Fulton Services

Laura T.

I had a leaking shower head and called Fulton Services. My regular plumber had recently retired, and I was looking for a new plumber. I assumed I could trust the #1 rating in my """"Best Pick Reports"""". A technician came out, said I needed a new cartridge, it could take """"weeks"""" to get the part, and proceeded to quote me $2,874.00 to do the work. I was astounded. The tech also told me this was a simple job that my husband could do. I do all of this type of work in our home, so this was annoying. When I asked him why this """"simple"""" job cost so much, he mumbled about having to drain all of the water but had no real explanation. I am not convinced he was even capable of doing the work. I paid the $99 trip charge (total waste) and told him no way did I want him or his company doing this work. I just had a plumber here from another company. He charged me $325.00, had the part on his truck, and was finished in ten minutes. I am truly shocked that Fulton Services thinks they can get away with cheating people like this. NEVER use them.

Arnesha R.

I would not recommend anyone to utilize their services! Not only are they overpriced, but they do not even provide adequate receipts or paperwork to reflect the work done. I had a toilet that wasn't flushing, which was a small issue, and they charged me $350 to fix. I asked the technician why it was so expensive and he claimed that parts needed to be replaced in the tank. I requested an invoice before the job was completed so that I could see a full breakdown of what I was being charged. One has yet to be provided. To date I've only received a receipt that shows nothing! Not to mention that when receiving the receipt, it only says """"fulton services"""", and does not even reflect that it's a plumbing company. When looking over said receipt there is absolutely no breakdown of the parts provided, cost of labor, warranty on parts, etc. I have been calling for almost a week requesting that they provide me with an invoice displaying the services rendered. It seems as though they are now trying to doctor up an invoice that will justify the amount of money they charged for parts and labor. I was given two different excuses as to why I've yet to receive it and also two different dates where I was promised I would receive it. STEER CLEAR! Expensive, unprofessional and untrustworthy. I believe they are inflating their prices or else they'd be able to provide ample documentation at the conclusion of services explaining exactly what they did without needing time to create one!

Shelley B.

We had a tricky heat/air replacement in our Atlanta Penthouse Condo and I can not say how great Fulton Services were. They had a very knowledgeable technician (thanks Tim) who came out and tried to repair our 40 year old system. Unfortunately the old system was pretty much worn out. They had their manager Scotty come out to review and give us some options for what we might do to restore our system. We decided on a new one due to the age of the original and they replaced the system as promised. They were very careful not to cause any damage to our floors, showed up when they said they would, and finished up as scheduled too! They were extremely professional and installed a great system. We've had heat pumps before that took ages to heat and cool, this one accomplishes it quickly. I highly recommend them.

Nicholas D.

I hired Fulton Services to repair a pipe that had been installed incorrectly. I had requested that any plumbers entering my home wear a mask. One of the men obliged but the other 4 did not. They had also brought a young teen along with them (I'm assuming it was one of their children.) I will not be using their services again and I wouldn't recommend you do either.

Elena V.

I have used Fulton Services for years and even though they seem to be overcharging me, they did a good job of fixing the issue. Not this time. A guy came on Friday, looked at the toilet and said he need to bring another person next week to """"diagnose"""" the issue by removing the entire toilet because it is a """"two person job"""". He charged me $89 for showing up. He quoted me $400 for the second appointment to just diagnose and it could cost more to fix it depending on what it was. They didn't have available appointments until next week. I watched some U tube videos over the weekend, and after I tried three very quick things, I fixed the problem myself. They were going to charge me $500 just to """"figure it out"""". This doesn't instill any confidence in these so called """"professionals"""". I would never ever use them again.

Henry H.

We've used Fulton services for the last 7 years. They are constantly ripping out parts of the wall to access pipes and the bill is always in the thousands. After bringing them out yesterday to address a leaking shower head, they once again said they would have to rip the wall out and estimated an $1800 bill with at least 6 hours of work. Thankfully, we decided to get a second estimate the following day. Our new plumber arrived within 2 hours of calling him and fixed our problem in 45 minutes for a grand total of $327. On his way out he mentioned that we should be careful of large plumbing companies since they frequently love to rip out walls and do unnecessary work. Do not trust this company and do not trust Chris (he was the one that came to service our house)

Barney L.

Had two sinks that were leaking in my home. The service tech they sent out was professional and courteous. Upon arrival he went straight to work and wasted no time in diagnosing the problem and replaced the leaky cartridges. Outstanding service and quick response time.

Christy P.

HI. I have used Fulton Services a few times in the past. However, the last time I used them it was close to $600 to replace a kitchen faucet. I thought I would try them again, and called them for a leaky tub faucet. He looked at it for 2 seconds and quoted me either $476 or $576....I was so mad I can not remember. The most disappointing part is when the manager, Scotty, just called me. I explained that I thought their prices were really high, a lot higher than other competitors. I told him I found a plumber who quoted me $200. All he said was """"good Luck """" in a smart Alec tone and did not even attempt to justify why they charge so much. I will say, Cookie who answers the phone did try and explain why they were priced higher. I will not use them anymore in the future.

Debbie C.

Rude, unprofessional and a ripoff! Took two days for them to show, which is not what was said when I called. Steve is very unprofessional. Wanted to use camera. I said no, dropped the quote $200. Then he came back and said had to use the camera for the job and cost $800. Showed total cost $1,200. When done, wanted just under $1,500.

D D.

They did a couple of larger jobs including a water heater replacement - $1000s of dollars but I didn't have time to get multiple quotes etc. Work was done well, cleaned up, technician polite, etc. Made an appointment for a smaller repair and they called to cancel one hour before. Or so they claimed, I never got a voicemail or anything This after I made arrangements to stay home and wait for them. When no one showed up I called to inquire. No manager, office manager, or anybody available to discuss - I was told they were all out sick. Put on hold forever. The owner finally did come back and was very defensive and couldn't understand why I was not happy with my time being wasted waiting for someone. He claimed the office manager called this morning to schedule the appointment. Even more worse - appointment made with one person and another person calls me to schedule and he's clueless. So inconsiderate and unprofessional. My time is too valuable to waste on this nonsense.