Goettl Air Conditioning and Plumbing - San Antonio

Rosemary R.

Do NOT use Goettle in San Antonio! They destroyed our 10-year old AC system! They left it looking like someone had thrown spaghetti over it - there were so many wires hanging from the system! They sent out 4 different technicians and each only made the situation worse! We waited for a promised call from the project manager in Phoenix and never heard a word! We ended up having to replace the entire system and am now happily with another company. Also, Goettle installed our water heater. It stopped working on day 3 due to a bad circuit (it happens). When they replaced the circuit, they did not plug in the water heater and we, unknowningly, ran the system on backup AA batteries. When they came to "fix it", the technician kept asking us why we unplugged the system! And don't get me started on the air duct cleaning! A 1-day job turned into a 10 day ordeal! Their technician training is severely lacking. As a professional development trainer, it is apparent their training processes are poor at best. Do NOT use Goettle! You are wasting your time and money.

Ariana M.

Horrible. Called me, made an appt, no one ever arrived. Time wasted. Hard pass on them.

Chris B.

I called this company because they seem to have a high reputation online. They came out quickly to look at my blower motor that had failed to try and replace it. I know that everything is a premium right now but the quote to fix a 1hp blower motor was 2000 dollars plus labor which seemed a little excessive at first. I did ask what it would cost to install a new unit since what I have is older and it may not be much more. They quoted me $25,000 dollars for a fairly small unit. Having a close friend that has owned a HVAC business in DFW for 20+ years I asked his opinion and after reviewing some details not only was the motor 1/4 of the price they quoted me, we also realized that at the price I was quoted by Goettl I could have this company from DFW load up a unit, drive down to San Antonio, install it in my house, drive back to DFW, pick up another new unit, drive it back to San Antonio, and install it again and still come out less expensive than $25,000. I understand it's hot but this is straight highway robbery. Charging such a high premium while the temperature is at a place where people could actually die should be illegal. Goettl is not a local business to San Antonio and there lack of care towards the community show. I will never do business with them, or Will's All Pro who they just bought.

Conner N.

I will generally not post negative reviews unless I believe it's warranted, and I waited until I had two separate second opinions on our HVAC system as a whole before leaving a review on Goettl. This is a review based on an appointment requesting the 'Rejuvenation' service they offered. In summary, my unit was working 'okay but not great' before Goettl looked at it. The tech that looked at our unit essentially left me with the assessment that our unit was going to fail imminently and that it was basically time to replace it (a 9 and a half year old Trane unit) without many details.

While he was working/assessing it, there was a - I'll call it a 'power event' - that occurred (I believe it was likely a short caused by his opening of the outside unit panel and likely mismanagement of loose wires - but admittedly have zero proof that that was the case) that caused our home to intermittently lose power as the compressor attempted restart, seizing our compressor and thermally locking it out (this had never happened in the 5 years in the home) requiring him to use a hard start kit to get it back up and running after about an hour of him trying to troubleshoot the problem that was likely caused by him (I can't believe that his presence was simply coincidental to an unrelated power issue that caused our unit to fail). Our unit had never stopped working in the 5 years we've been in the home - this is the first time we experienced a total compressor failure; while the Goettl technician was physically on my property and working on the unit.

Ultimately, the unit was left in a more handicapped/compromised position after the service/inspection than before, and a second opinion assessment of the condition of our unit very quickly identified the issue to be a bad capacitor, which had been bad (very obviously for a while) before we'd had it looked at by Goettl (based on the rust buildup on the bulging capacitor). I will never have Goettl return to evaluate/inspect/service our systems due to the experience I had within the past 2 weeks. I felt that I received poor/potentially misleading information about our system as a whole from the technician (which turned out to be largely untrue or exaggerated), the system was left in a worse situation than before the Goettl technician was engaged (compromised and only able to run with a hard start kit after whatever the tech did caused the unit to seize), and the technician failed to identify a very clear (at least in my opinion) bulging/failed capacitor which was the reason for our system running a little less efficiently in the first place. Sure - they brought a toy flashlight and stuffed dog that my kids love, but gimmicks don't fix or improve AC units. Forget the toys, focus on quality assessments and system improvements.

Marlena L.

Had a leak and rattle. My system is 2 years old. Tech was very disrespectful and also misdiagnosed issue. Told me I needed new unit. Then told me I should contact company who installed it charged me $89 and left. I called installer, they took care of the leak unclogging drain and the rattle...no new ac needed. I've waited a couple months to review to make sure things were good and everything is in working order. Will never call these guys again.

Crystal M.

We had a service technician (Billy) from Goettl come out yesterday who came out and looked at our A/C and compressor. He informed us that we needed a new A/C (in which ours is older and will need replacement soon). However, he didn't do anything to fix it in the meantime, removed the part that it needs to power on, and we sat in this hot house all night and had to buy a portable A/C cause it was 100 degrees outside & 89 degrees in the house... Since they wanted to replace the whole thing, I called my home warranty... and waited the next day in the hot house that they left us in...

Then the next day, we had an appt scheduled w/ MD Ellis who came to service us as they were the referral from our home warranty. Caleb comes out and looks at the compressor, fixed a part that needed to be fixed, and got it done in about 30 mins. 30 MINUTES!!!! That's all it took!!! Next thing I know, cold A/C is coming out of the vents inside the house!!!

I can't believe the Goettl left a pregnant woman (whom I informed to the technician yesterday that I pregnant) in a hot house with no A/C, just so they could get us to purchase a new one! Ridiculous!

Call MD Ellis, they were fast, friendly, reliable & overall I'm so so grateful. Stressed & sweating in this hot house for one easily replaceable part!!!! So grateful for their great service and friendly technicians!!! They were in and out quick & I was extremely happy. I only paid the service fee cause we went through our home warranty company!

Kyndal W.

Our AC stopped working after trying to replace the thermostat. Called Goettl on a Saturday night and they were able to get a tech out Sunday morning. The tech was able to locate the blown fuse and told me that I should replace it on my own because it would cost a couple hundred dollars for him to replace. The fuse was very uncommon and I could not find it at any of the stores he recommended. After finding the fuse on Tuesday, I replaced it on my own and the ac would get power, but the internal fan wouldn't blow. Called again that Tuesday night and and they were able to get a tech out Wednesday afternoon. That tech looked at the tech for about a minute and was very quick to quote me for a $1600 new fan. After declining to do that, he identified that it might be the capacitor and again, gave me a few stores to look at that did not have any of that type in stock. I ended up calling the HOA maintanance to come look (it's a condo so since we own the condo, maintanance doesn't take any repair calls. They only repair units who rent from the HOA). They had a capacitor in the office so the guy came over to take a look (took time out of his own day, he isn't paid to fix owners units). He actually looked at the AC diagram (more than either tech did) and identified that not only was the capacitor that installed was the wrong one, but the first tech that came out unplugged the cable that controlled the fan. So what I was told was the problem was a $1600 replacement, was actually just a cable the was taken out by the first tech. It took the HOA guy about 5 minutes to identify and fix my problem. After sitting in a 95 degree condo with dogs for 4 days (outside temp exceeded 100 degrees all 4 days) I was very upset. I called the office number and they took what I had to say and informed me that a manager would be in contact with me on Thursday. I did not receive any calls on Thursday and only received a text this morning that I would be refunded for the first tech coming out. No phone call apologizing or asking what could have done better or any attempt to make things right by me. I wish I read the reviews before calling because now I see this is a larger trend issue. If you are having an AC issue, call anyone other than Goettl. Their first response to fix your problem is replace your whole system. They spent more time quoting a new system to me than actually identifying my problem.

Vernise C.

I wanted to put up a mini split ac unit on my enclosed porch and obtained a quote from Goettl. Jaime came to my home on 2 June 2022. When he explained what they would do it sounded great. He then told me that they could come out the same day and install the unit. I paid a deposit of $4000 because I work from home and use the porch as my office and since it is getting hot I was happy to have this done so fast. However, after checking around I realized that I was being charged a lot so I wanted to wait and get a few other quotes. I called Goettl the same afternoon to cancel and was told by the customer service rep that they already had someone coming out on the 3rd to do the job. I could not sleep so I called again on the 3rd at 3am to have the job cancelled and have been calling every day since then to see if I could get my deposit back. I even called yesterday 8 June to ask if I could get something from them stating that the job has been cancelled but no dice. I was told by a friend to call Berluga Air which I did. The representative told me it would cost between $9000 and $12000 to get the unit installed however because it was the porch putting a unit there would have been a major undertaking. He advised me to go to Lowes and purchase a portable unit with the hose. I purchased this for $399 and got a friend to install. Goettl could have done the same but they saw an opportunity in this hard time to try to screw over a single retired woman. Shame on you. Hopefully, no one will use your company again. You are very unscrupulous. And now, please return my $4000 deposit. Thank you. You also need to change your slogan because you definitely do not do things the right way.

Brandon W.

I bought a $15,000 a/c system. Very friendly salesman. Agreed to buy an upgraded 4 in air filter. This was not installed. Manager called me and was very nice. Advised the air filter I purchased was going to take to long to order so he said he would give their best electrostatic airfilter and install it the next day because I was getting my ducts cleaned also. It was never installed. I called customer service and was advised she saw that it was being ordered and call me to set up an apt. This never happened. I called when I noticed my ladder was missing. The salesman used it to get in my attic and left it there and the installers used it all day. I informed customer service of this and he said the manager would call me about the filter and my ladder. This never happened. They also got the concrete putty they used all over my wall and baseboard. It seems that once they make the sale they are no longer concerned. I'm very disappointed as they were very good and friendly at first but now I am paying for an air filter I don't have and missing my ladder and nobody will follow up with what they said they will do. I recently have come to the conclusion I was ripped off. My typical system is 9k. My ladder was taken which yall replaced my walls were damaged which look worse than before with the paint used. I paid for an upgrade I didn't get and was compensated with a product I do not want. My air vent fell off today because it was not properly attached. There is no bracket it's screwed into the drywall. This should have been taken care of on install. The compartment was full of insulation that was not vacuumed up. I am very disappointed. Advised Goettl of this and said would be contacted by branch manager. This has not happend. I also pay for a membership where they are suppose to clean my a/c yearly. This did not happen. The public needs to be made aware of this company's practices.

Jason M.

I call on a Sunday. Someone answered. That was awesome. My AC had a leak. Inside. They said between 5-7 pm. Nobody called, text, or emailed. At 8pm a person arrived.
Nice. Curtains. Gave children gifts.
As soon as he saw the system and age he said we likely needed a replacement. He spent an hour and said to us he didn't know. Could not fix. Recommended a new system.
We declined.
I asked him how long with Guettl. He said 4 months. They trained him on home HVAC. He only recently has been out alone.
Nowwr know why he couldn't diagnose.
The next day I called Champion Air. I still had a leak. They diagnosed the issue at our sink. Our AC drains into a bedroom sink and the sink drain had partially clogged making AC leak.
He then tested system, added freon, did a visual, and charged fairly.

I would never ever ever ever call Guettl again. Friendly service. Nice gifts. Clean and respectful. No knowledge, trained to upsell. Waste of time and money.

This review cost $89.00 for my money spent on your service fee.