G & M Plumbing

Deborah R.

Gus came out on 11/18 to take a look at a potentially large plumbing repair job due to a cracked pipe in the foundation. I'm working with my insurance company and needed a detailed quote from this plumbing company. Lucy emailed me a very general quote and I sent it to my insurance adjuster who replied that he needed the quote broken out--estimated labor, materials, etc. I replied back to Lucy requesting that. When I didn't hear back from her for a day, I phoned her and requested it. She said she doesn't check her email. o.O But she assured me she have the detailed quote to me that day. When I didn't get it, I called again the next day and spoke to another woman. She spoke to Lucy while I was on hold and then told me Lucy said she'd have to quote to me by the end of the day. The following day when I still hadn't received it, I contacted another plumber. They came out the very next day, gave me the detailed quote, and then proceeded with the repair. That same day I had running water again for the first time in 8 days. While Gus and Lucy were quite personable, their communication was terrible. I wish I hadn't wasted that many days with them.

Rob F.

G&M provided a prompt, incredibly courteous, quality repair. Further, their price was amazingly competitive even when I would have considered myself bent over a barrel --- finding a near emergency repair required. I will never use a different plumbing service and can't give them a strong enough recommendation to express my praise for their work.

Honest, straightforward craftsmen do exist, they are at G&M.

Mitch M.

I'm a property Manager and called to set up an appointment for a house I manage at 9 AM Monday morning. The call taker told me they would contact my tenant and get the repair done. Well, this morning, Wednesday, I asked my Tenant if the repair had been completed and he reported that no one had contacted him, period. I called G&M and the call taker couldn't have been nicer, as they denied responsibility since they didn't work on Monday. I can't afford to let outside companies ruin my reputation to my clients, so I canceled my service request, and asked G&M just to continue to ignore my customer as I would find another plumber. Did you know there are lots of other plumbers that work in Pflugerville?

Diane S.

Needed cast iron wastewater pipe replaced under exposed aggregate patio. G & M did an excellent job. $900 less and less destruction than another estimate. Very pleased with work done. Gus is good at what he does and his employees are respectful and happy.

Jim B.

These guys were lifesavers! We had a renthouse built in `61 and sank ALL of our savings into a refurbishment, including new HVAC, floor, roof, paint in/out, fence, landscape, remodeled bathrooms, electric, water heater, textured ceiling, covered patio and recessed lighting. Had a terrific offer from the first person visitor, but they wanted a complete plumbing drain test. And it failed miserably, even though there was never a drain issue and we were tapped out. The house was built on a slab. The first few plumbers guys we called wanted to jackhammer thru the new flooring. The foundation guys wanted to tunnel thru the underside. All quotes were over $24k. We were crushed. We got a referral on G&M and all was good. Lucy was friendly and helpful, the Gustavo and the guys were there the next day and gave a quote of $17k for the tunneling option. Not only that: they would wait until after the closing to get paid. So awesome! The job took a week to do, and they arranged all permits and inspections, tunneled from one end of the house to the other, sent photos of the progress and spread the excess diggings over the low areas of the yard. The house reinspection passed with flying colors, the house sold for the higher price, and G&M was paid at closing. Highly recommended. They will do my next house recon without question... " )

Amy S.

I have to say I've never written a review but I own a company and I know how important a good review is today... I was so impressed and satisfied with G&M's services and rates that I have been referring them to everyone.
I was in the process of selling my home and I have an old house. The buyers decided to do a hydro static test to see the condition of the pipes and my home failed. I had to have all my pipes replaced and they had to excavate under my home to do the work. After getting a few estimates and reading reviews I decided to use G&M. We had to have the work done in about 3 1/2 weeks and not only were they able to do the work for me, they got it done ahead of schedule. They also left everything back in place looking ready to sell.
I really can't say enough about how much I appreciated their professionalism and great customer service! Thanks G & M!

B C.

It's too bad that companies like this tarnish there otherwise mostly good reviews by something so simple as not recording an appointment on a calendar.

I spoke to a lady at their number, 512-990-0505, at exactly 4:33 pm on Friday, May 29, 2015 (thanks easy iPhone call log). I asked about scheduling an estimate for the installation of plumbing needed for a water softener install. She told me that they were all backed up due to the recent flooding, but that someone could come out the following Friday (today) between 8 and 9 am. I said that sounded good and to make the appointment. All good so far...

I took off work this morning (no easy thing to do for me) to be at home waiting for the plumber. Nobody showed and nobody called. When I called to ask what the deal was, she (I think the same lady I'd originally made the appointment with) checked the schedule and I was told that I wasn't on the schedule but that someone could come out on Monday instead. No thanks. The lady was apologetic, but that does nothing for my time (and pay) that was wasted. If they can't record a simple calendar entry, I can't imagine what the plumbing work would be like. Too bad...

Felipe G.

Outstanding master plumbing service. They provide phenomenal services for complex projects. I have used this company for many large projects that required tunneling under homes and large slabs. They are truly masters of this trade. They never cut corners and complete all projects with third party inspections. You can get it cheaper but you can't get it better.

Little Miss Pretty Penny S.

Need a plumber? Big job? Little job? Do yourself a favor. Call G&M Plumbing and literally, all your worries will go down the drain.

I learned this the hard way. The plumbing job I needed was as big as it gets: an entire new sewer line: Two words: Orangeburg pipe. If your house was built in the 50s, then the odds are good this is the type of sewer pipes you have too, and the bad news is that clock is ticking on its useful life. Mine made it to 65 years which is about the average. After receiving three bids, I hired a big company for the job thinking that it would give me the best service and warranty. But for whatever reason they were unable to perform and after a month of excuses, I fired them before they even started. I had used Gustavo before for a couple of minor plumbing problems and I was impressed by his work ethic and honesty: he could have easily charged me more on one particular call because I added a second request onto the original one, but because the entire service call was less than an hour he only charged me for the hour, and not even for the supplies needed to complete the second task!

So why wasn't this gem my go-to plumber from the get go? This is a question that haunts me still: For some strange reason I thought that because G&M plumbing is a smaller family-owned company that a job as big as a sewer line replacement would be too big for him. Boy was I wrong. All three of the big companies who gave me bids told me the job would take five days. But Gustavo and his crew had the trench dug and pipe ready for the City inspector in less than eight hours. Yes, you read that right, Gustavo, the plumber himself, was at my house showing off his impressive shovel skills. When Fermin knocked on the door at 8:30 a.m. asking for an electrical outlet for the mighty chipper, I was stunned to see that Gustavo and crew had already hand dug a trench 47 feet long (from my home's clean out to the City clean out.) and 18 inches deep. I went outside to check out the progress and Gussy leaned on the shovel and smiled a beautiful Cool Hand Luke grin at me and said they would be done that day: This is a man who enjoys hard, physical labor. (Gym rats beware: this guy could take any of you on any day.) And true to his word, when I got home from work, the pipe was laid and I only had to wait for the City Inspector (who finished at 10:00 a.m. the following morning. The big companies had all told me I needed to take an entire day off of work to wait for the inspector, but somehow Gustavo was able to give me a four hour time frame and I only missed half a day at the office.) When I got home on that second day of G&M's work, the crew had beautifully back-filled the trench and I could flush my toilet with abandon, do all the laundry and everybody got a bath ... and not in the backyard.

Plumbing: it is a beautiful thing.

Gustavo and his efficient team made this job seem so easy. This is a guy that doesn't goof off or fool around. Are we gonna dig a trench and get this sewer line working or not? With someone like Gustavo there was never a question: get out of his way, you excuse makers and lollygaggers. Gustavo's the one knee deep in the literal doodoo while the other guys were poo-pooing excuses!

Isidora T.

We recently bid for a house and our offer was accepted, and our inspector recommended we do a static test due to the age of the home. With the option period only two days away, G&M were the only ones available. They sent Eric the next day and he was very professional and nice. I even received a call at 7 a.m. letting me know he was on his way. G&M also has the best rate in town, I HIGHLY recommend them!