Geo H Wilson Contractors

Scott F.

chris fabricated a base for a 5 ft tall 4 inch diameter stainless tube i bought from them for a brass carriage lamp for my deck.Workmanship was great and a 4 inch flange wouldn't have worked as the tube was not a pipe and therefore was not threaded. Timely execution.Courteous staff very professional folks.Founded in 1921 I can see why they retain clientelle.Kudos for a great job I'm very pleased indeed.

Frank T.

I am very unhappy with the service provided!!! My fiancé called in for a water leak in the ceiling and the plumber came on a Sunday without the proper equipment to find a leak in the ceiling. They charged $1000.00 dollars and now I have three large holes to repair.
He mentioned if he had his camera that was locked up in the shop it would be very easy to see where the leak was originating without cutting large holes in the ceiling.
He spent a couple of hours flushing toilets and running water when obviously he could have spotted the leak right away.
He went on to cut three large holes in the ceiling. H found the leak but didn't have any parts to fix it.
He returned the next day and fixed it quickly.
After reviewing the ticket I notice the time I was charged was a lot more than the time spent. I called and the service dept. receptionist said we had to pay both ways for both trips. The hours were padded.
I tried to talk to the service dept. lady and she was the rudest person I have ever talked to. She wouldn't let me talk and went on to say that I know nothing about plumbing or I would have fixed it myself.
I have been in the construction industry for 30 years so I know different means and methods of the trades.
I tried to talk to her but about the charges and she hung up on me.
Terrible customer service!!!!!!!!!!!!

David N.

During the last year, we purchased a new water heater from George Wilson. They came in a timely manner and did an excellent job installing the water heater. SURPRISE!! The installer did not bring the water heater with him, but had someone else in the company bring it out later, and guess what? they charged me extra for delivering the water heater. After nearly a year, we turned the water heater off to flush out the tank as indicated. To our surprise, we could not re-light the heater. We called Geo Wilson to come and re-light, and his man had a very difficult time re-lighting it, and indicated that this was not an unusual problem for this heater. To be on the safe side, he supposedly checked everything, to make sure it was functional and could find nothing wrong with it to have caused it not to re-light, other than the gas pressure was low and I should call PG&E. I did call PG&E, who came out immediately to check the gas pressure. Of course, the pressure was totally within range and had no problem on that end. When the service man saw that it was a Bradford White water heater, he said :""these are extremely hard to light"".

I would not recommend buying a water heater from Geo. Wilson Company, since the only kind they can sell you is the Bradford White brand.

Chuck B.

I was referred to Wilson because of their fair prices and great work. I requested service for my older units in the Fretwell Bldg.in Los Gatos. Brian came out and found problems with the orig install from another company that could have led to real problems,Examp. improper fuses,heat venting on electrical panel,no cond. drain installed on one of the units.They will be taking care of all my needs from now on!

chris f.

Once again, these folks came through with extraordinary and professional service. I called them for a pre-season furnace checkup and Eddie, their service guy, was right on time and went right to work. He found a duct that had disconnected and a small gas leak, which he quickly fixed. Our furnace has never worked better! I trust these guys, as I've purchased a furnace and water heater from them in the past and they've always completed all work on time and at a very reasonable cost. I'm amazed at the consistent quality of their staff, from my initial phone call to the work being completed. Thank-you!

Mikala C.

I needed a hood vent cut down ASAP since the appliance installers were at my house- i went to a sheetmetal business and was told they could help me in a week.... Holding back tears i went to geo h wilson and asked if they could cut it down. The woman at the desk went to see what could be done- a man came out with a great, helpful attitude saying he could get it done now! They had no idea that they just saved me from a breakdown. THANK YOU Casey and all at geo h wilson.

Paul M.

New heater installed in 2013, great job, 5 stars. Two years later a part went out, after PGE visit I called Wilson for repair. The person who answered the phone pulled up our record, verified the type of heater, and I told her exactly what part was needed (based on my talk with the PGE person). I asked if the repairman would bring the part, she hedged her answer. Sure enough, he came out (40 minute RT, which customer pays for), verified in ten minutes that it needed the part I said it did, went back to get the part, returned and spent 15 minutes installing the part. Cost -- 2 hours at $128/hr, mostly for two trips from Santa Cruz to SLV, plus the cost of the part of course. When we called to complain, the receptionist said ""he can't carry around parts for every heater"" -- which obviously was hot air, as I asked for a specific part. BE WARNED.

M M.

I use Geo H Wilson for all 5 of my offices, and always have nothing but the best customer service. Our normal service tech David is amazing, can't say enough good things about him. He knows all our units inside and out, takes the time to explain and answer all my questions, and always makes himself available even if by phone. I never have to worry when he is on the job.

All new installations we have had over the last few years, always bring nothing but the best crews to do the work. I have worked with Vic and Matt a few times, and they were wonderful to work with, and like David, explain and answer all my questions, and I never have to worry about the quality of work. The crews that come are fast, professional and efficient. Everyone is great with communicating with me, and ensuring I am aware of how the installations progressing. Our offices have early hours, and they have always been great about accommodating our hours to have the least impact on workflow. When there have been concerns with the installs (or as with one unit, a minor leak), someone here right away to take care of it and fix whatever may need attention.

It is great to work with a company that has good customer service, I can not recommend them enough.

Cath A.

So the property management uses Geo.
Mike from Geo was knocking at my door about 45 minutes after my email went out. Thanks property management & Mike for being so prompt! I was wowed. Even though I didn't have any hot water for a few Mike was on it. Constantly checking in by phone. Came back 4 times.
Turns out there was nothing wrong with the massive hot water heater. Kids partying on the roof flipping switches. Mike would turn it in, they would turn it off. But Mike, the man who was on it, figured it out!!!

Great service!

Brian J.

This is going to sound like a canned review, but I've only had good experiences with these guys. I've used them three times, and they did the following:

- Showed up in a punctual fashion
- Fixed the issue
- Billed at very reasonable prices, and a few WEEKS after the service was complete.
- Were responsive on the phone.

Hats off guys, so far.