Gary's Plumbing & Heating

Ted F.

Didn't show up for the first appointment. Rescheduled, and when they came, they wouldn't even look at the problem, just tried to sell me a new hot water tank for an outrageous price--between $4,000 and $12,000. This to replace a hot water tank I put in a few years ago for $1.500.

Called their competition who came the same day and fixed the problem with parts they normally carry on the truck -- for $100. Needless to say Gary's are NOT on the list when I need a plumber.

Patricia B.

Gary's plumbing is always available to assist when we call. Great service with a friendly smile! Did additional services when on site as required. thank you!!

Robin D.

Had poor experience with this company. Looking for assistance with home plumbing repairs. Communication was unclear. As her daughter, I tried to discuss issue with management. His response was condescending, essentially blamed customer for not understanding their process. The work was done, but the 90 year old client has been very distressed by the encounter for over a week. Cannot recommend services, especially for senior clients.

MaryLynn D.

Had both kitchen sinks clogged and got technicians out the very next morning to service. Will and Owen for very quick and efficient and both very pleasant and polite. Appreciate the great service! ML Dawe

Kristin U.

We had a plumbing emergency at our business and would not have been able to stay open if not for Matt from Gary's Plumbing coming to our rescue on the same day. He did an amazing and thorough job on our old pipes and got the issue fixed. His communication with me was prompt, he kept kept me up to date on possible solutions, and gave me clear choices as to how I wanted to proceed. I told him he is now on our ""speed dial"" as our Go-To plumber.

Kylinn A.

I am happy to update on this matter. I received an unexpected call from the manager who was very kind and understanding on the phone and wanted to make it right. He came by exactly when he said he would and fixed the sink at no extra charge and said he could use this experience for training his people. He was very nice, and very understanding and therefore my experience has been obviously, much much better. Thank you very much.

Dave D.

Caught Gary's service manager in a big fat lie and,
instead of making it right,
he pitched all kinds of excuses and refused to commit any of them to writing.
Billing for work never done is fraud.
And making lame excuses if childish.
Maybe you'll have better luck.

Todd P.

Do not use Gary's Plumbing unless you are wanting to get ripped off.

I was out of town and there was a leak in an apartment we rent out (dishwasher/sink connection). Pretty simple. I made the mistake of telling them I was out of town.... More on that in a minute. The way they work is they charge $89 for a service visit. They waive that fee if you accept their pricing for the work. Sounds pretty good right?

They showed up at the apartment at 9:30-9:35, basically within the window they agreed to. They called and quoted me nearly $400 to fix the leak. I asked why it was so much. They didn't really have an answer and I was out of town and needed it fixed. I assumed it was far more involved than I initially thought.

Here's the thing - I was invoiced at 10:22 for nearly $400 dollars. This means Gary's Plumbing was doing active work for something like 40 minutes maximum. The parts they used were inexpensive. I asked 3 separate times for a breakdown of the bill. Parts, labor, etc. THEY REFUSED.

I have never had any business refuse to provide a pricing breakdown in a detailed invoice. They kept saying their pricing is not time and materials it involves a lot of factors. Ok - you have a unique pricing model. Great - What are those factors? They would not say. Seriously!! They will not tell you why your bill is whatever it is. They seem to extract whatever they can and refuse to provide an actual bill with detail.

Here's what I learned: The ""pricing factors"" used by Gary's Plumbing seem to be things like ability to pay, high level of need, active leak, inability to do it yourself (again - I was out of town), etc. This is scam pricing. I will never use Gary's Plumbing again that is for sure.

Todd T.

Won't give a price quote for a simple water heater replacement without charging $70 for some one to come out.

Clyde R.

Fast response than any other out there. Could of done the job myself but just got done with 3 days of loading and unloading trucks for a move. Very clean installation, service dude gives you 4 options to install new water heater. Thinking about what I just installed in my rental in July same natural gas hot water heater, the quote was $3300 for the new unit and connections including instant hot water and aspiration tank. I asked whats the difference if I can buy the unit for $1100 at home depot today and they said the professional install and testing, making it turn on and move it a bit to the left. Overall great people, and a quick install if your really in a jam but lots of labor fluff for an install most handymen could do.