Frisbees Plumbing, Heating, Air Conditioning & Electrical

Scott S.

Their office workers that set up the appointment, & took my follow-up calls were great. Unfortunately, the service at my home was dismal. Our heater had worked fine all winter, but the AC wouldn't get cold enough when the temps rose. Their tech came out and replaced the fan motor on our Central AC unit ($400), & when inspecting everything else said our unit in the basement was wired incorrectly. He told me that he corrected it, though. Of course, the SD Spring season turned cold again, but now our heater would not turn on at all, even though one week earlier it had worked fine. When I contacted Frisbee's to inquire, they said the tech would be here the next day. When I got home from work, things were unchanged, so I called Frisbee's back. He said he HAD been here, & it was working fine. I asked for him to return, since we still didn't have heat, and he informed me that now water wasn't draining properly from the unit. He ""took care of that now,"" he said. He said he added a new draining tube. Now we had heat, but when the temperatures rose, our pipes that fed into our basement unit would get condensation that would freeze eventually, and stop all cooling.
Then I received a bill for $140 for the water draining issue. When I called to tell them that we had no condensation issues until their tech ""re-wired"" our unit correctly, they did waive the $140, even though they felt it was a separate issue that I just didn't understand. They said they would re-send the tech, & I said no thank you. We contacted a different company that came & inspected. They did see the new fan, but there was no evidence of a new draining tube that I was told was installed. Funnily enough, he said all it needed was some re-wiring to run at the correct RPMs, & it is now working fine.
I give two stars because of their understanding & waiving the second visit fee, & being apologetic & polite. But, the actual service was one star, or less.

John B.

Awesome service even though I only needed a small part! I brought in a disassembled water hydrant and the guy working there took me back found what I needed, then he actually took the part I brought in and put it in the vice and cut off a piece that I would need to re-use.

Gina B.

I really hate to write this but I there is no other outlet. And YELP comes up right after Frisbee Plumbing and Heating on Google. Our troubles started when it was time to install. The tub is jetted and for some reason that took 2 full 8 hour days to install. The tub ended up with a broken corner which had to be repaired. The access panel's clips were then broken and we had to bring it up. When they took it to have it repaired it took many many phone calls and requests to get it back. When it was returned it was just ehhh. It still sits on our tub crooked.
When the other items were to be installed it took 3 attempts to get someone to actually come. I sat home 2 afternoons (just love burning my PTO) for them to be NO SHOWs. On the 3rd attempt they did arrive and the rest of the bathroom fixtures were then installed (sink, toilet, shower set). Excitement and curiosity made me want to try things out (jetted tub). Got into a nice hot bath and pushed the button to start and nothing! GRRRR I then called them back frustrated that things weren't checked to see if they work after installing. They did send someone, he figured it out and groaned about how the company never giving him the training on whirlpool tubs so my guess with what was wrong was as good as his. He did end up figuring it out but when he was leaving he was ""pretty sure I have to charge you"". So after about 20 minutes of back and forth it was straightened out - not to charge me!
Bottom line - I didn't appreciate burning PTO for 3 afternoons in total and all the run around that accompanied this. I don't think that in the future I'd ever hire them. I however think that I would let people know what type of service they provide.

Emily F.

HVAC review: Lanny Review: We have used Frisbee for venting a Washer Dryer move and New AC and furnace. In over 100 degree weather, they had everything replaced installed and running in 48 hrs of my call. For the first job we had 3 top companies in Sioux Falls quote it out...and Frisbee had the best quote saving us hundreds of dollars...and the employees were much easier to work with then all the other companies. They give you a really competitive quote and they stick to it. I did my research before choosing them for the job and their excellent service confirmed we chose the right company! Don't waste your time anywhere else.

Terry B.

We have used Frisbees a few times in the last couple of years and the service was always great. This time was no different. Russ was at our door within minutes of when we were told to expect him. Very personable and very professional. He diagnosed the problem in seconds and got the part he needed. The whole job only seemed to take 15 minutes or so. In addition, he informed us that the part that he replaced was under warranty and we wouldn't have to pay for the part. This was great as we were unaware of any warranty. He saved us $50. Would highly recommend Frisbees to anyone with plumbing/heating or AC needs.

Brittany R.

We originally contacted them and got a quote for them to do all of the plumbing and install work on finishing our basement bathroom (just studded in previously). Then we rethought it, decided we could do some of the smaller work (like setting the vanity and sink) ourselves. So we went in, told them about the changes to what we'd like them to do, and picked out the shower we wanted. My husband provided them with measurements of how much concrete work would be needed (in order to put in the shower where we wanted it) and a 2D CAD drawing of the room, plus the head installer - or whatever his title is - came and did his own measurements and spoke with my husband before he got us the quote.

The person who came to our house to do the installation was late (though we did receive a call that he was running late on another job). No big deal. He showed up at 11 a.m., and then we realized he wasn't aware of the changes to the original quote that we had made. He also wasn't aware of the amount of concrete he would need to break up, and hadn't brought the correct tools. The people who had dropped off the piping, etc., had also brought the wrong stuff. So he stood around for at least two hours, waiting for the head installer to come and go through things with him, and then had to get the correct piping, tools, etc., before he could begin work.

The man who completed the installation was not professional at all. We could hear him on the main floor, down in the basement, yelling and swearing repeatedly at whatever he was trying to do. He also, while carrying black pipe down our stairs, marked up our walls badly. We are hopeful it comes off with just washing it. Otherwise we'll have to repaint and hope we can match the current paint color, since it's been more than 5 years. The installer also gouged our wall and woodwork with his ladder, so we'll have to use plaster and paint that part anyway.

The work took longer than it should have, partially because of some communication problems between the installers and the rest of the people at the business and partially because an inspector was supposed to be scheduled for the second day, but evidently never was. So he had to come back on the third day and wait for the inspector, who made him fix at least one thing (that supposedly was a recurrent problem with this installer). And, of course, we were charged for those extra three hours on the third day that he really didn't do anything except wait for the inspector.

The last straw for us was when we got our bill. We unfortunately assumed, from having worked with electricians, plumbers, etc., in the past, that we would automatically receive an itemized bill. We did not. (The original bill also reflected the original quote, not the one with changes, so it was a ""work in progress"" bill and not a final bill, which we had to explain and correct.) After we had gotten that miscommunication figured out (and in all fairness, they did take off $50 from the bill for gouging our wall with the ladder) we also asked for an itemized bill.

Little did we know that THAT would be a huge deal with Frisbees. We weren't disputing the money. We just wanted to know exactly what we were paying for (how much pipe, fittings, hours worked, etc.) and also just to keep for our records. We didn't care about their cost per hour or anything like that. After two phone calls discussing it, my husband went down to Frisbees to talk to the head installer, who seemed confused at first with what exactly we wanted (how hard is it to figure out what an ""itemized bill"" is?) and then argued with him over providing one. My husband pushed back, and the guy finally said, ""Fine,"" and then turned and walked away, leaving my husband standing in the middle of the show floor.

We did finally get an itemized bill (which was obviously just printed out from the computer, since they need to keep track of all that information, anyway) and paid them. And let's just say that's the last time we ever do business with them.

Anne V.

Fantastic! Our furnace stopped working in the middle of December. We called them first thing on Monday morning and within 3 hours the problem was fixed! Great service, good prices, polite and hard working. Highly recommend.

Nicole D.

I needed a new disposal. They came day before Thanksgiving and took care if it in less than 30 minutes. Quick and convenient service.

Jim S.

I needed to have my HVac.worked on these guys fit me in the same day did a great job. And got me up and running in a timely manner.

Riq M.

On Nov 27, night time, my gas furnace was not heating. Next day was Thanksgiving so i was worried of not getting it fixed because I knew no one like to work on holiday. So I have called this Frisbee 24-hour service and after almost 2 hours a tech guy came in and checked my furnace. He said my furnace was too old and need a replacement and he couldn't fix it. My family endured 2 very cold nights before I could get other technician help. On Nov 29 I called a guy from PIC Heating and Cooling. He got it fixed by replacing the igniter and my furnace works great since then. Should I pay Frisbee for their failed service?