Gary's Rooter & Plumbing Service

David B.

Grossly incompetent staff, no idea of quality of work b/c nobody ever came.

We needed a plumber when our pipes burst during a deep freeze on a Monday. All plumbers in town are crazy busy because of historic cold. I get that, fine. We call Gary's late on Monday, they schedule us for ""mid afternoon"" Tuesday. OK. My wife calls early Tuesday morning to confirm. Receptionist remembers talking to my wife Monday, but ""forgot to put us on schedule."" We're assured that we'll be on the schedule for later that day. I call periodically to alert them that we're leaving the house to eat (b/c all water shut off due to burst pipes), asking if they have any idea when to expect a visit. Nope, they can't give an estimate, could be any time; very soon or much later, the woman on the phone has no idea.

It was my wife's 50th birthday and we were essentially trapped in the house waiting for a plumber who never came. I finally called (again) around 5:30 pm and confirmed nobody coming that day and rescheduled for Wednesday. I should note that each time I called throughout the day, the woman on the phone had no idea who I was and required I re-explain the entirety of our situation.

Happily, shortly thereafter, my wife flagged down Tom, from Tom's plumbing (607-8879) who was working on a neighbor's house. He came over after finishing there, assessed the problem and scheduled for the next day for repair.

I called Gary's the next day to cancel. Again the woman on the phone required that I completely re-explain who I was and what house I was calling about. Tom came over and fixed the problem as promised, he also kept us informed throughout the day of his schedule. Note to Gary's, it can be done.

Finally, on Friday, the same woman from Gary's calls me back and asks if we still need a plumber!!!! This is 3 days after we were scheduled and 2 days after I cancelled! Had we stuck it out with Gary's, it is clear that we would have been strung along for 3 days before a plumber arrived, never knowing if a repair was imminent or not; in essence, we would have been stuck in a house with no water for 4 days waiting for a repair that wasn't coming.

I understand that this cold snap has caused a huge backlog of plumbing work. However, that does not excuse an incapacity to perform basic scheduling and properly inform customers of their place in line.The woman on the phone sounds young (it was always the same person) and is perhaps over-matched by the requirements of her job. The plumbers at Gary's may be great, but I'll never know because the support staff is completely incompetent.

Corrie W.

If you're tired of companies with good customer service, Gary's would be a good change. They scheduled me for a same-day repair, and gave me an hour-long window for the arrival of the plumber. I specifically asked to be notified of any delay, as I was preparing to go out of town, and needed to let a friend know when to expect me. The receptionist promised to have the guy call, and also told me about all the things that might happen to cause a delay (which didn't inspire confidence). However, I never got a phone call, and I never saw a plumber. I called the office number to inquire, and the phones had been turned over to voicemail before 4pm.

Nadine B.

If you think your toilet is full of poop, waite till you deal with these guys. They are bs scammers. DO NOT HIRE THEM

Susan W.

CCB license no. 174640 (plus has one other affiliated license number). RUN from this company.
I hired them to do a commercial sewer rehab on a 12-unit apartment building. The job took 5 weeks instead of 2. Workers showed up late, left early, or not at all. I found out after the job was completed that there was NEVER a journeyman plumber on site during the entire job (as the law requires); the entire job was done by apprentices. One of them told me privately, later, that inferior hookups were used to save the contractor money, even tho the parts used were commonly known to cause problems down the road. This was for a job in the low 5 figures, by the way. They upset my tenants so bad that I had to give 2 of them a free months rent AND I was contacted by a lawyer and threatened with a lawsuit for the actions of the plumbers.

Andrew F.

We did not conduct business with these guys in any way. I am the renter of a home through a landlord and we contacted him needing repair on our plumbing. I felt the need to go out of my way and write a review about them.

They were very thorough and complete with everything they did, our toilets were unable to be flushed and the downstairs shower was overflowing!! When they arrived in the morning they were there until about 3 PM and from that point on there weren't any issues. Thank you very much you guys.

The only negative I'd mention is their demeanor is not the friendliest but I can imagine plumbing isn't exactly the most fun to do, especially on a house full of college guys.

Jason J.

These guys were tremendous. They showed up a little late without letting me know ahead of time. Thus the 4 stars instead of 5. Once they were there, though, they did great work and saved us a bundle of money vs. a previous plumber, who had told us he'd need to dig up our meter at the street and replace a valve. Gary's looked at it and said, ""That's EWEB's job."" It didn't stop there, though. They called EWEB and had them out there in less than an hour.

All in all, I was very satisfied with their work. They even stopped back by to tweak a small detail.

I would say I was a bit put off by some comments by the plumber. He let my wife know all of his thoughts about gun control. Whether we agreed or not, it wasn't appropriate and made her uncomfortable. Not so much that we wouldn't have them back though. They did great work.

Angeli L.

If you like to pay 220 dollars ""just for showing up at the worksite"" choose Gary's!
One extremely cold Sunday morning I thought that my water heater finally had died. I called Gary's Rooter & Plumbing and the sent their crew over. Three hours later- just before they arrived I tested my water and it was hot again...I must have completely run out of hot water. I meant to call but there they were walking down the pathway to my unit. Before the guys even set foot into my home I told them that everything was fine and I didn't need their service. One of the guys said: ""Well, while we are here let's check things and make sure everything works."" I thought that he was just nice to an older lady but then charged me $210.00 dollars (Igot a $10.00 ""discount""). I called the owners and complained as I would not have let them ""check things over"" if they would have told me upfront what they would charge me for that. I was told that the crew ""did what they are supposed to do"" and confirmed that ""we charge $220.00 on Sundays - just for showing up at the work site"". I am sorry, but this is BAD BUSINESS! I would have gladly paid a fee for gas and travel time but to charge me $210.00 for showing up at the work site is outrageous and simply BAD BAD BUSINESS!!! NEVER AGAIN GARY""S RIPP-OFF LLC!!!

Miss M.

Swift and Exceptional work!!! If there was a space for 20*'s...I would click at least 18of them!!!! =}

gary w.

I was out of town and it was a Sunday when the pipe broke. Gary's said they could come out and tell me what went wrong and how to get it fixed. That sounded good but, it went south from there. Once their representative was on site, he couldn't tell me more than the renters had already reported. But that didn't stop him from hanging around for over an hour, at double time, talking with my tenants. Eventually he said he would have to dig up the yard to find the leaky pipe and it would cost $3,000!! I fired him and hired a reputable plumbing company that found and fixed the problem for less than $325. Yes, their ad says they work Sundays but he did no work and left me $400 poorer.

Jared S.

My one and only experience with this company was downright scary. The employee came to my door arguing on the phone with what I believe to be the office receptionist. After cussing her out on the phone, he hung up and said to me ""what a whore!"" and chuckled, thinking I'd find that abuse of his co-worker funny. I told him my house was shoeless (we have a toddler and a newborn crawling about), and asked him to take off his shoes or wear boot covers. He basically told me to be quiet if I want my drain fixed, because he had 100 other jobs to do today. The machine he brought in the house leaked a bunch of stinky unknown brownish fluid all over my house. When i asked him about what i thought to be dripping sewage from his tool on my carpet, he ignored me, finished his job, ran to his truck and handed me a bill. As he walked away I heard him say (loud enough for me to hear) ""lucky I even fixed your drain, you f**king dumb**s!"" No joke. I wouldnt trust these guys in my house ever again. I would have asked him to leave before even starting had I not been so desparate to get my drain fixed.