Goettl Air Conditioning and Plumbing

Kathy B.

I also heard their great ads on the radio - so convincing! I called and the friendly operator set me up on the Sadie program. The tech arrived for our heating check, I admitted our system was getting old, but we have it checked twice a year, and just decided to try Goettl. The young man was friendly and seemed to want to be helpful, but he latched on to our system being older, and performed a CO check that turned into a scare tactic with strong encouragement for us to replace our entire system. He turned the heater up to 80 and I went with him up to the furnace in the attic; he took the cover off, held his CO monitor in the fumes over the gas flame and told me anything over 9 is dangerous and we shouldn't sleep in the house. Goettl should tell their technicians that we all have the internet now and we can look up acceptable ranges, and check the validity of all their claims. (see ASHRAE and EPA websites) Other tactics - he called his "manager" who needed to speak to us as a couple about the danger we were in if we didn't buy a new system. My husband works from home, but was busy, and I heard the tech explaining this to his boss, through the vents, and heard the manager's disappointment that he couldn't speak to both of us. The tech then sat at our table to explain the dire situation, and I gave him some facts from the EPA and ASHRAE. He repeatedly said that his own standard is "zero", and even if some amounts are ok, it's not ok to him. My husband listened for a few minutes before shutting down the scare tactics, and asked how much a new system would cost. The tech said we had to speak to his manager to hear the pricing options, and they couldn't email us an estimate. We just replaced a system at another property this summer, all estimates done over email, with no problems. We finally got him to leave, but I had to sign his ipad - a blank page - when I asked what that was, he said it didn't show right now, but I'd get an email soon with the document. I finally get the email and it is an invoice for a cooling tune-up, which did not happen. I really don't know who is behind this company, but it's not the nice looking old guys with mustaches on their ads. They've had complaints in other states for false advertising and the company has changed hands many times. These tactics are dishonest and wasted a lot of my time. I purchased a home CO monitor that has detected zero. A week later, the system was evaluated by Christianson AC, and no CO was noted, our system is in good working order. P.S. - my review says I'm in California (Google?) but I'm in the Austin area! Steer clear!

Howard B.

Joshua came to our house today (11/23/22) as a second opinion to determine if our 8 year old HVAC needs repair or replacement. He was courteous and extremely thorough. He went thru everything, and pulled out his tools to check numerous measurements and not just take for granted what a tech from another company had "found". To my relief, he recommended repair of the existing AC compressor, but replacement was not necessary. Joshua takes his time, but will give you a true picture of what is and is not needed.
Will definitely consider Goettl for HVAC needs in the future.

Shannon S.

I'm giving one star for now, because I have the feeling that I don't get it done tomorrow. I'm getting very frustrated with Goettl services. I used their services last summer when my AC broke. The tech fixed it on a timely manner. He did a great job.

Yesterday I used their services again to fix the toilet. They changed the appointment 3 TIMES! Yesterday someone was supposed to come 3-5, had to reschedule to TODAY 11-1, then something came up, postponed til 3-5. He came and took a look at the toilet that is the most affected. I need that toilet fixed ASAP because it's grounded. My friend was going to come over, he can't go up the stairs too much to use another bathroom that is working. He has a walking disability.

I have never been this MAD! Goettl tech came late evening tonight, as I thought he was going to get the job done. I got excited, then I'm disappointed again. Nope! He said first he would come at 9AM the next morning, then at 10 AM.

He should have come to my place first because this might be easy and quick, while he had to deal the most complicated job that took him ALL day today

To the people with the most complicated toilet, thank you for screwing up my day!!!!!

I told my friend not to come until further notice. I'm holding my breath if the tech would not be coming tomorrow or another postponement.

I called another company, they said they would send out someone on FRIDAY!!!

fallon f.

Well, I created a review regarding ALL the issues I had with this company. Immediately, the owner responded for me to contact him to relay all the issues. I did. I get told that he was going to see what they could so. MYSTERIOUSLY, my review is no longer on here AND out messaging thread back and forth is gone after he never responded and never "got back to me" like he was going too. Reading the reviews looks like I'm not close to being the only person who had numerous no shows no calls, took off days from work. BTW, it's chilly outside and my AC is set to 66 right now because of how humid and stuffy it is in my house, with my 12 year old AC. I could keep it at 69 in 110 degree TEXAS heat...but this $11000 one is "more efficient"....smh

Matthew R.

Tech came out and diagnosed a bunch of problems and quoted us $9k in repairs but, of course, recommended we replace the entire system for around $19k.
Thankfully we got a second opinion. The tech from the second company came out, diagnosed a single point of failure and made the effort to find out that the part was under warranty; $350 total for the repair. System has been running great since. The tech said he had no idea what the first tech was talking about when I showed him the first quote for repairs and that we definitely shouldn't replace our entire 7 year old system.
Absolutely shameless.
I can't speak to the quality of their work, but before you find out, I'd recommend getting a second opinion to make sure the work they want to do even needs to be done.

Connie S.

Had this company come out to give me an estimate of replacing hvac unit. Young man went up in the attic and came back with lots of pictures. Some were mine and not sure about the others. Told it was covered in mold. At least that's what his pictures showed. So anyway after a long time talking and back and forth with him on his phone to the office I was told they have a 5 star tier. 119,ooo.+ -530,ooo.+ I almost fell for this scam. I just couldn't wrap my mind around the cost no matter how I tried. I was told that ac units had increased considerably but REALLY?? Anyway I called and told them "no thhanks, just WAY too expensive. Anyway I received a phone call from Mark (I think that was his name) and he said that could drop it yo 15,000.!!?? We politely declined. We are having a new unit installed today at a much reasonable cost and not abit shady on their sales tactics. Watch out for this company. Read ALL YELP REVIEWS AND BBB!

Holly F.

These con artists tried to charge me, a single mom of 3, $19,685 for a contractor grade Goodman 2 ton 14 seer hvac install. No ductwork or anything fancy. Run from these men they stink. Don't let the fluffy toys they bring the kids fool you!

Fallon F.

At first, they seem super attentive. Once they had my business, things kind of started falling apart...The guys put my AC in that was a lot more expensive than most places: They assured me of their slogan about how they "get it done the RIGHT way" etc. They came out and put it in. That day, they left materials including a large concrete block that was killing my grass. So, they made an appt to come back out and get it. I took off work and they no showed no called: Remade another appt for the 10-12 time frame and 6:00 rolled around and no one came. They said they could get there late but my kids and I has plans. So, they rescheduled again. When they finally came, The guy that initially had sold me my AC but didn't put it in said he wanted to check their work. HE WAS THERE 2 hours. apparently they had routed everything wrong. It also put a condenser or some thing electrical in that he said was going to fry my system because it was too much power for my small system.... He told me that he was glad that he came out to check because my system would have been fried! that didn't give me a lot of faith and was really concerning for me since they were supposed to be putting things in the right way the first time. They made yet another appointment to come and switch out that part. The exact same thing happened where they no showed. I took off work that entire day and no one called and no one showed up. at this point, I am extremely frustrated and call customer service for the tenth time and they did show up for the next appointment to change out that part but it was five or six hours late. Luckily I didn't have anything planned that night.
they asked me to complete a survey to tell them about what they could improve on which I did. One of the ladies that took the survey said that she was going to see if they could help me out a little regarding the three days that I took off work that they no showed. I told them that I'm a single mom and that that would help me out a lot. I had also gotten my first AC bill since they had put it in and when I was told that my AC bill should be much better than my super old unit, it was $89 more than my old crappy AC that was not efficient had been. Then, when The guy that initially sold me my AC called me to let me know about what they can do for me to make up for all of those missed appointments that they didn't show up for and no called, he said that they couldn't do anything but that they could put this thousand dollar air cleaner thing on my AC to make up for it. I call my dad, I do some Internet investigating, and this is something that most companies charge $300 for that has been clinically proven doesn't help anything with air quality. AND Air quality is not my issue....It was just comical that you give them bad feedback which in my case was pretty bad feedback because it could've been 6 to 8 months down the line and I have a fried air conditioner that I'm sure would've been placed blame on me AND cost me money to fix...yet they did nothing to make it right. On top of everyone else quoting me around 8,000 to 9,000 for an AC and theirs costing $12,500 (I talked them down to 11,000 which is still WAY higher than other places....AND I'm stuck with a higher bill than I had with my crappy 11 year old AC that was going out. And now I'm left wondering what else they did wrong that I don't know about that's going to fill me within the next couple of years.:(

Brian B.

Jared Stogner is the best! Very smart and funny!

Norton K.

I had a technician at my home 3 or 4 weeks before today. He told me everything that was wrong with my HVAC unit. I have had maintenance service, twice a year, since I had the unit installed 8 years ago. How could so much be wrong? He really gave me an uneasy feeling the second he walked in my door. I talked to several managers since then and all of them dropped the ball on their communication. I even called the manufacturer to see if I could move my warranty to a new company.

Today, I had a new technician come out, to look at what the last technician stated was wrong with my HVAC. What a difference a technician makes. It started with his knock on the door. He picked up all the advertisements that companies had put on my door step/left on my door. He handed them to me. That was a nice thing to do. He then did his thing and when he was done he showed me all the pictures of my unit. The things the last technician stated were wrong, this technician said they are fine. He gave his suggestions to make the unit work better but none needed anything done at this time. He gave me suggestions of what I can do to keep my unit working.

He then closed up my attic door. The spring falls off and can't put it flush to the ceiling. However, he temporarily fixed it so he could shut the attic door. Again, he didn't have to, but he said "I like to treat customers like I want people to treat my family"

So this one technician changed my feeling about this company for now.

I just read other reviews. My gosh, I am having the same issues. I was told the same thing about my warranty, they won't honor it even though I have a piece of paper that says I have Parts and Labor warranty for another 4 years. This is something I am going to research with the manufacturer. Does not seem right at al