Goettl Air Conditioning and Plumbing - San Antonio

Crystal M.

We had a service technician (Billy) from Goettl come out yesterday who came out and looked at our A/C and compressor. He informed us that we needed a new A/C (in which ours is older and will need replacement soon). However, he didn't do anything to fix it in the meantime, removed the part that it needs to power on, and we sat in this hot house all night and had to buy a portable A/C cause it was 100 degrees outside & 89 degrees in the house... Since they wanted to replace the whole thing, I called my home warranty... and waited the next day in the hot house that they left us in...

Then the next day, we had an appt scheduled w/ MD Ellis who came to service us as they were the referral from our home warranty. Caleb comes out and looks at the compressor, fixed a part that needed to be fixed, and got it done in about 30 mins. 30 MINUTES!!!! That's all it took!!! Next thing I know, cold A/C is coming out of the vents inside the house!!!

I can't believe the Goettl left a pregnant woman (whom I informed to the technician yesterday that I pregnant) in a hot house with no A/C, just so they could get us to purchase a new one! Ridiculous!

Call MD Ellis, they were fast, friendly, reliable & overall I'm so so grateful. Stressed & sweating in this hot house for one easily replaceable part!!!! So grateful for their great service and friendly technicians!!! They were in and out quick & I was extremely happy. I only paid the service fee cause we went through our home warranty company!

Kyndal W.

Our AC stopped working after trying to replace the thermostat. Called Goettl on a Saturday night and they were able to get a tech out Sunday morning. The tech was able to locate the blown fuse and told me that I should replace it on my own because it would cost a couple hundred dollars for him to replace. The fuse was very uncommon and I could not find it at any of the stores he recommended. After finding the fuse on Tuesday, I replaced it on my own and the ac would get power, but the internal fan wouldn't blow. Called again that Tuesday night and and they were able to get a tech out Wednesday afternoon. That tech looked at the tech for about a minute and was very quick to quote me for a $1600 new fan. After declining to do that, he identified that it might be the capacitor and again, gave me a few stores to look at that did not have any of that type in stock. I ended up calling the HOA maintanance to come look (it's a condo so since we own the condo, maintanance doesn't take any repair calls. They only repair units who rent from the HOA). They had a capacitor in the office so the guy came over to take a look (took time out of his own day, he isn't paid to fix owners units). He actually looked at the AC diagram (more than either tech did) and identified that not only was the capacitor that installed was the wrong one, but the first tech that came out unplugged the cable that controlled the fan. So what I was told was the problem was a $1600 replacement, was actually just a cable the was taken out by the first tech. It took the HOA guy about 5 minutes to identify and fix my problem. After sitting in a 95 degree condo with dogs for 4 days (outside temp exceeded 100 degrees all 4 days) I was very upset. I called the office number and they took what I had to say and informed me that a manager would be in contact with me on Thursday. I did not receive any calls on Thursday and only received a text this morning that I would be refunded for the first tech coming out. No phone call apologizing or asking what could have done better or any attempt to make things right by me. I wish I read the reviews before calling because now I see this is a larger trend issue. If you are having an AC issue, call anyone other than Goettl. Their first response to fix your problem is replace your whole system. They spent more time quoting a new system to me than actually identifying my problem.

Vernise C.

I wanted to put up a mini split ac unit on my enclosed porch and obtained a quote from Goettl. Jaime came to my home on 2 June 2022. When he explained what they would do it sounded great. He then told me that they could come out the same day and install the unit. I paid a deposit of $4000 because I work from home and use the porch as my office and since it is getting hot I was happy to have this done so fast. However, after checking around I realized that I was being charged a lot so I wanted to wait and get a few other quotes. I called Goettl the same afternoon to cancel and was told by the customer service rep that they already had someone coming out on the 3rd to do the job. I could not sleep so I called again on the 3rd at 3am to have the job cancelled and have been calling every day since then to see if I could get my deposit back. I even called yesterday 8 June to ask if I could get something from them stating that the job has been cancelled but no dice. I was told by a friend to call Berluga Air which I did. The representative told me it would cost between $9000 and $12000 to get the unit installed however because it was the porch putting a unit there would have been a major undertaking. He advised me to go to Lowes and purchase a portable unit with the hose. I purchased this for $399 and got a friend to install. Goettl could have done the same but they saw an opportunity in this hard time to try to screw over a single retired woman. Shame on you. Hopefully, no one will use your company again. You are very unscrupulous. And now, please return my $4000 deposit. Thank you. You also need to change your slogan because you definitely do not do things the right way.

Brandon W.

I bought a $15,000 a/c system. Very friendly salesman. Agreed to buy an upgraded 4 in air filter. This was not installed. Manager called me and was very nice. Advised the air filter I purchased was going to take to long to order so he said he would give their best electrostatic airfilter and install it the next day because I was getting my ducts cleaned also. It was never installed. I called customer service and was advised she saw that it was being ordered and call me to set up an apt. This never happened. I called when I noticed my ladder was missing. The salesman used it to get in my attic and left it there and the installers used it all day. I informed customer service of this and he said the manager would call me about the filter and my ladder. This never happened. They also got the concrete putty they used all over my wall and baseboard. It seems that once they make the sale they are no longer concerned. I'm very disappointed as they were very good and friendly at first but now I am paying for an air filter I don't have and missing my ladder and nobody will follow up with what they said they will do. I recently have come to the conclusion I was ripped off. My typical system is 9k. My ladder was taken which yall replaced my walls were damaged which look worse than before with the paint used. I paid for an upgrade I didn't get and was compensated with a product I do not want. My air vent fell off today because it was not properly attached. There is no bracket it's screwed into the drywall. This should have been taken care of on install. The compartment was full of insulation that was not vacuumed up. I am very disappointed. Advised Goettl of this and said would be contacted by branch manager. This has not happend. I also pay for a membership where they are suppose to clean my a/c yearly. This did not happen. The public needs to be made aware of this company's practices.

Jason M.

I call on a Sunday. Someone answered. That was awesome. My AC had a leak. Inside. They said between 5-7 pm. Nobody called, text, or emailed. At 8pm a person arrived.
Nice. Curtains. Gave children gifts.
As soon as he saw the system and age he said we likely needed a replacement. He spent an hour and said to us he didn't know. Could not fix. Recommended a new system.
We declined.
I asked him how long with Guettl. He said 4 months. They trained him on home HVAC. He only recently has been out alone.
Nowwr know why he couldn't diagnose.
The next day I called Champion Air. I still had a leak. They diagnosed the issue at our sink. Our AC drains into a bedroom sink and the sink drain had partially clogged making AC leak.
He then tested system, added freon, did a visual, and charged fairly.

I would never ever ever ever call Guettl again. Friendly service. Nice gifts. Clean and respectful. No knowledge, trained to upsell. Waste of time and money.

This review cost $89.00 for my money spent on your service fee.

Adrienne B.

This company overprices and up charges every visit and then will swindle you into a service plan that truly doesn't save much. The serviceman was messing with my A/C unit which is about to kink out anyway., I no longer trust this company and am leaving! My house is 10 years old and I know it needs replacements but I will not be going with this company again!

Patricia R.

After being told by their employees that they will be glad to help they want a little bit more detailed information so they could give me an actual true quote. Then I don't hear from anybody for four days at which time the owner contacts me and tells me all we don't do that kind of work? AC work? They are an air-conditioning company but I found another company that did the work and it was fantastic so no I would not recommend this company because one person says they can do it and the other says they can't and they do air conditioner so I don't know stay away from them

E.j. E.

This turned out to be an interesting process. Although they were called to fix a water heater they spent much more time checking the whole house, most likely to up-sell the call. I now know the status of my water soft, for instance, although I don't think it is rela ted to the water heater. I was told that the gas control valve and the pilot/burner assembly were bad but I was required to call the company and order the replacement parts! When I called the company I was told that the two parts NEVER went out at the same time! The company was NOT going to provide both parts and I had to beg them plus agree to pay the shipping even though the parts were UNDER WARRANTY! The quoted price for replacing the 2 parts was $675! I sought out another plumber and they replaced the parts for $181! I will use that other company in the future! PM me if you want their name!

Shayne D.

Our AC went out recently and as we've heard multiple commercials for this company, we decided to give them a call. Our AC system was misdiagnosed and the immediate answer was to replace the entire system and they were giving us a deal at ~$2,500 off. The total was at $10,000 for full replacement with install for the least expensive unit. We were given a mere 30 minutes to decide and opted to not utilize their services. We had another company come out, diagnosed it as simply being low on Freon and cost us a mere $257.47. I do NOT recommend or trust this company after my interaction with them.

Linda S.

Do not recommend. I was force to give 5tar review. Not even close ZERO STARS!!!!!!!!
Yesterday had AC not working. Sam came out to look at the system. He did not take out any tools to trouble shoot and we need a repla cement. Nolan was called and gave us an estimate 10,000 and 20,000. Crazy. We got other companys and we had a loose wire. Not only that Sam says for 250 I can get it to cool for you. We said no! And to top it off he stood over me to watch me write a good review for him. He said the one with most good reviews wins tools. I'm discussed with this company. Don't recommend.