Furuta Plumbing

V. J.

Technician came to check the clogged toilet and quoted me $1800.00 to run a line of 50 feet to unclog toilet. He said he could do it as a side job for $900.00. Not knowing any better as a senior citizen thought it was a good price and asked him to do it. It took less than 30 minutes to unclog toilet. However, a couple weeks later it was clogged again. Called the technician that did the side job. He said he can see no fault of his own. But if he checked it would cost me. Had a friend come and unclog the toilet with equipment he rented from Home Depot cost me $60.00. Friend told me I was taken advantage of and should call the company to report it. Wish I could get my money back and charged fairly. Could have used that money for groceries and medication. I really trusted this technician and he made it sound like he was doing me a huge favor and I was saving lots of money. He took advantage or a senior citizen on a fixed income. Be very careful with people that do side jobs with a company they work for.

Lynette L.

Furuta was recommended by an employee at my condo because they do a lot of work there and are very knowledgeable about our plumbing. I called them and was happy that they would be at the building that same day and could add me to the schedule. They showed up to snake the clogged drain in the bathtub. (Almost $300 flat fee with tax). Great. Until maintenance showed up and said the water was running into the condo below mine. I was devastated to know that this couldn't be fixed by the plumber on site and would require another call to return the next day for a ""Leak investigation"". ($250 flat fee plus tax). The next day they were running late and had to cancel, so it was rescheduled for first thing in the morning, (Friday). I asked several times ""Okay so when you find the leak, you'll fix it?"" and was assured that when they found the leak they'd quote me a price and if I agreed on the price, they would fix the problem. I WAS NOT told that the quote wouldn't be given on site but would have to come in the form of a proposal from the office, and would require ANOTHER appointment for service. Now remember that the shower and kitchen in my condo are unusable because the water runs into my neighbors. So I wait. And wait. I called them on Tuesday and was told to wait some more. It's now over a week later and I still haven't heard back from them. Apparently they're chiseling my quote into a stone tablet and sending it to me by Pony Express. If you have a leak that you want FIXED, you should call someone else. But if you are just curious and you have an extra $250. that you need to get rid of you can get a leak investigation with Furuta. The people on the phone and the two techs who came out were wonderful. The problem is that the company isn't run to FIX problems, it's a never ending parade and the weak link is in getting a ""proposal"" for the job instead of actually doing the job.

Lucas T.

Quite possibly the worst customer service I've experienced in any industry. STAY FAR AWAY! We decided to reach out to multiple plumbers to get our shower fixed. Furuta was recommended because of some emergency work they did in the past. I was pleased to see an online form on their website saying they would respond within 24-48 hours. Great! However, 72 hours later and no response. I decided to call and the most lethargic person answered the phone asking for some pictures to be uploaded. Alright, not everyone is a morning person. Emailed the pictures and didn't get a response for an hour, so I texted them and got a call right back from someone else. The second person asked a lot of good questions, but once I mentioned we were shopping around, they shut down completely and lost all interest in the job. They said they would email me an estimate, and no surprise, the email never came. It's been a week and I've given up all hope in this business. Perhaps they do some good emergency work, and I hope they do, because dealing with customers that have options is clearly not something they are interested in. Good thing we have a list of alternatives, because Furuta Plumbing is absolutely the bottom of the barrel.

Sherida H.

I really appreciated the professionalism I received from the tech Cody. He gave me a lot of at home DIY repair ideas. He was very patient with all of my questions and completed the job effortlessly.

Michael H.

Hot water installation. Very impressed with Greg. Excellent job, great communication skills, impressive technical knowledge. He corrected an error on the model of Rheem heater we wanted and got the correct one.

Tita M.

You want the short version or the long? Short: CALL THEM NOW, YOU WON'T REGRET IT! Awesome service and amazinggg customer service. Price was what I expected, you get what you pay for. This is the company I'll be using from here on out. Long: My toilet has been absolutely killing me for the past two months. It has a loud screeching noise that can go on for days without end, and it gives everyone in the house a migraine. Being the busy bodies we all are, we kept putting it off because no one wanted to stay home to wait for the plumber. Luckily for me, I found myself working from home for a couple days and decided, why not? I looked up Furuta Plumbing online because they've done a lot of work for my job and I've only heard good things. I submitted an online inquiry and basically told them I have no idea what's going on, so I need help SOS. Within minutes I got a response. Both Jamie and Kai were absolute saints when it came to explaining what was going to happen next. They told me that they could send someone out to diagnose the concern and quote me on the cost of services. Then if I agreed to the quote, the work could be done, right then and there. And if I didn't agree, I would only pay a $50 diagnostic fee, which I thought was reasonable, considering they are having someone drive all the way out here. They got me in for an appointment first thing the next morning, TALK ABOUT QUICK AND SPEEDY SERVICE! The morning of my appointment, both Kai and Jamie worked together to give me a heads up and ETA on the technician, it felt like I was getting royal service, and I loved every. single. minute. of. it. Cody called once he was outside, and introduced himself upon arrival. I especially liked that he didn't come in with all his tools before he knew what the issue was. Instead, he built some rapport, talked to my mother-in-law about her car, even talked to me about paintball, and THEN did his work. I could tell this guy liked his job and liked people. Cody had to run to the shop to get a part that he didn't carry in his truck, but when he came back, he made sure to show me that it was a good one and not one of those cheapy pieces. GOLD STAR!! On top of that, he always asked permission or let us know when he was coming or leaving the home, very well-mannered. I'm glad we got sent Cody, he definitely was the right man for the job. 10/10 would recommend Cody, Jamie, Kai, and the entire Furuta Plumbing clan. Now my toilet is fixed and my migraine is gone!

Jennifer L.

Overpriced!!! They charged me $293 for less than 30 minutes of service. Plumber came and removed a hair ball from my showers p-trap. From the time the plumber arrived to taking out the hair ball, it really took the plumber less than 10 minutes. The plumber did an excellent job of unclogging the shower drain, I disliked how much they charged for their service and wasn't provided any estimate before they started. I felt like I got robbed and would not recommend their company because they do not price reasonably. They take advantage of providing a service that is more of a NEED vs want and charge ridiculously high knowing the customers have to pay since the service was already performed. I also found out the tool they used only costs $40...

Darren H.

I run a property management business and have used this company since 2018 as our primary plumber. They have always been fast to respond to our work orders and have good interaction with our tenants. Darren, One Team Realty, LLC

Hikari D.

Did several repairs for me and also created hot water line outside of the house. Hot water Works great for bathing my dogs and cleaning the dog run. Indoor repairs included bar sink and replacement of 3 fixtures and 2 sinks. Super happy with the work. Fast, efficient and would recommend. Not sure about pricing as I have not done comparisons. But would use them again.

Mike P.

These guys are awesome. They came to our house the same day we called and fixed a pipe with a major clog (pipe was blocked over 30 feet down). Friendly technician provided us good updates as he troubleshot the problem. We previously used a different plumbing company for a similar issue and the bill from Furuta was significantly less- Furuta didn't nickle and dime us with any hidden fees. Straightforward, friendly, and quality service. I highly recommend.