC is the man! Have air blowing so cold I had to turn UP the AC so it would get warmer! Did my yearly check up and offered to replace a light bulb in the attic that was out. Clearly not his job but the offer was very much appreciated. Since I replaced the unit several years ago it has never had a check up so todays was the first. I think I will keep this check up thing going....Never want to run out of cold air.

Jan N.

Dayton sold me a Daikin HVAC system a few years ago, and it has saved me money on my heating and cooling bills ever since. The staff and technicians have always been courteous and friendly. Today Greg attached a surge protector. He was quick and informative, obviously knew what he was doing, and very nice too.

Jonathan E.

After what I would consider a very bad 1st showing Jessica with Dayton called me back and used very good customer service to resolve my issue.

I have a rescheduled appointment and I'm keeping my fingers crossed for a positive experience.