Gary's Rooter & Plumbing Service

Jud G.

BEWARE!!! STRONGLY SUGGEST AVOIDING THIS BUSINESS!!!
These folks brought one of their service vans to us requesting we complete a tune-up using their supplied parts. We completed the requested tune-up and found the van still ran very poor. The vehicle also had a check engine light and needed further work to determine additional issues and make the vehicle run correctly, which they declined. They wrote us a check for the work they requested and picked up the vehicle. Shortly after that, they stopped payment on the check. Obviously from the reviews I have read and what they did to my small business, they think the world owes them a living. I wonder if someone asked them to do the repair they requested and it didn't fix the issue, would they not charge that customer??? UNPROFESSIONAL, USER BUSINESS, STAY AWAY!!!

Local E.

Very BAD experience in hiring them. I told the lady on the phone what was needed to be done, she quoted me a price, but when the plumber was done he tried to add on some ADDITIONAL HIDDEN & UNDISCLOSED CHARGES to my bill. They tried to rip me off, they could try to rip you off too.

Susan E.

After taking full payment, a year ago now, the work they got paid to do is still not finished. Today I was told they weren't coming back out to finish either! All my plumbing lines are laying on the ground under the house, they didn't secure them to the house like they are supposed to or insulate them like they said they'd do, my kitchen drain goes downhill then back uphill so there's no way for the waste water to drain properly and another line that was supposed to be changed out never got done. I recommend that you steer clear of this hockey outfit!

Brenda R.

When I originally called to set up the service call, the woman I spoke with gave me a range of 10 am - 12 pm, I explained that I had to work at noon and was assured that the repair person would be at my home at 10 am. After waiting 15 minutes I called, but the voicemail said ""memory full"" and I wasn't able to leave a message. After 35 minutes I called again and was told, without any apology, that they were stuck at a large job and they would not be at my home for some time. I explained that I had one problem that was emergent (a leaking kitchen faucet) that I needed fixed today and one less emergent (shower head) that I would need to talk to the repairman to describe what needed to be done. I let her know that if this required a second trip (if I was not able to describe it over the phone), I didn't want to pay a second service call. The woman I spoke with did not reply to that, but said that the repairman would call me when he was at our home. When the repairman called after noon, I was able to explain the issue sufficiently over the phone and thought all was well.

At approximately 4 pm, I called home and my elderly mother who lives with me told me that they put in a new faucet and were able to fix my shower head. When I found out that they didn't leave the old faucet, I called Gary's Rooter and Plumbing and spoke with the woman who answered the phone that the old faucet was under warranty and I would like to get it back. She informed me that they still had it and would ask the repairman to set it aside. I offered to pick it up and she said he would drop it off at my house. It took approximately 2 weeks before it was returned.

When I got home, I found a bill for $534.20 for an uncomplicated job that took about 2 hours, possibly including travel time for parts. We were charged for parts that weren't replaced or that I told the repairman I didn't need. They replaced the kitchen faucet that was less than a year old and did not leave warranty information on the new faucet. After taking a trip to Home Depot, I priced out the parts that they did use and found that the retail costs for those parts totaled less than $155 while Gary's charged $284.20 for those same parts.

Because I was too angry to talk with them rationally, I drafted a letter citing my concerns and called Gary's Rooter and Plumbing for the address. The phone was picked up by a man who identified himself as Gary. After giving me the address, Gary identified himself as the owner and asked who I was and if he could help me. I explained that I would be sending a letter outlining some concerns. I asked for his last name which he refused to give me, stating ""I go by Gary's Rooter and Plumbing"". I sent the letter sent via USPS certified mail which was returned to me after the max hold time expired.

Even if the faucet did need to be replaced, we were overcharged by a considerable amount. This is either very poor business practices or a blatant effort to take advantage of an elderly woman. I've filed a complaint with the Construction Contractors Board (I'd recommend checking with them before hiring any contractor, ph # 503-378-4621), but it is likely to not be accepted because they don't generally handle billing disputes. I've also filed a complaint with the Better Business Bureau.

I would highly recommend NOT using Gary's Rooter and Plumbing!

Jody M.

This was one of the most unprofessional businesses that I've ever worked with. They gave me a 2 hour window in the late morning for my appointment and when they weren't there after that time, I was told they were finishing another job. I completely understand that people get behind in their schedules but I then had to call three more times to find out when someone would be there and was given the run around each time. After sitting around waiting nearly all day I finally had to cancel the appointment so I could make it to another appointment on time.

Blue W.

No show on 3 hour window. No apology. Nice guys came and did good work after I called them later in the day, very polite and easy to deal with once they arrived. Unclogged the outside line and checked toilet for mystery leak.

Cliff L.

Had appointment with Gary to unplug drain. After waiting 3 hours, with no call from him, I called him at 6:00 pm. He said he had emergency at another house but said he could make it over to fix my drain after 6:00pm. I said ok. Then I called him back to make sure he wasn't going to charge me extra since it was after 6pm. He said yes! It would be time and a half! Even though he was 3 hrs. late, didn't call to say he would be late, and made me sit in my house waiting for 3 hrs. AND he didn't say anything about charging time and a half until I called back and asked!

Ken D.

I had called on 2/16/2015 to get service on a busted pipe in my bathroom, I scheduled an appointment a week later 02/23/2014. They gave me the option of having my appointment from 8 am - 12 pm or from 12 pm - 4 pm. I selected the 8 am appointment. On the appointment day at 9 am they were still not there so I gave them a call and they said they would be to at my home at 3 pm. The lady made it seem like I had accepted the 12 pm - 4 pm time frame until I made it clear that I had the correct time written down and had planned my day according to that appointment time. She finally admitted that they had an ""Emergency"" and wouldn't be done working on that non-scheduled appointment until 3 pm. When I asked for an explanation, the owner in the back screamed ""just find someone else to do it"" and I did just that. It is clear that they work on the basis of which job pays more, not on providing excellent customer experience. Kevin Cohen Pluming was the right solution and I would recommend calling them if your reading this. They are $5.00 more an hour but I will pay that extra for better service. When I called to cancel my original appointment the lady said, ""that's fine Ken"" and then hung up one me. I have never worked with a small business with so little respect for their customers and I won't.

Carole U.

We had a really good experience with this company. Our home warranty company got them set up to unplug our toilet and shower, and although the warranty guys kind of shafted us and wouldn't pay our claim, the guy Gary's sent out, named Travis, gave us some options to try to keep the price down. Travis and his helper were professional and friendly, and once we got everything straight, did the job in just a few minutes. Honorable mention to the phone lady at Gary's, named Mary. She was nice and professional, and I felt like our business was welcome, whether it was a contact job, or as it turned out, private pay. Would recommend Gary's, and definitely would call them again. Great customer service!

Donna C.

Unfortunately, I can not leave a very good review for this company. Their representative was very friendly and knowledgeable when he came out to give me a bid. I own a business and have 3 catch basins. We were told it would by 275.00 to jet our storm drain lines and then 150.00 per catch basin to clean, if that was needed. This was a Friday night so we discussed when the least intrusive time to come would be. Jeremy (the employee) said that they would come on Monday at Noon. Monday morning we had our 20+ employees move their vehicles from our parking lot. Monday came and went and no one showed up and no phone call was made. We called the company on Tuesday and were informed that Jeremy had called out sick so they couldn't make but they would come on Thursday at Noon. Our employees once again accommodated by moving their vehicles. No one showed up until after 2pm. They cleaned the catch basins without notifying me that they were doing so (we had just authorized the line jetting), I was fine with this because I am sure it needed to be done. Jeremy showed me some concrete that was found in the catch basin and again was very professional. At 3:30 I noticed that the crew was just waiting around and not really working, I went out to investigate and was told they were waiting for the parking lot traffic to clear and that the jetting process would take 20 minutes or so. I explained that traffic was going to increase drastically at 4pm and they should start work immediately to avoid the increase. They finished what they could and said they would come back the next day to finish the 3rd catch basin. I explained when our high traffic times again (this was gone over in the initial meeting. On Friday when they finished I was given an invoice for $1000.00!!!! I was expecting the invoice to be $725.00 (150.00 x 3 + 275.00) instead they charged the 150.00 x 3 and then I was billed for 4 jettings at 137.50 (this was not at all what was quoted). It took over 4 days of phone calls to the company (messages were left) and no return call was ever made. We are still trying to sort out the price difference.

I can not recommend this company.