GEM Plumbing and Heating

Ryan D.

I had the company come out to fix a leak in my tenants kitchen. Gem was on time and got the work done on a Saturday, which is tough to find in RI. They were higher priced, but not by much and their work comes with a one year warranty.

Iinda B.

My husband and I needed a company that was reliable. We called Gem plumbing. They came and gave a quote of $360. That didn't include the service fee of $59 which we had a coupon for. My husband agreed to their fee because he knew I was desperate to have a faucet installed. We had to call them back the next day because the faucet was leaking . Gem plumbing said it was the fault of the faucet it had something to do with the sodering on the inside. They reinstalled the old faucet and didn't charge us. We now bought a new faucet and called a local plumbing company. their fee is $150.00 which includes the service fee. Although Gem plumbing was very efficient they are extremely overpriced. Please check their pricing before they do any work. My husband and I strongly feel we were taken advantage of and were over charged

Lynne W.

They fixed our AC! Same day service :)

At 7:30 am I requested a same day appt by email/website. At 10:30 am, the HVAC service team to confirm and arrived at noon.

They were knowledgeable (got may air handler working again, replaced capacitor) and fast. Best thing is they also know NEST products (thermostat). We have 2 NESTs, and some companies are old school and intimidated by these new, beautiful, Wi-Fi controlled devices that connect with your mobile phone. Nice to meet a company that gets it!

Ant N.

If you actually need to have your plumbing fixed, I'd look elsewhere. A completely disorganized operation with absolutely no communication skills with their customers.
Was without toilet and shower for nearly 24 hours as they passed the blame to a vendor they use- a vendor not accredited by the better business bureau. After hours of waiting and numerous phone calls that provided no assistance, my landlord called roto rooter and they said they'd have someone there within an hour.
Long story short, do yourself a favor and call someone else, anyone else but gem plumbing.

Seth T.

Gem provides quality, all-around great service!!!!
While myself and others had negative experiences in the past with Gem, I recently had substantial work done on my home. I got quotes for 3 different jobs, the estimates were thorough and competitive. The workers arrived on time and completed the jobs earlier than even estimated.
One of the owners, Larry Gemma takes great pride in his business and personally made sure I was fully satisfied with everything they did. I am very impressed with this style of business management and it is no wonder to me why gem has been able to expand and do so well in this area. While they aren't going to give you the cheapest price to do the job, paying a little more was well worth it to be sure I was getting the most efficient parts and equipment. Also, they got the jobs done extremely quickly and done right the first time.
I hired Gem to install an entirely new central AC system, some new plumbing, electrical work in my living room, including recessed lighting, outlets, and mounting a 55"" TV above the fireplace with all wiring concealed in the wall. All of my concerns were quickly addressed and I never felt like I was being taken advance of as a customer.
I recommend Gem for your home/business repairs and improvements.

Sarah S.

Here's my summary - don't bother with this company, find a local plumber. This company is a pain to deal with and they are more expensive too!


Same as some other reviewers, I got hooked up with Gem through Home Depot to get my water heater replaced.

First of all, it is not same day service - I called on a Monday and they said the earliest they could come was on Thursday. Thursday morning rolled around and they called and said they couldn't come until Friday.

OK - so it's Friday - an electrician (sent by Gem) comes around 10am to check out the electrical components, he says everything is good to go for the plumber and they would call me about 1/2 hour before they came.

Cut to 3:30pm - still no word from Gem. I called them and they said they wouldn't be able to make it until Tuesday AND that I needed some sort of re-piping to be done.

Re-piping? Huh? That came out of left field. The customer service person was like ""didn't the plumber explain it to you?"" It was pretty hard for the plumber to explain that when they didn't come to my house or call me! I suppose the electrician could have made the assessment, but he didn't say anything about it. Oh and thanks for calling and telling me, Gem, glad I took the day off of work and sat around waiting!

It sounded pretty shady to me, so I called a local plumber and cancelled my service with Gem.

Update - I got my heater replaced by a local company for $300 less than Gem quoted. Local company also made no mention of a need for ""re-piping"".

Andrea C.

Paid Gem over $4,000 to install a hybrid 50 gallon water heater, mop sink and water line to fridge and this is what I got: water was shut off for weeks waiting for installation to be completed; plumbers left trash (dumped someone else's broken water heater in our garage, left out old water heater in our basement); had to call several times to get heater installation completed finished; water does not run out of mop sink faucets, when you flush toilets upstairs the waste comes into mop sink via it's drain, no permits were ever pulled and even though they have sent a new Gem plumber out to the check everything and he told us the entire installation was wrong and needed to be redone, they refuse to fix it. This charade has been going on for two months.

Buyer beware.

Wayne F.

We recently had a service call from Gem Plumbing and I found their call center and service staff to be very professional, friendly, and helpful. The service tech explained the problem, gave us the estimate and completed the job quickly.
I would use the company again when the need arises.

MaryLee B.

Total FAIL!

My garbage disposal died on the Wednesday before Thanksgiving. VERY hard to clean up the kitchen w/o disposal. I called on Friday and was given an appt for Monday. The best they could do is promise a call 30 minutes in advance. So I went to work and waited for a call. NO call until 4pm and that was to tell me that they had lots of emergency calls (go figure after a holiday weekend) and they wanted ti push me until the next day..not specific time..no appointment. Why should I except they would show up?? So I said no, I want them to come today and he said it would be late...like 8pm. I said fine. NO SHOW.

I called at 9pm and they said ""oh it looks like they called and you are rescheduled for tomorrow.. another ""we will get there when we get there appointment"" WTH?? No thanks!!

Diane T.

I waited over 24 hours for a service call, after taking a day out of work to wait for them to come. I could not be more dissatisfied with their service. Don't wait your time or money on this company.