Goettl Air Conditioning and Plumbing - Tucson

H T.

I signed up for their A/C ""rejuvenation"" in order to have my unit serviced ""the right way."" Bad mistake. The service tech failed to diagnose and repair a fan wire that was completely disconnected and left untouched sludge in the bottom of the condensation pan. Both of these issues were diagnosed and repaired in a short (and a LOT less expensive!) repair call by another and more competent HVAC company that I called when my A/C did not work. I called a supervisor who made NO gesture to make good any form of warranty. My advice is call someone else and don't throw your money away with Goettl.

Suzanne N.

The technicians were pleasant and professional. They thoroughly explained what they were doing, recommendations and did not try to sell is services we did not need. Great experience!

Eric K.

I am out of town and my wife called and said there was a loud banging noise coming from our air conditions unit. Kevin from Goettl came out and and was super helpful and very Courteous! It turned out to not actually be anything wrong with our unit, but a gas line that was just hitting against something. He was very honest and fixed the problem and only charged for the call out! Thank you Kevin and Goettl!!!

Michael N.

My AC went out in August. I called them because they kept sending me emails about their local friendly service. I called them through their 24 hour hot line since it was early morning. It was obviously an answering service who held calls until later in the day. Two hours later I was called by another gentleman who again took all the information and a repairman did arrive a few hours later. He gave me a ""free"" flashlight. He diagnosed the problem and then gave me the ""bad news""... $800 for parts and labor. Funny how it was such a round number. Also, I had the same problem two years earlier and the bill at that time was about $100. I asked why it would be so much since I knew the cost of the parts. He said it was for the labor. I paid for the service call but did receive a slight discount for being a veteran and a senior. I couldn't afford the $800. What to do? I ordered the parts on-line and studied up on AC repair. I fixed it myself for less than $80. It took about 1 1/2 hrs. I could do it faster now that I am more learned. So, If these guys want to hire me I think I can save them some money in labor. To summarize, they tried to take advantage of this old retired geezer and will probably do it again. They work for what the market will bear. Get a second opinion before falling for their line. They also need to learn how to spell ""Conditioning"" (see the logo above).

Christina R.

I have to say I was honestly a little annoyed hearing the Goettl commericals all summer long on the radio, but then our air conditioning broke, and my first thought was, ""We have to call Goettl! They'll keep you cool, but it's hard to spell!!"" I put my husband in charge of making that happen. I suggested he call Goettl (I guess pretty persistently, because he asked if I secretly worked for them). But lo and behold, my husband called two other companies and was not pleased with the estimates before he agreed to call Goettl. They came out the next day, and he finally got an estimate and service agreement he was pleased with. (And guess what--they actually give you a flashlight like they say on all those commercials, and a pretty nice one at that!). Sammy was the hero who fixed our AC, and saved us from the summer heat that was happening inside our house. He was an extremely hard worker, and had excellent customer service skills. So while I was a little sick of hearing all those Goettl commercials, I'm sure glad I did, and would recommend them to anyone needing AC work.

Dustin M.

After paying Goettl $1,800 to fix a leaking line and refill of our R22 (freon) in February 2016, we had them come back for a simple inspection 6 months later to make sure everything was still running okay. They did their exam and said everything looked good. Then that night, the AC stopped working. We called them back the next day and they did a diagnostic and determined our compressor was not working. They said it would be $3,400 to install a new compressor or a potential $10,000 (5 ton, 14 Seer) to install a new condenser and furnace coils that use the latest R40 coolant. They also attempted to use a Hard Start Kit which would have cost us $500 if it had worked. We decided to go with the new compressor since it was really hot and we just wanted it to work again. Then, my wife looked on the Rancho Sahuarita Facebook page for other recommended AC repair services and saw Oscar's Cooling and Heating was highly recommended. We called him and he said he had a used condenser he could install for $900. We decided that was our best option. When Oscar came out he looked at our condenser and before he dismantled our system to install the used condenser, he tried his own Hard Start Kit. He tried it several times and really showed he cared about what he was doing. On his 3rd attempt of starting and stopping the power to the system, the original compressor began to work. We don't have proof that Goettl did anything to our system, but it was working fine before they came out and then stopped after they inspected it. On top of that, their price for a new system is way too high. Oscar said the same NEW system would only cost us $3,500 with him. Also, his install of the Hard Start Kit cost us $120 total, instead of the $500 Goettl said they would have charged us if theirs worked (which it didn't). We also believe the price of $3,400 for a new condenser was way too high! Today, we talked to our neighbor who said their friend also used Goettl for a simple inspection and their system also stopped working right after the inspection and they had to spend $8,000 for a new system. We went from thinking we would need to spend at least $3,400 to fix our system to only spending $120 with Oscar. We will never let Goettl anywhere near our system again!

Gustavo A.

Extremely disappointed. I set an appointment for an estimate of a new AC system for last Saturday. I received an email confirmation of my appointment and a follow up call. I met Randy, he was a good, professional guy. He explained the benefits and took many pictures and explained the ""Goettl Way"" and that an emailed estimate would be sent. The reason why I left the poor review was for the complete lack of follow up by Goettl. Even with my wife contacting Goettl and again requesting an estimate as we were waiting to make a decision and being assured that it would be coming by end of business day. It did not and we moved on, removing Goettl from our list and not looking to do business with them in the future for AC or plumbing issues. I have a flashlight though that the gave to me, thanks.

Larry C.

We have a pack rat problem. They love to chew the wires in our outdoor AC unit. Goettl has been here three times to replace broken wires and get our AC back running again. Each time the technician was very knowledgeable and competent. If you have a pack rat problem, get a Rid-A-Rat blinking light at Ace Hardware. They don't like the light and will stay away from your HVAC, or car. The Goettl tech gave us several other ideas on how to keep the rats away from the wires. Great company, wonderful employees.

J. C.

Where do I start? The bid and presentation was great. Install crew was hard working and knowledgeable. That's where the good stuff ends. My 70 year old mother and father were finally getting their first A/C unit and survived the Tucson summers with just a swamp cooler. After a illness last summer, we decided that it was their last summer with a cooler. Our est. included vent work and vents included in the price. After they were not installed they told my parents that they had to pay $1500 more for them and that they could apply for a bigger loan to cover it. Thanks to my sister catching this before they paid for it, she called the manger. They sent out a tech and field supervisor to assess the house and install work. Sam was our estimator in the beginning and promised more then he could provide. One room is hot during the day, this makes the room next to it(the kitchen) also warm, and was suppose to have a vent and duct work installed and as of today no work has been done. A ""supervisor"" is coming from Phx. tomorrow to, AGAIN, assess the situation. This is after they had a no call, no show appt. missed approx two weeks ago. My mother took some time off work that day for this appt. and had to call them to find out that they ""just didn't have time to get there"". I'd be willing to improve this rating if everything was made right and promised work was completed ASAP.

Cecilio C.

TERRIBLE SERVICE!!! Don't be fooled by their ""nice guy"" radio commercials. 0 Stars!!!
Do not waste your time with this company!
I called Goetll for A/C service on 5/25/16.
I've been trying to get in touch with the manager Teressa for 2 weeks with no luck. After multiple calls to the company in more than 2 weeks they told me Teressa would for sure call me within 2 hours because they were sending an email to ALL managers. It's been more than a week since that and I have yet to hear from Teressa the manager. I just needed some questions answered regarding warranty and the fee of $2600+ they were charging for a repair.
My advice is GO SOMEWHERE ELSE!!! I ended up calling Family Air and they took care of my problem right away for a much much better price.