Gene Johnson Plumbing & Heating

Tiffany O.

I've had several great experiences with Gene Johnson's over the years, but will never use them again after today. We've had a blocked kitchen drain line since Tuesday. Appointment window was 3-6pm on Friday. At 2:53 I receive a call saying that they don't think they can get a tech to my house before 5pm, and we will have to reschedule for Monday. Never mind that my window was 3-6. If they can't get someone here by 5, they won't come. No effort made to get me in over the weekend. So now I have the privilege of paying emergency prices to get another plumber out on Saturday. Canceling at 3pm on a Friday gave me ZERO chance of rescheduling another plumber during regular hours. I've been washing dishes in my bathtub all week waiting for this appointment. So unhelpful and unprofessional.

Phelps G.

I had a very simple job that needed only 20 minutes or less for the person with the correct tools. The shut off valve between the toilet and the wall was dripping and needed to be replaced.
They charged me $300 plus parts.
I am astonished, and will not work with this company again.
Yes, he was prompt and professional in every way. But that is a huge price gouge that I will not be able to forget.

Celeste G.

My radiant floor heating system pressure dropped, so I set up an appointment. Easy scheduling, clear confirmation process, and the technician, John, showed up on time and followed CDC COVID guidelines. Not only did he repressurize the system, but he taught me how to do so myself, and also how to flush it! Previously, Gene Johnson Plumbing overhauled my pump and rebuilt surrounding piping to a high standard of quality. Every time I've worked with them, they take pride in their work and do a good job.

Marilyn M.

Jose V.'s evaluation of our basement drain after substantially flooding from the heavy rain fall was appreciated. He spent time diagnosing the problem and explained the next steps we could pursue from a foundation company. Thank you for your dependable and honest service!

Moose M.

Amazingly respectful guy, found our leak quickly and initially a great price at $165.00, incl tax!
But we were getting played! We had called them early in the day or approx 10 AM. He arrived as agreed at 7pm. Then for a fix that required $10.53 in parts and 20 minutes of time, quoted the repair at $1238.05, and was chastised when asked why so expensive? It was after hours!
If i could attach photos, i would to substantiate my points.
I fixed this issue my self for $11.00 and some time. But it has to be noted, that I have the plumbing experience and the basic tools to complete this repair. I was just being lazy and didn't wish to crawl under my house.

Christine N.

Don't waste your time.
I have a thermastat that is not working. I called on Saturday to make an appointment for repair and was able to get a window for Monday repair. We were stood up on Monday and rebooked for today, Thursday. Again, the 3 hour window has passed, no tech has arrived and no courtesy call has been made. I just got a sob story on voicemail from one of their reps saying they ""got too busy"" - well, perhaps they should do a better job scheduling or inform their customers of being late or perhaps offer a discount for service. Again, don't waste your time. Terrible!

Sonja P.

No complaints at all! Cory and Matt were professional , informative, and very friendly. They were quick to assess and find the issue. The problem (pipe burst under the flooring) was fixed the same day, Cory came back the next morning to finish up the job (putting the floor back together). They wore their masks and even put up plastic around their work space to help keep the rest of my place safe and clean. I will definitely be calling them back for our plumbing needs.

Jk S.

Booked a week in advanced-called the day before to confirm since we were driving two hours to be at the house (selling dads house,) Left extra early so we could be there on time for the 10-12 window. Get a call at 11:30 saying they could not make it and we would have to reschedule. Again we kindly told them we drove two hours and time was of an essence with house closing and then Fred got an attitude with us! Totally unprofessional on every level. Should of headed all the other bad reviews.

Matt G.

I had Kyle out here to clear our drains out. He showed up quickly and got the job done right Very professional and friendly will recommend to others

Anne M.

Excellent service. I sent an email on a Sunday about my water heater and they called me back on Sunday evening, came promptly on Tuesday and had it fixed quickly. Aaron was friendly and nice, respectful and did a great job.