Gillece Services

Greg L.

Called Gillece to replace three outlets, two were GFCI, the other a regular outlet. Was told they would arrive between noon and four PM, after they did not show up at 330, I called and was told that they were stuck on another job. I understand these things happen so we rescheduled for the next day ( Saturday ) I was promised to be the first repair of the day. I got a call at 930 AM and was told the tech called off and that we would need to reschedule yet again. Again I was promised the first call of the day on Wednesday which was the next day I was off. When I called when they were not there by 10 AM and told the answering agent that I was supposed to be first on the list for the day she told me that they were finishing a job from the day before and I should have never been told that. When the tech finally arrived the work took about forty minutes, she was nice enough and seemed as though she knew what she was doing. There are billboards all over the place that advertise tenoutlets changed for$100.00, imagine my shock when my bill was $480.00 !!! FOR THREE OUTLETS !!! ( I supplied two of the three outlets ) When the tech was questioned on this price she deducted the travel fee of $65 and gave us a coupon for $50.00 off, bringing the total to roughly $365..... I thought that she had made a mistake with the pricing and paid her and thought that I would correct it with the company. When I called the company and asked to speak to the owner several times I was told that I could not speak with him at all. They let me talk to one of their managers who said the pricing was correct but b/c of the delays in getting the job done deduct another $50.00 So basically I was charged 315 replace the three outlets...when I asked why the bill was so high I was told that it was a difficult job.... if it was so difficult why did it only take 40 minutes ???? This is robbery !! I will never use them again and will tell anyone looking for an electrician to stay away !!

Anna M.

Reputation for RIPPING PEOPLE OFF.
Our sewage was clogged and we spent a full day digging for it and with no luck finding it we called Gillece to locate the pipe. When we called they said they would come out for 65$, great we thought that was a great price! WRONG. After showing up around 1pm when we asked for first thing in the morning and a show up window of 8am-12pm he told us that for him to locate it it would be $499. The $65 dollars was just for him to show up! So after $499 for 15 minutes we finally located our pipe.

Amy B.

Called Gillece yesterday, July 4th for a hot water heater install. Mine was broken and unrepairable. The quote for one with a six year warranty was $2200.00. That was the least expensive option. This place is a total rip off. My husband and my dad went to Lowes, bought a mid-range high efficiency hot water heater for about $500 and installed it in 2 hours. I can't imagine being an elderly or single person with an emergency plumbing issue and having to pay that much. Terrible business practice. I wouldn't recommend them to anyone. Shame on them. Awful experience.

Crystal L.

They don't even get a one star in my book. I wasted my entire day off waiting around for these clowns called multiple times saying that someone was on the way only for them to call me at 7:30pm telling me the technician had a family emergency and didn't have anyone else to come out. Needless to say I will be going with another company.

Zach R.

Quite a joke of a company. They claim emergency 24/7 services, but I guess this isn't the case. I had a sewer line back up into my basement. Everytime I would shower, wash my hands in the sink, flush the toilet, really anything using water the sewer line would back up all over my floor. I called Gillece when this happened on Sunday and they could get someone out their Tuesday. I guess sewage coming into the basement and virtually having to limit my water use isn't an emergency.

I played 20 questions with the guy who answered the phone and then he finally guaranteed me a time on Tuesday between 8am and noon. Comes to be 1:30 pm and no one called me or ever showed up. I called Gillece back and actually got the same guy who booked my appointment. I told him that I had a scheduled time and no one showed up or called me. He goes ""oh. do you want to reschedule then?"". No apology or reason for not showing up. I told him that I was unhappy and would not reschedule and he hung up on me.

Jigs P.

It doesn't deserve any start. I had called Gillece to checked clogged line and Paid up front visiting fees. Their procedure is to give you quote for next step. And I was not happy for the quote so said never mind we will do our-self. But technician was very rude he said if you don't do than I will complain to health department and he did. Also talk to their office they didn't take any action it's all mess. I will never ever call them for any service.

Gregory G.

Worst Heating and Cooling company I have ever dealt with, Charged $97.00 just to come out and find that my R410A refrigerant is low in my AC Unit....was told it would be better to replace the unit then to either recharge it or find the leak..(the AC unit is 6 years old)..so I asked how much to find the leak...they stated $1600.00....(which is way too much to find a leak) then I asked how much to recharge it and they said it looks like it needs 2 lbs of R410A and that would be $385.00 and he would take the $97.00 trip charge off the bill...(another way to high cost) .and if I bought a new unit from them I would get the entire charge back. So, I told them to just recharge it....I know the recharge could last one day, one week or 1 year or more years so I was willing to risk it...Well, I get home from work and my wife hands me the detailed bill...it's $482.00....the $97.00 trip charge was never taken off. I know from prior homes that even using R-22 refrigerant (which is more expensive) that it shouldn't cost $385.00 for 2 lbs....what a complete ripoff this company is. Then the guy who sells their new units comes the next day and tries to sell me a whole new unit....inside and outside....when I just needed the AC outside unit....costs for crappy Amana or Goodman, $11,000.00 and $9,999.00....and just for the AC alone it would be $11,000.00....I should have known that this company over charges for work when they charged me $482.00 for 2 lbs of R410A? I know the recharge might not last 1 day or it could last weeks or last years...when you need more refrigerant, it's a sign you have a leak...could be a big leak or a pinhole leak, but $1600.00 to find a leak or $482.00 for 2 lbs of R410A refrigerant is a ripoff and their over charging customers....and then the hard sell to purchase a new unit when mine is only 6 years old is just a company to stay away from.

Mark W.

I have had nothing but an awful experience since the moment they stepped foo in my home. In December 2014 my 20 year old furnace stopped working at 11pm. Gillece offering 24 hour service and being right down the road was the first number I called. When they showed up they told me it was not repairable so I agreed to have them install a new furnace and ac unit. I was told it would be done the next day, it was December so around 30 degrees outside. They began install the next day. They input the unit, but did not connect any duct work and told me they would finish the in 2 days, leaving the furnace to blow worm are in my basement and run non stop without heating the rest of my home. They would not pay for the wasted gas as the furnace ran non stop. Then come summer of 2015 I turned on the AC unit the first time. My breaker would pop every time the unit turned on because they did not update the box to the appropriate amperage. After 3 phone calls, they finally agreed to upgrade for the breaker. I have had no issues since that time with the unit. 2 weeks ago, I received a call that my ac was due for a free inspection, since it was free I agreed. They've now called 3 times to reschedule. I finally told them I don't want them to come. Overall the customer service has been the worst I've ever experienced. I would not recommend anyone to use any of their services. EVER!

Emma M.

This is a high pressure sales outfit that dreams up work they can do for you. I had them come give an estimate for electrical work to be done so we could relocate our pool pump/filter. They were making the job far more complicated than necessary. Their estimate was $1872 and I was 'encouraged' to buy their service plan, which was payable in monthly installments. In return, I'd get a couple hundred dollars off this ridiculous price. So I said 'no thanks' and called another electrician. They came out and did an excellent job for $296. Buyer beware!

Kimberly S.

I have spent almost $25,000 with Gillece. I have two warranties with them right now(furnace and plumbing). The furnace that is under warranty stopped working. I scheduled a service call and they called me at 5:30 pm to cancel. No resolution was offered and the woman on the phone was rude. I asked for a supervisor and was refused. I called back to get someone else and spoke to the manager. He was hostile from the get go. He refused to give me even his first name. I was frustrated and asked for him to get someone out today as promised. I tried to make a complaint with him but he kept yelling over me. I begged him to work with me but he just kept getting meaner and ruder. He then banned me from calling them and said they will not service my address even thought they are bound by warranty. I called back hoping that they had a reasonable employee and the manager answered again. He told me that if i call again they will call the police and I will spend 6 months in jail. Now, I have to go through an attorney to try and have the warranty honored.

Update: A different manager reached out to resolve this issue. The manager who threatened me was acting outside of his role with the company. Gillece has done everything necessary to resolve the issue and I am a happy customer.