GAP Plumbing

M B.

This is the second time that Gap Plumbing has saved me a $1,000 from being price gouged. If you are looking for an honest Plumber who is reliable and gets the job done then give Gap Plumbing your business. I will always call them first and foremost from now on.

Luke F.

For starters, I always conduct a large amount of research prior to selecting a product and/or a company to work with. Selecting a company to install my water softener was no different. I contacted GAP Plumbing based upon a large amount of positive reviews with the hopes that my experience would be similar. The price to install my water softener was fair and I am someone who does not prefer to work with the cheapest guy in town as you get what you pay for in life. I will gladly pay more for quality parts and quality installation. The day after the initial installation a coupler on the back of the water softener burst and a small section of my garage filled with water. Thankfully I happened to wake at 4am that day and could hear the sound of water gushing from the garage. After calling into the office they did come out later that day to fix the line. However, I was more than slightly annoyed by the individual I spoke with who informed me that normally they would charge for them to come out again to fix something like this. Are you kidding me right now? You just installed this product the day before and you have the nerve to inform me that you are doing me a favor by not charging me to come fix your shoddy work?

This install happened roughly 20 months ago.

I always had a leak from my water softener whenever it would run and it would leave water all over the floor in the garage the next morning. It was not until I consulted with another plumber who at first glance of the installation and setup bluntly asked me "Did you pay for this?" That was embarrassing. After about 10 minutes of work and him removing the drain line that was installed by GAP Plumbing I no longer have a leak whenever the drain line runs.

But wait...there's more! There is a small crack in the coupler that they installed that they obviously tried to cover over with some white mastic type of material that held up for the last 20 months, but is now leaking slowly all over the floor. I am now waiting on a plumber from a different company to come out and redo everything.

Perhaps water softener installations are not their forte at GAP Plumbing but I would strongly recommend pursuing a different company to work with your plumbing needs.

VR And M.

They're reply is not accurate. The toilet flushed fine on the first visit when they arrived. They never checked the clean out on the first visit. They spent about 10 minutes on this visit. I did not feel it was fixed. Next day there was water all over the floor again. They came back out and checked the clean out and it was full. They worked on it for about 30 minutes and gave up. I rented an auger and cleaned the line out myself.

You have the right person. The original call was for water coming out from the base of the toilet. Your guys augged it and said they thought it was fixed. They flushed the toilet when they got there and it flushed normally. I had water in the floor from the same toilet the next day. This toilet is the closest one to the clean out. As the water backed up, it came out at this toilet, because it was the closet point for the water to escape. Over time the water in the line would go down and allow for a couple flushes before backing up on the floor again. The main sewer stoppage was the problem all along, not the toilet. Now for the attempt to clean out the main line. Your guys said they couldn't do it with an auger and that I needed to have the line jetted. However, I went and rented an auger the following weekend and did it myself. The line is now clear. Your guys did not try very hard and said they had other calls to go to and left.

FB P.

Great experience! Good quality, honest and complete. You won't go wrong here. They were on time and communicated along the way.

Shelia S.

I hired GAP plumbing to do a whole house remodel. Just like on TV, we found an issue - cast iron pipes. GAP plumbing replaced all of our pipes including two sewer lines and mainline taps. The effort required considerable communication and organization with our contractor and the city inspectors. The GAP team kept me and my contractor informed of progress...all with a cheerful attitude. I double-checked their prices and found them to be fair. The prices were not the cheapest (red flag) but certainly not the most expensive. They did what they said they would do, when they promised to do it. What more can you ask for?

Faridah S.

Bad attitudes, bad services, dishonest pricing structure. Got a recommendation to call here from a home service company that charges nothing to come to your home and diagnose problems.

I called in the morning and dealt with a bit of an attitude to get the appointment made, but was desperate and assumed that since a reputable company recommended them the in-person service would be kinder.

Two plumbers came out to figure out why my bathtub wasn't running hot water - turned out the screw was loose in the handle. Three turns of a screwdriver and they turned around and handed me a bill for $169 dollars.

The technician then told me that if they'd just "diagnosed" the problem (i.e. told me to turn the screwdriver) then they wouldn't have had to charge for "fixing" the problem.

Pissed beyond measure, and will never be using this company again

Renee C.

Such a disappointment. Had 3 tasks for them to take care of and the techs that came out couldn't complete any of them. I explained on the phone everything needed and was assured that the techs coming out would be able to fix or at least give good suggestions on what it could be and that did not happen. I was duped, $165 may as well have been flushed down the toilet.

Randall P.

Justin came to our house this morning right on time. Him and his helper were friendly and professional and went right to work fixing our toilet. They charged us the service charge Teri told me about on the phone and $10 for the parts. I was very happy with the work and will use them again if or when I need a plumber. I would also recommend them to any friends needing a plumbing company.

Susan C.

I have thrown some very weird problems at them and they have fix them right the first time on time. They are always courteous, reasonable and professional. I would recommend them to any one looking for a great plumbing company!

Mindy D.

Contacted Gap to fix a toilet that wasn't flushing properly. The plumbers were here for about 10 mins, I was charged $169.10 ($165.00 for LABOR!) Unfortunately as time went on, we're back to the same problem. I contacted them again, to which they replied "because it was past the 30 day warranty (which I think is ridiculous), I would be charged yet again for parts/labor!" Incredibly disappointing, especially since we've used them for two separate issues. I will never recommend their services and I will gladly look elsewhere to fix the issue I have with my toilet.

UPDATE: I'm happy to say Ms. Terry contacted me stating Gap Plumbing wanted to resolve my issue. She further stated the matter with the warranty should've been addressed differently. I DO NOT like to write bad reviews! I just wish the matter would've been handled differently to avoid all of this. I truly appreciate her taking the time to reach out, but more importantly stating they would do their best to fix the problem.