Fuse Service

Sunil P.

Fantastic experience. I recently got Daikin Heat Pump installed and it was an amazing experience to work with Fuse Service.
First, We met with Konstantin who gave the estimate and explained the pros & cons of all the systems (AC/Heat pumps, different brands available).
The technicians - Alex, Nick, and Andrei - were courteous, punctual, knowledgeable, and hard-working. They went above and beyond to complete the work on time and with exceptional quality.
I HIGHLY recommend Fuse service.

Matthew O.

We contracted with Fuse to install a mini split unit in our house.

We first had a visit from their technician Roby, who assessed what we wanted to have in the installation, and the logistics for installing it. He was extremely helpful, mapping what we wanted to the robust options and product line that Fuse carried. He gave a rough quote before he left, and then sent the final exact quote within hours. The price was very reasonable.

The installation was set for about 11 days out, but Fuse pulled it in and did it 8 days later after checking with us.

The installers arrived promptly at 9 AM, and took the entire day working on routing a new electrical feed to the compressor, and installing and connecting the interior heat exchanger.

David, the chief installer, was methodical and rigorous. I've done a lot of construction myself over my 73 years, and I especially noted how he would review and examine all his and his assistant's work after doing it. Now this is a fairly complicated matter - construction, electrical, A/C plumbing. He was a master of all the aspects. He made certain everything was done absolutely best.

Thanks to David and Fuse HVAC.

Zelalem A.

I worked with Sergiu from Fuse to repair my HVAC. There were multiple issues with the unit, including wrong wiring and components. He was able to effectively fix it in a short time. What I also appreciated was the responsiveness, the professionalism, and the willingness to fully explain what was going on. Highly recommend Fuse and Sergiu for any HVAC needs!

Sandy S.

A great experience with this company. They were recommended to us, and I'll be sure to recommend them to anyone who needs a new HVAC system. The sales person, Konstantin, was knowledgeable and sincere without being pushy. Scheduling was perfect and they communicated well. Installation was great with two efficient and knowledgeable technicians (Andy M. was one, but not sure of the name of the other person).
And the price was very competitive.

Ben M.

Cant speak on the quality because they never showed up. Agreed to service they provided me a date, a few hours before the scheduled work they said the product didn't come in. They gave me a date and I said lets pushed it out a bit further to make sure the product came in. Less than 24 hours before the installation I was told they would be an hour late, I agreed to it because I took the day off. Installation time comes and there was no communication and no tech. I waited 1hr and 30 minutes thinking maybe he got delayed, it happens but got no information. I reach out to them and provide my info. A few minutes later I get a text saying the tech hurt his back and they would have to reschedule it again for next week. I've already been rescheduled twice already and took 2 days off.

I get it things happened, but when dealing with a company I expect some type of professionalism which I did not get. The text made it sound like he couldn't come in today because he hurt his back. This means they knew before my scheduled appointment and said nothing. The other possibility it happened before my appointment but I waited 1hr and 30 minutes and did not get notified of what happened until I reached out.

I will say getting a quote and talking to an electrician was pretty easy. Getting the work done was a different story.

William H.

Samuel and crew came in the morning and replaced our furnace and central air by 4pm. They were extremely efficient and professional. They kept their workspace in our hallway pristine. When they left, you couldn't tell they were ever there, except the new furnace and a/c. Wonderful work at a very competitive price. Thanks, Samuel and crew!

Karla A.

Very happy with service from Fuse, and particularly its representative, Chirrill, after some poor experiences with another local heating company.

We replaced our gas furnace with a heat pump system for heating and cooling in 2020. Installation was done by a company that has since changed names/owners, and now has a poorer reputation. As soon as winter of 2023, the system was not heating properly. Hired a local company (Heating in the name) to service, and problem was traced to a frost sensor that was in short supply and could not be replaced for many months. Upon its replacement, however, the system still did not heat much - air coming out the vents was lukewarm at best. Sent out a very junior rep on two occasions, both times concluding no problem could be identified. Asked for experienced rep and final verdict was no problem - that the tepid warming come from our vents was the most heating that could be expected from a heat pump. Come summer, it was obvious the system was also not cooling - at all - despite working wonderfully in previous summers.

Here we hired Fuse!

Fuse rep Chirrill came out. Professional, personable, and a clear communicator, he quickly diagnosed that the frost sensor and the associated board were both faulty. He got the cooling working temporarily, getting us through another week of high temperatures. On the next visit, once equipment obtained, he replaced the faulty components, and cooling has been working great ever since. Confident that our heating in the winter will be better as well! Very happy with quality of service, professionalism, efficiency, and found the prices reasonable.

Garrison W.

Fuse HVAC is outstanding. Right at the start, Logan went above and beyond with helping with availability options for assigning a tech for our HVAC repair. Once booked he even managed to pull the repair to be a whole day earlier than originally scheduled! Our assigned tech, Zaur, was punctual, professional, friendly, meticulous, and a true expert in his field. He was able to diagnose the issue, suggest the fix, already had the parts, and got us up and running again ahead of the next heat wave. Can truly trust Fuse HVAC for your repair needs!!!

Charles ..

Our gas tank water heater leaked and had to be replaced. We found some plumbers who would replace the same type water heater within a couple of hours.
However, I wanted to go electric and/or tankless with latest technology and wifi capabilities. I reached out to Fuse for electric water heaters and wanted to see if my 100 amp home (with no spare breaker slot) would support anything.
Konstantine from Fuse showed up same day for a free consult and convinced me to go for Heat Pump Water heater, which is electric and uses heat pump technology. He even did a rough load calc and said our home would pass the city inspection and they'd take care of all the city formalities.
These water heaters are super expensive ($3k+ for just the equipment), however there are a good chunk of rebates and tax benefits going on, dropping the effective price (including install) to below the gas water heaters. I was concerned about rebates, but Konstantine was confident and said there is no doubt about getting it approved and pointed me to all the online rebate resources to confirm.
I took the chances, got a the latest equipment installed, is wifi capable and Fuse Team also worked on getting the inspection approved by the city.

Stephanie H.

To put this review into perspective, I live in a condo building from the 1960s. In early January of this year, my gas furnace broke. The furnace was museum fodder: it was probably as old as the building itself, covered in asbestos, twelve inches wide, and stuck in a closet not much wider than that.

I run very cold, so this was an awful experience. But you know what was even more awful? Trying to find an HVAC contractor who could help me. Most of them said my furnace was completely dead, no modern furnace could fit in the existing closet, and the closet couldn't be expanded since it contains a flue that spans the entire height of the building.
- The first contractor told me I would never have heat again and my entire building was doomed. When I asked about a heat pump, he said it was ""impossible""
- The second brought up the idea of a mini-split heat pump, but never followed up
- The third said a mini-split would be too challenging and I should just get a wall furnace
- The fourth also said a mini-split would be too challenging. This contractor was at least willing to look into a very tiny gas furnace from Canada that I found online (the Dettson Chinook Compact). However, he said his company wouldn't be able to source this furnace for me

At this point, I was seriously about to give up. Then I found Fuse Service. From the start, they were prompt and professional.
- Frank, the estimator, said his team could source and install the Dettson Chinook Compact for me, but it would require new PVC pipes. Due to the amount of work involved in replacing the existing ductwork with PVC pipes, he recommended I opt for a heat pump instead, since it would be a better solution for both heating and cooling.
- Slava and Teodor, the project managers, figured out a design for a ductless mini-split system that involved placing the condenser on the rooftop, connecting the condenser to the mini-split units through the crawlspace, and then draining the condensation under my bathroom sink. They were *incredibly* thorough -- they calculated the electrical load based on my existing appliances and submitted paperwork to both my HOA and the City of San Mateo. I was pleasantly surprised by how fast they got the permit as well.
- The installation went remarkably smoothly. I was nervous since this was my first home improvement project ever, but all the Fuse technicians were incredible. Bolt and Paul, the HVAC experts, installed the entire mini-split heat pump in just three days, which is much less time than I expected for such a difficult project. Anatolii and Vlad, the electricians, installed a brand new and improved electrical panel on day 2. They all demonstrated amazing craftsmanship and attention to detail. In addition, they were also very considerate -- they laid down drop cloths to protect my floors, wore shoe covers, and cleaned up at the end of each day.
- The Fuse team in general sent me helpful text messages and emails to confirm my appointments. Their text messages about the technicians were fun: they had photos and blurbs about what the technicians like to do outside of work.
- After the installation, they also sent me a cute report about my new system, complete with pictures!

My new mini-split heat pump fills me with joy. Words cannot describe how wonderful it feels to have such a beautiful system in my home after months of being cold and hearing nothing but bad news from other HVAC companies. Thank you, Fuse Service!!!