Fuse Service

Mimi L.

Jay was fantastic! He quickly diagnosed our bad capacitor, replaced it with professional efficiency and a friendly attitude. Summer heat? No problem now. Highly recommend!

Hoei L.

Submitted quote request for replacing a GFCI outlet and checking the breaker box. Fast response time, reasonable quote. Good communication throughout the process. Arrived on time, did a few checks, and determined that the outlet did not need to be replaced. Can recommend.

Yen-chia C.

Good communication with Fuse. Dmitro is a reliable electrician who consulted and installed my project. He did a great job to provide the solution to fulfill my need and install them perfectly. During the quote and installation, Dmitro also answered all my questions with details. I will want to work with them for the future project.

Justin F.

Fuse was a lifesaver for our heat pump issue that left two other people stumped! Our Lennox heat pump stopped working in the coldest few weeks of the year, and while one other HVAC technician was unable to source the suspected faulty parts, another one straight up refused to even take a look, saying that the whole heat pump should be changed out rather than trying to diagnose our ""complicated issue"". Thankfully, Chirill from Fuse was able to professionally pinpoint the issue to a faulty TXV and openly walked me through his diagnosis, which was thorough and accurate based on my own knowledge of HVAC systems. It did take him an extra three days to source the parts, but when he came back with Kostas to replace and install the parts, I was pleasantly surprised at how quickly and efficiently the two of them got the repairs done and tested thoroughly. Hats off to Fuse for the relatively quick turnaround both for scheduling the appointments as well as sourcing the part that no one else was able to, and shout out to Chirill and Kostas for being so courteous, knowledgeable, and most importantly down to earth. Highly recommend Fuse from the start for any HVAC repair needs!

Karen S.

Fuse did such an amazing job on our HVAC system. First of all the sales person, Frank Parsons, was fantastic. Frank is straight forward, easy to work with and also has a great sense of humor. He assessed our job, gave us some great suggestions, and followed through on everything as promised. Great work!
We had a big project with multiple HVAC units, both ducted and non-ducted. Supervisor Nikita was so super helpful in brainstorming the technical side of things, helping us figure out the very best HVAC configuration for our remodel and overseeing our overall project. Since we had walls open, we were able to cleverly hide equipment and we couldn't have done it without Nikita's technical expertise and patience.
Our install team Andy, Vlad and Seth did an expert job installing our complex Mitsubishi system, which included 3 hidden SVZ units with ducting through the walls as well as ducting over the roof. Andy and his crew worked tirelessly to make it all just right and then once everything was installed, Andy walked us through the details of each unit. He also showed us the Kumo cloud app which allows you to use your phone to control the units (in addition to the thermostat).
One other thing I'd like to mention is that FUSE communicated every step of the way. The office staff was friendly and helpful and would call to schedule and then we would receive follow up texts to confirm. When the technicians were on their way we would get a text with an ETA so there was never the waiting around and wondering if they were going to show.
They were always on time and ready to work. Every aspect of our experience was 5 star and I can't recommend FUSE HVAC highly enough!!

Mikhail G.

Update: I heard from Fuse after posting the review. They apologized for missing the service request and refunded me the money I spent to fix the problem.

I contacted them about replacing an aging water heater. Their estimator, Konstantin, did an excellent job explaining all options and selecting the most appropriate water heater model for me. Their office was easy to work with to schedule and reschedule installation. Their installer did an OK job, but the heater was tilted a little towards the wall. I did not notice it until the inspector pointed it out. I contacted Fuse about fixing the issue, they replied immediately (auto-reply), then followed up a few days later saying they're scheduling the work. Then nothing for a month; I contacted them again, got the auto-reply and never heard back. I gave up and paid another plumber to fix the problem.

Ethan N.

Shop around. Fuse was the highest estimate by multiple thousands and they kept offering us subpar AC units.

Katherine B.

I needed to upgrade my electric panel to continue my electrification of my house in Menlo Park. My neighbor had horrible reviews of another company and eventually called FUSE. She was extremely satisfied with their service and transparency, so I did not get any other quotes, I was very happy with Ron A who was my electrician. It took two sessions because PG&E never showed up for the first one to turn off the power but it went well the second time and he passed inspection with no problems. He's a very hard worker and the whole outside panel where it was placed is neat and organized. He kept me informed of each step.

Alexey S.

The best HVAC service I've received so far. Kostas (service team lead) was able to diagnose and immediately fix the long-standing issue with the water collecting in the inducer motor. Two other HVAC companies (and several specialists) failed to do that previously, so I've had this issue for years. Kostas also brought up the furnace setup up to code, and re-calibrated it to avoid periodic shutdowns due to overheating. And he had done all of the above in only two hours, for an affordable price.

Highly recommend.

Abe M.

We just had our old gas furnace replaced with a new HVAC Heat Pump by FUSE Service. Installers Gary and Dean were very professional, efficient and friendly. It was a big job because they first had to install new duct work.

We are now enjoying the comfort that the new heat pump system provides. FUSE is definitely a company we recommend!