General Plumbing & Rooter

J H.

I have a recurring mainline problem that plugs every couple of years, rarely at a good time. I called General Plumbing at 9:45pm and received a quick call back. I was more than a little shocked at $699 price but given the time of day and the 5 star rating, didn't seem like I was going to do better. I also told the tech that I had a longer than normal mainline that I repeated again when he arrived. After 30 minutes, the tech tells me he doesn't have a long enough snake and needs to come back the next morning with a water jet THAT WILL COST ME $1800!

Needless to say that was ridiculous and I told him so. He tells me he doesn't have the right equipment and that's not his fault. A little back and forth and he finally agrees to come back the next day and fix the problem for the original price. He shows up the next day with a longer snake and fixed the problem.

Now I feel kind of dumb for not calling other plumbers to check pricing. What about the 5 star rating? Read further down to Linda W. review from 7/10/2019 for her service. Seems to me that 5 star rating is coming from crediting unhappy customers in exchange for good or recalling views?

Ivan B.

Ray and his team are true professionals. They did a great job. Came on time and did a good cleanup after they were done. They have all the tools and equipment to get job done fast and properly.
They did change ~300' sewer collateral for me and my neighbor(total ~500') and we had two old pipes that were positioned very close to each other so that caused some minor issues during the whole project but overall I'm very satisfied with Ray and his team.

pros:
- professional equipment
- professional plumbers, do not subcontract their work
- fast

cons:
- while the price was competitive enough I feel like they could've done it for much cheaper(like MUCH cheaper) cause they were doing it for both me and my neighbor at the same time and they've saved a lot on labor cause my pipe and my neighbors' pipe was at the same spot.

Joshua S.

I worked closely with Ray on replacing an 85ft sewer lateral pipe before I purchased my new home. Ray was an exceptional advisor that educated me through this total surprise that came up during our inspections. He was extremely responsive, flexible in timing and worked with us on our budget. At the end of the day his service and care outmatched all competition. He is well supported by Wendy and Rebecca behind the scenes who took care of us throughout our complicated contract process with the seller's agent and seller. I will definitely be using them again.

Troy F.

Fantastic communication and response time. Jorge Montes was my (I'm gonna use the word plumbing tech) very knowledgable and willing to offer his advice and experience to diagnose the problem. I was very impressed from the scheduling follow up to the on-time tech and professionalism. I will be recommending in the future.

Alana O.

I cannot say anything other than nice things about my experience.
I spoke with Iris at 7:01pm and told her my problem. At 7:08 I received a call from Christian (the plumber) who gave me a quote and an estimated time of arrival. He arrived on time, saw my problem, and fixed it.

I have been dealing with our home warranty company all day and another plumber who didn't fix the problem when they came. I have been annoyed and frustrated for hours BUT as soon as I spoke with the folks at this company, I felt heard and appreciated and like my house/bathroom/life is important. It was MUCH needed after a day of annoyance.

I cannot say enough nice things about this company. From beginning to end they were awesome. While I don't want another issue with my plumbing, if I did, this is who I would call.

Pouya S.

This company certainly cares about their customers. From the original phone call to the date the service was completed, they did an amazing job. Juan was very helpful and made sure everything was done right. He did an excellent job taking care of us and we will definitely be requesting him for any further needs. We had a very complicated project and he did an excellent job and made sure everything is working the way it should be.

S. B.

Working with General Plumbing & Rooter was an absolutely pleasure. I had a plumbing emergency caused by the work of another plumber/handyman. Jose at General Plumbing was able to come after hours, diagnose the problem, and fix my problem. Will definitely use this company again!

Chelsie L.

We were having a major plumbing emergency yesterday and I needed a plumber ASAP to snake our lines! I had never used General Plumbing before but I took a chance calling and luckily they were able to get someone out to me in an hour. Juan arrived and quickly got to work. He had such a great attitude and was super personable. He resolved our issues in no time. I will always call General from now on thanks to his awesome service.

Lucy O.

Update as of 9/24/19 - More great service. Sewage was backing up into my yard and someone was able to come out within mere hours of my call. I really appreciate the prompt and professional service 12/10 would recommend!

Gidget L.

I've used this company 3 times in the last year. Always prompt & on time, love that they send an email before arriving with a picture of who's coming. My plumber, Juan, was knowledgeable & a delightful young man! Thanks Juan for all your hard work!