Gennaro's Plumbing

Zack S.

i am going to make sure you are no longer on call for insurance agencies. horrible service.

Frank and the lady answering the phone are lazy pos

Marlencita N.

Not even eant to rate just by their service. They dont even answer and by that when thay call to give an appointment they dont even arrive to it and last they said the came and since nobody was home they left a business card jajaja thats totally a biig lie i was home the whole day i have cameras and there was no business card left. I asked for their address and they dont give it. What can we think about them? ? Are they a Scam Company or what?!

Jim S.

Gennaro's Plumbing was supposed to call me before coming out. The technician called while I was on the phone and I called him right back. He never answered his phone. I called 6 times and he hung up the third time and sent me to voice mail after that. He told his boss he knocked on the door. That was not true. Both my wife and I were here waiting for him. If he used the doorbell like he claimed my ring doorbell would have asked him to state his business and I would have heard this on my phone. I called Frank whose name was on the business card and he was so rude and hung up on me. I would never use this company and buyer beware. Check all the reviews. Unfortunately, they were dispatched by Select Home Warranty. I will not do business with Select HW ever again. I don't know how they can stay in business by their lack of customer service. I guess they get their business thru Select who gets the bottom rung of contractors. If you use Select HW, tell them you don't want them to dispatch Gennaro's. They don't deserve a 1 rating.

Left Handed I.

Zero stars or negative if i could. Horrible customer service, and even worse company policies. Unbelievably inept. Never had them even close to my house but can only imagine the work is the same as the customer service. I can see now why only have 1 star and you're lucky to have that. I can guarantee the only reason this place is still in business is because people are desperate when needing a plumber and this company (i use that word very loosely) is fully aware of that fact. stay away.

Dani ..

I wish I could do zero reviews.
They never showed up after 2 reschedules !! And we changed our schedules to be here. But it's ok what goes around comes around

Justin D.

Zero stars. They were assigned by home warranty company. They never showed up. Instead they sent a technician from prodry. He assured me everything looked good and I needed a new hot water heater. He confirmed no water damage. Yet the plumber then submitted a report to the warranty company saying there was mold present. There is no mold anywhere. I even have a separate mold assessment confirming no mold. This company is dishonest and their report was pure fraud. I suspect they have a scam going with the home warranty company where they're rewarded for finding reasons to deny claims.

Larry W.

The worst. Came as a referral from Select Home Warranty. Said he would be by later to replace the toilet. They called to set up a water (leak) inspection from a 3rd party company. The guy from that company came right away. He said some water was present, i said yes, because the toilet leaked when we flushed (once when we saw the leak and once to show the plumber). I still waited for the plumber to come back and swap the toilet like he said he was and I finally called Gennaros and they said they were waiting for the warranty company approval in a few days. Days passed and I called again and they said it wasn't covered because my floor was uneven and I needed to fix that. I called in another plumber, Cali Plumbing, and he fixed it same day. I do not recommend Gennaros at all. BAD BAD BAD

Andrea O.

WHY DOES A HOME WARRANTY COMPANY USE THIS GUY? - JUST BE WARNED!

* THE HOUSECALL - Gennaro's Plumbing Inc. is being used by Select Home Warranty to make services calls. SHW sent Frank (a plumber) to our home to assess why our outdoor spa stopped working. He got here, seemed a bit rushed, walked over by our spa, didn't bother lifting the top cover to check power or anything, didn't bother removing the side panel to see what could be the problem, no trouble shooting of any kind, didn't touch the thing. He spent maybe 3-5 minutes talking with my husband and told him right away he knew what it was, ""the motor"", and just like that he started to head out. My husband asked him shouldn't he open it up and inspect to verify what the problem is? Frank said no, adding he knew it was the motor and would submit a report. I was surprised of the very short service call and more surprised when my husband told me Frank asked to be paid in CASH. I've never seen anything like Frank's service call where they don't touch the equipment they are here to inspect.

* THE FOLLOW UP - After a couple of days of not hearing from Frank OR Select Home Warranty, on next steps, my husband called Frank and left a voice message. - No call back. My husband called Frank again a day or two later and left another message. - No call back again. So my husband called the warranty co. and was told they had not received Frank's report yet and they would reach out to him. Within an hour my husband received an email from SHW denying further services, because Frank told them the problem was ""a water leak"", yet when Frank left here, he told us it was ""the motor"". I guess Frank forgot it had recently rained. And just like that SHW was done with us.

* JUST A SIDE NOTE: These home warranty co's seem to rely on ""key words"" to deny claims, and it appears they have these repair people use them to get away from repairing or replacing parts or items. We've seen in before with our refrigerator. After 7 service calls by two different co's & their techs replacing different parts on our refrigerator, a final report was submitted by the 2nd co owner who NEVER set foot in our home saying the problem was ""insulation"" and in a split second SHW denied us further service. In that case I pushed back hard on the owner challenging him considering he NEVER personally inspected our appliance. I told him I would be writing social media reviews of what he did, and just like that he changed the report. SHW accepted that new report where he removed the problem as ""insulation"", and they issued us a check for $1,700 to replace our refrigerator.

Greg C.

0/5 is not an option, but should be. This company is completely dishonest and not worth your time. They were dispatched for a home warranty claim on a clogged drain and they said they needed a speciality truck to complete the work. They took payment for doing nothing, and the second truck never arrived. The stopped answering their phone and they are complete criminals. I am not sure how they are able to stay in business since they are so dishonest. Every single review written on this site mirrors the experience that I had as well. Stay away from Gennaro's Plumbing!!!!

Patty G.

Sent out someone to assess situation and told a roof repairman was on the way. They NEVER showed. Went back and forth then told they couldn't do the work. Called probably 30 times with no assistance. Extremely disappointed! Also requested 29n days ago and rain continued. They should pay for more damage due to the delay. EXTREMELY DISAPPOINTED!!!