Goettl Air Conditioning and Plumbing - San Antonio

Michelle L.

Douglas Rivera arrived to diagnose my water valve replacement concern. He provided an estimate but also discovered another issue that needed replacing. He was very thorough and emailed me the estimate. He even put on shoe booties to protect my carpet. I didn't use him bc the projects are costly but now I know what I'll be paying for these projects. Very professional and efficient.

Tom A.

They are nothing but liars and scammers. They will ruin your unit on purpose to try to sell you an overpriced system.

Monica G.

I just wanted Goettl to know they have a very respectful and professional employee in Darean Guerra. He did a really good job on our plumbing maintenance and offered options on things that need enhancement's or repairs. He was also very thorough in cleaning up after himself. Great job Darean! Thanks for the great work.

Cody B.

After hearing the GOE-TTL advertising of "It started with a flashlight" and "do things the right way, because that how is should be", I gave them a call when my HVAC suddenly stopped working during a historic heat wave. My initial experience with the call center was positive and they did dispatch a tech that day, however, once the tech arrived and assessed the unit he gave me 3 service level options each with increasing costs. I asked if the first option of simply blowing out the condensate line would get the unit operating, he assured me it would. Prior to our service call, I was contacted by Goettl and encouraged to buy their maintenance program. We were told that it would give us a discount on any service required that day as well as benefits including blowing out condensate lines. We were told that in order to receive those benefits and the discount, we had to sign up BEFORE the service, so we did. When I asked the tech if we could use one of our clogged drain benefits, he said no, claiming that was a different service and had to be scheduled in advance. This was very confusing to me especially when I confirmed with him that it was indeed the exact same service. Nevertheless, desperate to get the unit repaired, I authorized the repair and paid the $185. The tech blew out the condensate drain and left. Less than 2 hours later, the house had not cooled off at all and the unit had shut off again. I called dispatch and let them know that the unit wasn't working and they told me they would send someone back out. I then got a call from the tech telling me that the only way he would be able to get the system working was for me to agree to a $3,000 repair estimate and if I agreed to that amount, he would come back out in the morning. If I didn't, then he wouldn't come back. And that is exactly what happened. I didn't agree to pay him $3,000 and he didn't come back. I immediately started looking for other providers extremely disappointed in my service. After resolving the system issues with another vendor, I called Goettl and asked to cancel my maintenance agreement as well as asked for a refund of the $185. I was told by the person who answered the phone that her only authority was to submit a service ticket to their "cancellation" department and maybe someone would call me back, but she wasn't sure. I asked if she could escalate my call to a supervisor or manager and she said she could not. We just had to wait. So here we are. When I started to look at reviews to see if management responded to reviews in hopes of getting help with this issue, I noticed that management ONLY responds to positive reviews. I didn't see a single response to the negative reviews.

Here is hoping that the guy who started this business following his Dad around with a flashlight, learning to do things right, will make things right for us.

Teresa L.

William with Goettl came to our home to check in a clog in our pipes. He was polite and gave us insight into how to avoid this in the future with suggestions. He blew the clog out of the pipe and reassured us there shouldn't be any more issues with maintenance. I am very appreciative and thankful for William!

Ingrid V.

Not serious about standing behind their commitments. I have their maintenance plan which includes prepaid maintenance for HVAC and plumbing. I had to schedule 4 weeks in advance because they were already scheduled. On the day of my appointment, one of heir employees left me a voicemail and a text asking me to cal them back to put me on the schedule because they were overbooked and could not do the maintenance appointment (which is already prepaid). How do they get overbooked when I scheduled 4 weeks in advance? Because they overbook themselves on purpose.
Still waiting to hear from management

Jo Anna H.

The contract I signed said the company would be at my home the following day to install a condenser. After my second call to the company the following day regarding when the work crew would arrive at my house, I was told they actually wouldn't be there until the next day! Consequently, I spent three days in a house without any air conditioning in over 96 degree weather. I will never use your company again.

Jewel H.

We had a pipe leak from our master bath upstairs. You can easily access the pipe from our first floor ceiling. They quoted $2,200....this was not including the $80 trip fee and $270 diagnostic fee....We were able to get someone in here for $600 for the same job.

They are very responsive and seem to have a big team but they are trying to cover all their overhead costs on the small projects rather than have competitive pricing to gain a life long customer.

Talia C.

Great initial service apt from Husam, who was personable, knowledgeable, and efficient. He explained everything, before and after speaking with the project manager, and never once tried to push or sell anything we didn't need. Even when I asked 'what's the difference between.....' he explained, and told me what he would have done, and what he would recommend for himself or one of his children, which I greatly appreciated. If the review was solely for Husam, it would be 5 stars... I dropped one because holy moly is it expensive! While this is a necessary evil, especially in a Texas heat wave, the cost of a new system is astronomical. The project manager, Steve, explained everything, and gave us an upgraded warranty which was also greatly appreciated. In all, THANK YOU to Husam- you helped us when we needed it, and my husband and I enjoyed telling jokes and stories with you!

Dominique S.

Ryan and Deonte did an amazing job the last couple of days. I had to have a static and hydrostatic test done and they worked the issue thoroughly. Although the work is expensive, Ryan and Deonte were always finding ways to keep me calm through their rapport via casual conversations as they passed by while working and maintaining positive attitudes that passed on to me during my time of pain as the cost kept increasing while they worked lol. Overall great group and great work they both did.