Frost & Kretsch Plumbing

N S.

I literally NEVER write reviews. But these people deserve it. We hired these people telling them there was a baby wipe clogging our drain. The guy came and claimed he couldn't find anything and cleared whatever was in the way for $230. A week later the clog started again. I called them back and they said it would be another $230 because apparently baby wipes aren't under their ""warranty"", even though they never took it out to begin with. I called another company the same day and they took it out for less than $100. Waste of money and time never trust these people they are trash scammers!!!!!

Mark Z.

We called for service and 24 hours later they arrived! This is over Thanksgiving holidays! They contacted us 30 minutes before arrival and the service tech, Steven Little, was OUTSTANDING!!! Very friendly and FAST!
Extremely reasonable pricing.

Barb S.

Our sump pump was shooting water up. We assumed we needed to have the line replaced (because 2 other neighbors had to do this last year) but when I called and spoke to Dave.... he said it could be just as simple as a clogged pipe. I appreciated the fact that he recommended trying to snake for less than $200 instead of just taking my money to have the line replaced at a cost of over $3,500. Anyway, they came out the next day to snake. Unfortunately, the pipe wasn't clogged but had to be replaced. As any smart shopper, I called around for estimates to discover Frost & Kretch had competitive prices. I respected this company from the beginning since they recommended trying to snake first to try and save us thousands of dollars, so we hired them. Our main concern was having the job done correctly. They called Miss Dig and pulled permits which not all companies included in their price. From the beginning I spoke to Dave who I believe is one of the owners was nice, prompt and professional and a pleasure to deal with as well as his crew. This morning they showed up on time and Brian who was the leader on the job, explained what they were doing as they went along (which we appreciated) not to mention that they cleaned up nicely afterwards especially compared to my neighbor who had the exact same repair done by another company last year. When the township inspector came out, he was impressed on what had been done which was a relief giving us piece of mind! They did a great job and wevwould highly recommend!!!

Stephanie R.

Great response time and service. I had my toilet fixed and a sump pump backup battery hook up done by them. They help me keep my house plumbing up and running. I'm already thinking of future work for them.

Michael M.

Call me crazy, but my experience with this company was rather disappointing, based upon the mostly positive reviews here. First I tried to post a Google review, but for some reason I couldn't, so I'm posting this Yelp! review. I hired this company last June for the first time after seeing that they are a highly rated company, they were the first to show up on my Google search for ""best plumbers near me."" I live in Warren, but I don't know which location it was that I was dealing with. I needed a new dual utility sink and faucet installed in my basement. I was pleased to hear from the guy on the phone that they could have a technician at my house that day! I had already removed the old sink, which made an already easy job even easier. I was told the technician was to arrive at my house between 1 and 3 pm. At 2:00 I called to see if the technician was on his way. All the guy said was, ""He'll be there."" So I went to a friend's house nearby to pass the time while I waited, since my day was on hold until the guy showed up and finished the job. Finally he shows up at a little after 3:30, with no apology for being so late or even an explanation. Once I started talking to him, I found his demeanor to be nosy, arrogant and rude. My personal dislike of the guy aside, he completed the job very quickly for $590. Ouch! As I said, it was an easy job, as he made it very clear to me that it was. Unfortunately, I was not able to thread my plastic siphon hose for cleaning my turtle tank onto the new brass threads on the new faucet. I called the company back but the guy on the phone was no help. At least a month went by before I tried threading a common garden hose with a metal fitting onto the new brass threads. To my astonishment it threaded on perfectly! I threaded it on and off again to smooth out the new brass threads. Then I tried once again to thread the plastic siphon hose on and hallelujah it also threaded on perfectly. Would I hire this company again? Yes, so long as they don't send the same guy, whose name I won't mention here.

Rick T.

Technician showed up and had to tell him to put a mask on! After entering my home and did some minimal work he was very snappy and rude to me in my home which took me back for a second I will never call this place

James K.

Kevin was very professional and completed the job quickly. He previously unclogged the kitchen sink, so that's why we went with them again. Kevin was on time and was very precise on what he was doing. I would definitely use them again, and will recommend them to my friends and family.

Michael C.

Called them out for an emergency backup that I had that flooded my basement. Their tech showed up around 11pm (I had 5 inches of water in the basement). It took him a bit but he got my drains clear and I appreciate the work so late at night.

Amy S.

Had them out on Thursday July 30th for a clogged toilet. Kevin was very professional and did a great job. I also wanted to have a laundry tub faucet and shut off valves replaced for my water meter, which he did not have time to do all in the same day. He said he didn't do his own scheduling the office people took care of that, he would let them know so we could schedule something. The following Monday August 3rd my basement drain was backing up. I called and spoke with Tammy the office manager who said she would call it over and someone would call to let me know about the drain and to schedule the remainder of the work. She apparently didn't do scheduling either. Didn't hear back from anyone that day so I called back on Tuesday morning. Tammy told me she wrote up the drain and put it on someone's desk. They should be calling me within the next few hours. It's now 5 days later and still haven't heard from them. Not great communication. Won't be using them or referring them in the future.

Update: received a call from Mike on August 10th to let me know he saw my negative review here and to apologize for the lack of communication. He also did not charge me for snaking the toilets which was very nice. He gave me his personal cell phone number should I need to schedule work in the future. I appreciate the follow up.

Steve C.

Very friendly taking my call and got me scheduled quickly. Came out when they said they would. Jacob was great explaining everything and snaked out the drain pretty deep. Only took about 20 minutes. Pretty good price too!