Goettl Air Conditioning and Plumbing - San Antonio

Donald W.

Goettl unclogged a pipe
Replaced flapper however did not put new one in
Used the old one instead
Regrettably, did not repair the right thing at but easy way

Disappointing job

103 Broken Bough Lane
Waiting for a return call from manager
No luck
Call 210-861-0789

Michael H.

Two months no return calls then a call Wednesday from manager of All Pro plumbing with a promise to call back that afternoon
Nothing it is now Friday
Heed the warnings of the poor reviews here on Yelp for this corporate plumbing company
Worst in San Antonio
No customer service
Run don't walk

Brenda R.

On 8/19/2021, 2 guys showed up to fix my A/C which had stopped cooling. All I can say that these 2 guys were not only professional, but provided excellent customer service. They showed me the pictures & videos of some issues. A certain piece was replaced for $200. Thank goodness it wasn't more serious! However his camera found something that I wasn't aware of.... some of my ducts have MOLD! If it hadn't been for their thorough checkup, I would never have known! KUDOS to JUAN LUCERO & his companion for their expert service! Now I've gotta find a company to clean out all that mold.

Dan D.

When mowing the lawn, I discovered a puddle in my yard. I called the plumber I normally use. They showed up the next day at my appointment time, but spent the next 20 minutes in the van smoking and talking on the phone. When I finally did talk to the guy, he told me it would be cheaper if I called a leak detection service to find the leak, me dig the hole, then call them back to fix the leak. I called the leak detector service, but they booked up for two weeks. I called a couple other plumbers. I couldn't get anyone to come out that day, until I called Goettl Plumbing. The lady I spoke to told me someone would be out within two hours. A few minutes later I received a call from one of the managers, who told me he was sending Henry. He also sent me a text with Henry's picture and location tracker.

When Henry arrived I found him to be very polite, professional, and eager. After discussing where we both thought where the leak was, Henry went to digging. I went back inside. One time, I checked on his progress, I found him sitting chest deep in a muddy hole, bailing water. "I think I'm getting close" was his only comment. I shook my head and went back to the air conditioning. A little bit later Henry rang the doorbell. He had found the leak. It wasn't far from where he thought it was, but it was at least 10 feet from where I thought it had to be.

He fixed the leak and back filled the hole. All while working in the hot, San Antonio, afternoon sun. He always had a upbeat and pleasant attitude.

My experience with Goettl Plumbing couldn't have been any better. I highly recommend!

Deborah B.

Updating: Goettl had an error in our email and has subsequently sent the report on our service visit. The report included post-compressor-service photos to confirm the amp-pull had come down, along with video and photos of ductwork status, etc. To Michael A, I was unable to private message you via your response comments, but I appreciate the follow up.

Andy F.

Once again I'm totally disappointed with the customer service rendered by Goettl A/C & Plumbing. I told my story earlier and I'm adding another chapter. For the service I did not receive, I callled to let them know that they had charged me the $2500 (+) on my credit card to ask it be reversed. The person who answered the phone said that Saturday through Monday were very busy times for them and I was promised a call on Tuesday the following week. Of course I did not receive the call as promised. I waited another week without a call and to avoid having that amount on my credit card I called the bank to dispute the charge, which they promptly reversed. A few days later Goettl reversed the charge. Which I didn't know until I received by next statement from the bank. I received a call from Goettl requesting I reimburse them for the double reversal. So I called the bank to find out their process and they said they would handle it from their end. I called Goettl and spoke to Monica in the uncustomer service department. I started to explain the situation and she continually interrupted me and finally told me she didn't care about the situation, she wanted me to reimburse them. I told her I had called the bank and they said they would take care of it. She insisted on knowing when they would do it. I told her I didn't know. She then proceeded to tell me if I didn't pay within the next 30 days, corporate would put a lien on my house. I didn't want to hear anymore. I then called a "corporate" number to ask for the corporate address, the phone rep (Brenda) questioned me on the issue. I explained what had happened, she put me on hold, to find out who would be the best person to talk to. She came back online and told me the manager of the HVAC area would call me withing 48 hours.....at the time of this posting it has been WELL over 48 hours and not a word. Since I've been neglected again, I decided to post. Had they called me when this was resolved I would have been a happy, but no longer their customer, camper. Oh, well!

A J.

The tech was good but not knowledgeable about our in apartment AC. He did not know the the condenser was inside the the unit. That was a red flag. Took pictures and sent to project manager. We asked for quotes on their unit by Amana and Trane. He called back scheduling a call with manager to discuss prices and financing. Never called. Texted the tech. He said he would contact the manager. Over 15 hours no emails, phone calls or text. Watch out for Goettl, sales pitch, financing and over pricing like a used car dealership. Look at all other reviews - bad reviews. Large company. Buying smaller AC family owned businesses. I'm seeking out local businesses. Red flag this business

Suzanne S.

Came right out. Cost of replacing water heater way too high. After comparing with other companies, I paid twice as much.

David J.

I've had issues with my water heaters in the past. One of the master plumbers at Wills All Pro helped me figure it out and I am grateful for his expertise. Unfortunately, Wills All Pro was bought out by Goettl Air Conditioning and Plumbing. I called them and told them I needed my water heaters checked, I also told them to bring two sacrificial anodes for my water heaters. I also told them my kitchen faucet was leaking and that it would need to be repacked. We settled on a date and time but that didn't matter, They rescheduled me four times. Two of those times I had to call them to find out where they were, only to be told that they can't make it. When they finally did make it out to my place they didn't have the anodes with them and also didn't have the repacking I needed for my faucet. In all fairness to Goettl, they didn't charge me for the service call. In all fairness to me, I got what I paid for, which was nothing. There are so many plumbing company's out there that want your business so you don't have to put up with service like this.

Ruben P.

Very irresponsible company. I took a day off from work because I was supposed to have a sales appointment on 6/23, however, no one showed up. The next day I received a call acknowledging that they have missed the appointment and wanted to get it right. So they rescheduled for 6/24 between 5 PM and 7 PM, since I work during that time I took vacation time to go home for the appointment. Once again nobody showed up, I called their number to find out what happened and was told that I would be getting a call from a manager that never happened. Because of their irresponsibility, I wasted 12 hours of vacation time that I could have enjoyed doing something constructive rather than staying home for nothing. This company does not value the customer's time. If this is the way they are I am glad that didn't get in business with them, I would hate to wait for a service call from them. I Will be going with someone else that is more responsible.  DO NOT GET GOETTL!