Frisbees Plumbing, Heating, Air Conditioning & Electrical

Chad B.

I was an emergency situation, my main water valve broke and I needed assistance immediately because it was an after-hours call. They would not send a person out because I have never done business with them in the past. Even when I offered to pay more money. Must be nice to turn away business when they are going to get more money than normal to do what they're supposed to do. Horrible customer service and I would not recommend them.

Justin J.

Walking my kids 5yr and 9yr crossing Minnesota in the cross walk light is Red. Frisbee truck turning on Minnesota from 229 come to a rolling stop not looking almost hitting my kids. I scream to get his attention he then stops barely missing killing my kids. Then rolls window down to call me the ""Asshole"" . I will never use this company with such low rent employees. I will do my best to tell this story to many people.

Trevor D.

Needed them to come out to service our furnace that wasn't working. Didn't show up when they said they would and called an hour after the arrival window passed asking to move my appointment to the next day. Luckily, we were able to get the furnace up and running ourselves because they never showed up the second time either. Had to call in and cancel my appointment and explain to them that they didn't show up, even though the receptionist tried telling me they arrived the day before.

Christopher W.

Visited their storeroom on 2/10/2018 and picked out a new toilet. Repeatedly told the salesperson that either 2/16/2018 or 2/19/2018 would work for me as a delivery & install date as I could take off work due to the President's day holiday. The salesperson sent me out the door without booking it, and told me I would be getting a call. (Another salesperson was evidently booking a customer while I was in store.) I received a call within 30 minutes confirming my delivery & installation day for 2/16/2018 in the morning.
Fast forward to 2/16/2018. I call the store at 11 am, wondering where my install is. I'm told that I'm on the schedule for Friday 2/23/2018. Unacceptable. The best the service manager can offer is after hours installation. If you had after hours installation, then I would have scheduled after hours installation and gone into work. My time for the day is worth $300 plus benefits. Not acceptable. I cancelled the order. I'll take my work to somebody who can do the job right from the start, and I strongly suggest everyone else do the same.

Brent S.

Had them come out and inspect our AC as well as fill the freon. The service was great and they were able to come out that same day. I was so happy with their service that I called back so that I could have them put in a new furnace return in our basement. Got transferred to that department and spoke with the department manager for an estimate. His name was Mark. Mark had me text him some pictures so he could provide a better quote. After that he stopped returning text messages and wouldn't answer voice mails. When I call Frisbee back they say I must speak with Mark regarding the new return. I've since contacted Schempp and they're sending a person out to give me an estimate. None of this texting pictures BS either. I will be replacing our AC unit in the next couple of years. I had originally hoped Frisbee could help us with that work. But, since they seeming don't want our business I'll be having that work done elsewhere.

Scott S.

Their office workers that set up the appointment, & took my follow-up calls were great. Unfortunately, the service at my home was dismal. Our heater had worked fine all winter, but the AC wouldn't get cold enough when the temps rose. Their tech came out and replaced the fan motor on our Central AC unit ($400), & when inspecting everything else said our unit in the basement was wired incorrectly. He told me that he corrected it, though. Of course, the SD Spring season turned cold again, but now our heater would not turn on at all, even though one week earlier it had worked fine. When I contacted Frisbee's to inquire, they said the tech would be here the next day. When I got home from work, things were unchanged, so I called Frisbee's back. He said he HAD been here, & it was working fine. I asked for him to return, since we still didn't have heat, and he informed me that now water wasn't draining properly from the unit. He ""took care of that now,"" he said. He said he added a new draining tube. Now we had heat, but when the temperatures rose, our pipes that fed into our basement unit would get condensation that would freeze eventually, and stop all cooling.
Then I received a bill for $140 for the water draining issue. When I called to tell them that we had no condensation issues until their tech ""re-wired"" our unit correctly, they did waive the $140, even though they felt it was a separate issue that I just didn't understand. They said they would re-send the tech, & I said no thank you. We contacted a different company that came & inspected. They did see the new fan, but there was no evidence of a new draining tube that I was told was installed. Funnily enough, he said all it needed was some re-wiring to run at the correct RPMs, & it is now working fine.
I give two stars because of their understanding & waiving the second visit fee, & being apologetic & polite. But, the actual service was one star, or less.

John B.

Awesome service even though I only needed a small part! I brought in a disassembled water hydrant and the guy working there took me back found what I needed, then he actually took the part I brought in and put it in the vice and cut off a piece that I would need to re-use.

Gina B.

I really hate to write this but I there is no other outlet. And YELP comes up right after Frisbee Plumbing and Heating on Google. Our troubles started when it was time to install. The tub is jetted and for some reason that took 2 full 8 hour days to install. The tub ended up with a broken corner which had to be repaired. The access panel's clips were then broken and we had to bring it up. When they took it to have it repaired it took many many phone calls and requests to get it back. When it was returned it was just ehhh. It still sits on our tub crooked.
When the other items were to be installed it took 3 attempts to get someone to actually come. I sat home 2 afternoons (just love burning my PTO) for them to be NO SHOWs. On the 3rd attempt they did arrive and the rest of the bathroom fixtures were then installed (sink, toilet, shower set). Excitement and curiosity made me want to try things out (jetted tub). Got into a nice hot bath and pushed the button to start and nothing! GRRRR I then called them back frustrated that things weren't checked to see if they work after installing. They did send someone, he figured it out and groaned about how the company never giving him the training on whirlpool tubs so my guess with what was wrong was as good as his. He did end up figuring it out but when he was leaving he was ""pretty sure I have to charge you"". So after about 20 minutes of back and forth it was straightened out - not to charge me!
Bottom line - I didn't appreciate burning PTO for 3 afternoons in total and all the run around that accompanied this. I don't think that in the future I'd ever hire them. I however think that I would let people know what type of service they provide.

Emily F.

HVAC review: Lanny Review: We have used Frisbee for venting a Washer Dryer move and New AC and furnace. In over 100 degree weather, they had everything replaced installed and running in 48 hrs of my call. For the first job we had 3 top companies in Sioux Falls quote it out...and Frisbee had the best quote saving us hundreds of dollars...and the employees were much easier to work with then all the other companies. They give you a really competitive quote and they stick to it. I did my research before choosing them for the job and their excellent service confirmed we chose the right company! Don't waste your time anywhere else.

Terry B.

We have used Frisbees a few times in the last couple of years and the service was always great. This time was no different. Russ was at our door within minutes of when we were told to expect him. Very personable and very professional. He diagnosed the problem in seconds and got the part he needed. The whole job only seemed to take 15 minutes or so. In addition, he informed us that the part that he replaced was under warranty and we wouldn't have to pay for the part. This was great as we were unaware of any warranty. He saved us $50. Would highly recommend Frisbees to anyone with plumbing/heating or AC needs.