Goettl Air Conditioning and Plumbing - Tucson

Priscilla B.

If I could give less than one star, I would. I wouldn't recommend this company to anyone. Their ""100% Satisfaction Guarantee"" is a complete joke. I've had this company doing services and repairs on my AC for two years. And in that two years, I've had nothing but one problem after the other. I originally came to this company because of the numerous commercials I've heard guaranteeing quality and service.
So, trying to be a good home owner, I signed a contract with the company to conduct my routine maintenance. In February of this year, I dropped $2400 dollars into repairs the company said would make my AC more efficient and correct some problems that were caused by the company who had originally installed the unit. In May, I called them again for yet another problem, just to find out that not all of the repairs they said were done in February were completed. I had to call again this month (August) and sure enough, the same problems still have not been fixed. They have been out twice now this month and needless to say, I'm sitting in my 93-degree house with 5 children and a broken AC unit. Don't bother contacting the manager, Mike, he says he'll call back and never does. And if he does, he doesn't know anything about the customer's issues so he says he'll ""look into it"" and call back. It's been 3 months and I'm still waiting for him to call back. My AC unit is only 6 years old, and now I'm being told that ""it would be best to just replace the whole unit"". I'll be making my way up the corporate ladder till this issue is resolved. We'll have to see how it goes, but as for now, I couldn't be more disappointed!

Seth M.

I just decided to post my review from what I sent to them - horrible experience for myself and family.

Replacing my air conditioner unit with Goettl has been an extremely unpleasant and disheartening experience. I cannot express how much frustration I have had with Goettl. I will never use Goettl again, nor recommend Goettl to anyone who asks me for an air conditioner vendor (repair & replace).

We replaced our air conditioning unit in the 2nd week of this past June. Yesterday, 25 Aug, we finally received the final repairs to our house, due to Goettl's inability to follow through on the completion work.

After the initial install of our air conditioner unit, we experienced ""leaking"" from our overhead register, which required service from Goettl. Goettl made no less than 4 trips to our house in order to try to determine the cause of the issue. Aside from being given ""possibilities"", no one from Goettl could seem to identify the issue at hand. The last visit to our house for this issue was this past week, in which the lines were replaced. We do not know if this will be the final answer for the leaks.

In addition, when Goettl relocated our main room register, they did not follow up on the drywall repair/paint, as required and paid for in the service agreement. We made numerous calls over the last two months requesting that this service be completed. Mike, who had initially been at our home during the initial quote for service refused to return our calls, or enlist a Goettl representative who could assist us. We spoke to no less than 6 different Goettl call/receptionists/administrative personnel who took all of our information, informed us we would receive a call back, only to not hear from anyone from Goettl. Instead of timely, prompt service, we instead were given false promises on dates for completion, as well as different individuals to call regarding our issue. on 9 Aug, an individual (company unknown) arrived to complete the drywall repair. Instead of finishing the job, he left, stating he would ""return in a few days"" because he did not have the proper materials. We did not hear from this individual again until this past Monday, when he asked when he could return to complete the job. We informed him that we did not require his services, due to the fact that Goettl had not directly employed him as a subcontractor. The individual's response was that ""he was doing this as a favor to Goettl under the table"". My wife and I were appalled that Goettl would employ such individuals in which their proper contractor credentials could not be verified, as well as paying them ""under the table"".

Yesterday, 25 Aug, Tripp Drywall arrived and completed the job. They were professional, timely, and we do not have any issues with them. This visit was after we spoke with Austin earlier in the week, explaining the issues with our drywall. They did state that they did not perform paint of the drywall. Not to worry Goettl, my wife and I will handle this, as we do not want to wait another 2 months for you to schedule someone to handle this.

It is sad that I have had to take this amount of time to write this review, as I spent a lot of money to replace my air conditioner unit. I would have thought excellent customer service would have been included in the price.

For future business, I recommend your management personnel address issues like mine in a timely and professional manner. Not completing a job for over 2 months, in which payment had already been received is a poor business practice.

Gregg E.

Everyone we came into contact with at Goettl was very helpful and professional. First rate products and first rate service.

Patricia S.

The worst service I have ever received. Waited 2 1/2 days for service and then they were over an hour late. He gave me a quote of $1979.00 to solder up the leak. Goettl...a real joke!! The number one mistake was not looking at Yelp before we called Goettl.
Update....Family Air fixed our problem within a few hours and arrived ahead of schedule. The job cost $1444 less than the estimate from Goettle.

M H.

I am so disappointed! My husband and I had a Goettl tech out to house to check and service our air conditioning unit. It was working well, but we are selling the home and the buyers requested we have a service.

At that point the tech, indicated that the coil needed cleaning and that the unit needed some refrigerant. Around 24 hours later, our AC unit began to ice up and stoped working. We called Goettl the following day and they were unable to even come and look at our non-functioning unit until 6 days later! The temps were reaching well above 100 outside and we were unwilling to wait so long with our children in the house. Per Goettl's contract and clearly stated on their website, there is a 30 day satisfaction guarantee so we asked for a refund of our nearly $250 service plus the $89 ""diagnostic"". The manager refused the refund, even in part, indicating that it was not Goettl's fault and that we had been informed that there MAY be a leak in the refrigerant which is why it was slightly low. However, there is no leak that would account for all the refrigerant to flow out in approximately 24 hours after it was filled when it had been perfectly fine for the last two years!! The tech made a mistake or caused the leak in the first place and the company is refusing to honor their widely advertised 100% satisfaction guarantee.

K B.

I am very disappointed in the service that I received from Goettl today. All I hear on the commercials is how they will check every screw on the unit and leave the unit in tip top condition. I ordered the AC rejuvenation for $129 and after the technician left I went up on the roof to check out the service. I found at least 10 screws that were missing and a romex electrical connection that was left undone. There were mounds of dirt and debris left in the fan section. The technician was here for 45 minutes and basically looked at the motors, checked voltage and sprayed off my coils with some water. Out of the 21 or so inspections that were listed as checked on my invoice I would say only 4 or 5 were performed. The technician never looked or replaced my air filter. As the technician was leaving I asked for my free flashlight and he was like oh yeah, let me get you one out of the truck. I would not recommend Goettl to anyone I know.

Krystal H.

Terrible. Don't trust them for nothin. Have the monthly service plan, they didn't even turn my unit on when they did their inspection then tried to upswell me in the new regulation units.

Roberta L.

Not good. Tried to sell me a new AC which turned out I don't need. They misdiagnosed the problem.

J S.

Excellent, the service technician was very knowledgeable. He explained with pictures what was wrong. In addition gave us different options to fix the issue. Set up additional appointment and email our invoice before he left out home. I am extremely happy with my service I received.

Tyler V.

The service I received from Goettl A/C was impeccable. Their receptionist got me scheduled within days after my phone call. Sal, my technician, was highly knowledgeable, informed me of the evolutions he was performing on my system and provided me advice for future service. I wouldn't hesitate to call Goettl for all of A/C needs.