Gilman Heating, Cooling & Plumbing

Karen G.

Woke up to a water leak Thanksgiving morning. We called Gilman, and Mike the on call plumber arrived to our home, he quickly found the leak and had it repaired. Mike was very friendly and knowledgeable, because of Mike we were able to have our Thanksgiving dinner on time. Thank You Gilman!!

Sara S.

Gilman installed both of our units and continues to provide excellent service each year during their maintenance visits. Excellent communication, very thorough, professional and knowledgeable. The maintenance folks that come out are always friendly, usually the same each time and they actually remember details about their previous visits and services provided. Definite recommend for sales and service needs.

Mason B.

I live in Heathsville, Va. on the Northern Neck where it is extremely hard to find a plumber and even harder to find one that wants to work.
So I called Gilman. The plumber was here the very same day, diagnosed the problem and fixed it.
Now Gilman is not only where I turn to for plumbing issues but also HVAC equipment and service.
Mason B.

Sharon B.

WOW! Best of the best in this business. Superior response time and valued employees. Honestly ....they worked so hard to correct years of neglect on MY home and if you want help then call GILMAN.
Brandon, Blake and Josh saved me. Just saying.

Hannah H.

TLDR: They tried to charge me $4800 for a job another plumber did for $200.
As a new homeowner, I'm not familiar with plumbing. I was so shocked to hear that my 3-year old home that had an inspection one month prior needed a whopping $4800 of plumbing work to address a leak and some pipes that weren't angled right in the crawl space. The two technicians, Pete and Steven, even told me they ""had never seen anything like it in 27 years of residential."" This is AFTER charging me $580 just to come out. On a whim, I called a second plumber. He assessed the same problem and did the work right on the spot for ~$200. I'm extremely disappointed that businesses like Gilman take advantage of a younger woman homeowner.

I'm not one for drama, but this egregious overcharge seemed too blatant not to comment on. If you're anyone, be wary. If you're a woman, expect to get absurdly price gouged. It's really cruel of them and disappointing.

Michelle M.

Very professional, everyone who came to the house was polite and friendly, they were very respectful of my house and made sure to use drop cloths and clean up after, they respond quickly to your needs and got me in the same day I called with issues, I highly recommend the maintenance plan it is worth it- helps with savings if things go wrong, it is easy to schedule appointments on-line as well, have had wonderful experiences with staff for HVAC and plumbing, they will work non-stop to fix your issues, they also text and email a picture of the technician that will be coming to your house so you know who to expect

Peggy S.

A very nice man came out and quickly diagnosed a significant problem with my well tank. In doing so, he found a small leak in a pipe in the same utility room. I was with him for literally 3 minutes and he told me the leak would be simple to fix.

I just received a bill for $429!!

They are a very nice company with ridiculously high prices.

I will never use them again.

Peggy Snead

Becca S.

Gilman installed and maintained our HVAC units for about 12 years at our previous home and did a great job! When we moved to our new home they inspected our HVAC unit and thankfully everything was fine. We wanted a multi-split for our garage and that was installed last week. So excited, it is very quiet and works well for our garage. We never had a need for their plumbing services in the past, however, our new home had a leak in the crawlspace, it was a Saturday, Gilman came out within the hour. Did a great job! The office staff and technicians are always friendly and polite.

Dennis R.

We have been good customers of Gilman for several years, but no longer. Last week we had them come to unstop a shower drain. They sent a nice young man (maybe 25 tops) and he was in our home working a little over an hour. The bill? $360. The bill stated that they had changed out 2 faucets, so I called the office and asked them to review it, and they said they would and have a plumbing supervisor call me back. Never got a call, so I called back about 3 days later and was told the same thing. I waiting again -- still no call, so I called back and said I wold hold on the phone until they got someone to talk to me. The person said hold on, and came back after about 5 minutes, where she informed me that the bill was correct and that I could not speak with a supervisor. In todays world I know people are busy, staff is short, etc., but customer service still needs to be delivered and questions answered. The price was outrageous. We were on maintenance plans for AC/Heat as well -- but have cancelled that. This business does not care enough about its customers to even speak on the phone or make callbacks. Don't use them.

Butch B.

Called at 3 PM for AC not working. Outside temperature was 95, heat index maybe 100. Dispatcher told me a tech would be at our house between 4 and 7 pm. Tech arrived at 4:10 PM. Problem solved by 5:15. Will call them again.