Gene Johnson Plumbing & Heating

Joyce W.

I have an existing water purifier installed under my sink in my apartment. I'm moving to another unit on the same property. I called Gene Johnson to get a price for removal and reinstall. They couldn't provide an estimate or even ball park range over the phone. Rather, they mentioned the technician would do an in home evaluation and provide the quote in person; Oh and be able to do the job then too.
I mentioned to text me upon arrival , due to my overprotective dog- he didn't do it.
Second, he looked very inexperienced and fumbled through his notebook looking for other systems he could install to show me..suggesting, I get a new one..
Mind you, mine is new, the original company was booked up and couldn't provide service when needed.
So, I called Gene Johnsons.
I asked how much it would be to remove and reinstall over in my other apartment..
He again looked confused and said I guess I could take $100. Off from our own product..he first said $1700. Then said oh, I mean $600.00..so, he again said I've never done this before..looking very very inept.
I couldn't get him out of my apartment faster..
I proceeded by calling Jonsons and mentioning how unprofessional it is to not let customers know a ballpark of what to expect prior to wasting my time and theirs. I called back Custom Pure and they made time to get service to me asap..
Half the cost as well; if you want a water purifier go to Custom Pure.

Steve M.

Called at 5 Thursday night about a sewer line plug. Their affiliate, Zoom, arrived at 8 am Friday morning and quickly dispatched the stoppage. They were gone by 8:45 am. Hard to beat that for service and efficiency. Price was up there but not unreasonable. There was the obligatory upsell, suggesting the $700 high pressure water rooter rather than the $275 snake. But the snake option worked just fine. I was very happy.

Lauren G.

Scheduled an inspection when my furnace died. Waited three days for their tech to come out, then got a call 2.5 hours into the service appointment window stating that they can't work on electric furnaces. Wish they would have told me that on Friday so I could have had another company come out sooner. Definitely avoid these guys unless you want to go without a furnace even longer than you need to!

Kenji A.

Leaking Sink/bad insinkerator. Exceptional service and timely. Couldn't ask for a better experience. Price might be ever so higher than other places, but professionalism, competence, and speed is well worth the extra few dollars. HIGHLY RECOMMEND!

Lifu L.

Should really check some of review here first.
As someone mentioned already, they charge you 2x the cost of others for work (or just for coming and doing nothing).
Our water heater is able to light on but the status light just won't blinking, the guys didn't do any other check and just said we have to replace the whole thing for $3500?? we decide not to do it but still have to pay them $400 for just coming and doing the thing I already did.
That guy also murmuring with bad altitude when we decide not to replacing water heater with them which is the worst experience I ever have.

Jason H.

I had a blocked toilet, due to what I suspected was too much toilet paper flushed down (kids + upset stomachs=much flushing)
I attempted to clear the blockage with chemical toilet unblocker and a 3ft toilet auger/snake.
I called Gene Johnson Plumbing & Heating (AKA Zoom Drain) and spoke to an operator. I provided details of the problem and explained than I have tried to unblock using my own auger and what is required is someone with a longer one to remove a blockage of paper.
I asked for an approximate cost. The operator informed me that my area (1 mile from their offices) has a $49.95 call out fee, however he would not be able to provide any costs. This is untrue as the services provided are listed in a fixed price menu (more on this later).
On arrival I went through the issue and again stated that I believe a longer auger that the 3ft one I owned would do the job.
This fell on deaf ears though when they pulled out their laminated menu and went straight to recommending that I should put a camera down there to see what the problem is. Cost of this? $595+tax.
I turned this down. I was then recommended they remove the toilet at a cost of $700+tax.
Frustrated at this point I told them all that is needed is an auger longer than the one I have.
The menu cost of an auger was $190 + tax. I agreed to this and signed authorisation.
They head off to their van to get their auger and come back with a home depot bucket and an auger not that dissimilar to my own $10, 3ft auger.
I did mention that I did not believe that auger would do the job as it was no longer than the one I had already used and I was very surprised that as a professional they did not have something longer/more substantial with them. Apparently there is one, but this is on a different van. Given I had already signed authorisation agreed to give it a go.
They spent about 2 minutes trying to removed the blockage with the auger. Unsurprisingly it did not work.
So, they got the menu out again.
This time they were recommending jetting out the pipes. There were several options ranging from $700-$1795 depending on whether I wanted certain chemical used to clean and clear the pipes. The house is a little over 12 months old. The pipes will not have any sort of build up .
Fed up with the constant upselling I told them I wasn't interested. Paid $209.19 (with tax) for their attempt using their auger.
I was asked if they could email the invoice to me along with a link to write a review. I agreed to both. I got the invoice but not the link to review (I suspect they knew it wouldn't be positive)
When they left I went straight to home deport, purchased a 25ft auger at a cost of $30. They were still parked outside by the time I returned and removed the blockage with it.
I feel these guys will gouge and upsell whilst taking advantage of what for some is an urgent situation. They are not transparent when it comes to costs when you call and ask; I suspect that once you've paid $49.95 call out and have a guy in the house ready to fix your problems it's harder for you to say no and easier for them to sell their service at exhorbitant prices.
Avoid at all costs.

Sharon F.

Excellent service. Really enjoyed Rodrick. Very patient (I like to learn how to fix things, and he was gracious enough to tell me what he was doing, and gave me some really great tips) Sharon F. Bothell, WA

Barbara S.

Gene Johnson Plumbing has a fast response time from the initial phone call to the arrival at your door. Excellent service, they follow through and are very reliable, honest and professional. I highly recommend Gene Johnson Plumbing.

Andy P.

They do good work, and are quick to arrive - but it will cost you an unbelievable amount of money. Fischer plumbing installed my dishwasher for a little over $500. I had a leaky sink and called these guys thinking the costs would be in the same range - nope, $900 (aka $450/hour). Afterwards the sink drained slowly and I assumed it was related to the install since my entire sink drain assembly was replaced. I should have looked into the problem myself (definitely kicking myself here) but just assumed that for $900 the whole sink drain was serviced. In retrospect, I now recall that the cost would have been $1300 if ""the drain was serviced"" which seemed silly to me at the time, given I was already paying $900 for an entirely new set-up. Anyway, fast forward, I call them to ask about the drain and am told that they will come out, no charge, to inspect. Turns out it was just a clog (again, my stupidity), but ""no charge"" means $50 to these guys since it wasn't technically related to the original install. I take responsibility for my stupidity, but really, c'mon.

Darryl C.

They're always prompt, concise and easy to work with. Their prices are fair and their service is excellent. They feel like more like a cool family we know than plumbers.

Ps. Gene jr is consistently chill and his siblings should remind him every standup.

Thanks for all you do guys.