G & M Plumbing

Austin L.

G & M Plumbing are our go-to plumbers for jobs big and small. They repaired the entire waterline from our house to the curb (huge job), fixed a faucet leak and looked into some other clogs.
They are very fair in their pricing, are always reliable and always explain exactly what they're doing.
It's important that businesses appreciate their customer-base, and Gus and his crew really do.

Jamie O.

We are so happy to have found such an incredible plumber in Austin. I had an emergency plumbing incident that required me to shut off the water to my house and every plumber I called had no availability to come fix it that day. I saw folks from G&M outside of my neighbor's house and went up to them as a last resort. Gus (the owner) was a complete life saver and dropped everything to came to my house on the spot to fix the issue! Gus is amazing and I can't recommend him enough!

Michael M.

G&M did a full replacement of our old cast iron sewage pipes under our slab foundation. I'd definitely hire them again.

They are a family owned company and went above and beyond helping us get our nasty old pipes replaced. They were always available to respond to calls, answer questions, and made me feel like a valued customer. Their bid was also less expensive than several others I got for this job.

If you are thinking about getting your cast iron pipes replaced under your house, I'd look no further than these guys. They'll do right by you and bust their asses until the job is done. Your money will be well spent with them.

Erin M.

As a previous loyal customer of G&M who has given them 5-star ratings not once by TWICE in the last 7 years, I've been unfortunately disappointed in their recent service. We suffered upstairs pipe damage as a result of the February 2021 Winter storm and like most of Central Texas, immediately called G&M to come out for repairs. We understood this would be a very busy time for all plumbers - and we waited our turn to be seen by G&M Pluming on Feb 24th. Eric came out to assess the damage to our upstairs bathroom (cracked cast iron pipe). This involved cutting several holes in the drywall to visualize the pipes - no problem. We figured we'd get an estimate within the following days and likely a wait to get on the schedule within a few weeks. It took many follow up calls and reminders, but eventually on March 8, 2021, we got an initial estimate. It didn't cover all the repairs we had discussed (such as replacing the whole cast iron line rather than patching one portion), so I immediately emailed G&M to try to clarify the estimate. After a follow up email and several phone calls in the following weeks, Sonny (who answers the phones) kindly apologized to me, but also shared that due to the sheer volume of customers after the storm, the team wasn't 100% sure they remembered my damage/repair needs accurately. Ok. No problem. I'm a loyal G&M customer and have worked with their family for years - so I'm completely sympathetic to this unusual situation. Again, weeks go by and I continually remind the team to find a time when Eric can come back out to re-assess the damage again (via the holes that are already there from the last time). This required several follow up calls and unfortunately an enormous amount of polite nagging on my part ("Hi there, its me again. Just checking to see when someone might be available to come back around..."). Eventually, May 6th, Eric returned to our home to re-reminded himself what the repair would entail. He was kind and apologetic about the delay and the lack of communication about getting on the repair schedule. He told me that he and Sonny would communicate immediately (as in, THAT DAY) about an updated estimate (two guys, 4 - 6 hours, PVC needed etc) and getting me on the schedule, sharing that they were running about 2 weeks out. No problem. I agree with all those things. One week passed. I emailed G&M to follow up (including lots of details about what Eric said was needed to schedule the repair) and left a voicemail to check in on scheduling. It is now May 18, 2021 (3 months following the Feb storm) and I'm no closer to getting back use of our upstairs bathroom. I still don't have an estimate OR a scheduled time to be seen. :(

I finally threw up my hands and called Capital City Plumbing and Drain, who responded by sending out two technicians *the following day* to assess the damage and have scheduled my repair immediately (as in, less than one week). I'm not sure where the breakdown in G&M's system is - but I gave them 3 months and a lot of grace and patience to meet my needs. I love supporting small, family owned businesses like G&M, but the customer service experience this time was just not acceptable. I'm so bummed because we have recommended them to others on countless occasions! Hopefully my experience is a fluke but my experience as a long-time customer is disappointment.

Paul G.

This would've been a positive review since they are friendly, but unfortunately they are not affordable. Their rate is $175 per hour, which is at the highest end that plumbers charge nationally. Based on what I see on Yelp, they used to be reasonable with cost but more recent reviews shows that isn't the case anymore.

If you need any permits, be aware that something that cost them $50 was passed on to me as $200, and they weren't willing to give a lower rate. The plumber also originally mentioned a payment plan of some sort when I expressed concern about money, but that doesn't seem to be actually the case when I got the bill. I'm lucky it was a relatively small job to just do a gas pressure test, but the $625 total was after I've already been hit by so many other expenses after the freeze.

Texas Gas also noted that the 8 PSI of pressure they used for a test was a lot more air pressure than required for a safety inspection. If they had used the required pressure, Texas Gas serviceman said that a small pressure leak wouldn't have occurred, which would've saved the effort they put in locating a leak that was never there since I've owned the house. It seems other plumbers may do this too, so you can try asking your plumber if they could just use the pressure actually required by the City of Austin.

Tori K.

I had significant repairs (replacing the cast iron drains all through my house) and these guys did a fantastic job. They were prompt, efficient and very reasonable priced. They hit some additional, unexpected work and did not charge me more. Their approach was simpler than others, saving a lot of time, money and inconvenience. I am so pleased and grateful to have found G&M - based on two recommendations from friends.

Barbara P.

G and M plumbing is a family-owned plumbing business for in and around Austin, TX area. Recently, I hired them to fix an immediate problem of a leak at my personal turnoff control near the curb. I live in an 82-year-old house. I have found that it takes special people to work on old houses. I realized right away that Gus, the patriarch of the family, knew what he was doing and that he understood old houses. He did a quick fix to stop the leak until we could schedule to replumb my whole house. He provided a fair bid and they started work the Monday after a holiday.
Gus personally came out with another worker and started digging the main trench. A Big plus is that they dug under my stone front porch and they didn't have to remove any of the stones! All of the workers worked hard, efficiently and fast. My home is small, and the job was completed in a day and half. They never leave their customers without service overnight.
Customer Service is excellent. Gus's son, Sonny, schedules the jobs, and his wife Lucy went above and aboard expectations by coming out to my house on the second day to make sure all my concerns were addressed. She was very helpful because all the workers (on the second day) only spoke Spanish. Lucy translated for me. My only minor concern was that the workers did not pay close attention to detail like completely filling the trench and leveling the ground. One worker helped me put steppingstones and things back in order. Also, workers could have taken more care in cleaning their areas. Overall, the extra efforts like replacing hoses on my washing machine and sending Lucy out to my house makes this company a 5-star company.

Romy G.

G&M Plumbing (Joe Derusha) pulled a permit for a home I now own when a prior owner had a renovation done. We discovered that the permits from the remodel were left open, and when we sorted it out with the city of Austin's permit office, we were told by the city employee who managed this specific permit, "The plumber on this job quit."

Fast forward another year or so, and a pipe falls off under the slab of our home, causing a leak, and, as it turns out, because it was never properly fastened to the tub. After a day of excavating the problem area, our current plumber tells us the pipes under the bathroom need to be completely redone, because they are not to code - lots of 90º angles, pipes sloping in the wrong direction, etc. Our plumber was really curious about who the hell did such a crappy job on these pipes the last time. I looked it up for him, and, according to the permit on file with the city of Austin, it was these people.

Our current plumber maintains that if Joe Derusha took out the permit, it was on him to make sure appropriate work was done on this home, and to not walk away from work that he initiated.

Kyle L.

G&M plumbing was really great to work with. We recently went through a hot water heater replacement process, and the whole team at G&M was nothing short of amazing. Extremely helpful, timely, ensured the work was done to our standards and the state inspector's standards, and made the overall process seamless. We would use them again any time, and highly recommend!

Miss V.

G & M plumbing has been a great new discovery for me. They have excellent customer service and fixed all of my plumbing issues from a cracked drain line, to hydrostatic tests, and patching in the concrete. Their customer service is outstanding and I will continue to use them as my go to plumbing service. I would highly recommend them to anyone looking for quality work.