Friendly Plumber

Greg T.

Unfortunately, Friendly Plumber charges a flat $40 before they'll send someone to your home. I can understand this for a leaky faucet, but I was asking them to give me an estimate to install a tankless water heater, which is a several thousand dollar job.

Yes, their time is valuable. So is mine, and when I was a marketing consultant for over ten years, no client would even dream of paying me to show up for a pitch.

Greg P.

I stand by my initial review. After having the problem resolved via another contractor I was upset enough to get a login to Yelp and post a review.

After i wrote my review FP responded with:
""This reviewer, his IP Address, User Profile, and track record is currently under investigation by http://Yelp.com's Administrators because the events described in his review NEVER happened.
We have no records of ever performing any type of work for anyone with this name on our files. This review is a complete falsehood, written with malicious intent -- more than likely, by one of our competitors.""

I have not been contacted by Yelp in their ""investigation"" of me and my IP address. My experience with FP was not good and I wanted to echo the sentiments of another reviewer who warned of FP wanting to perform unnecessary work.

L P.

These guys are hands down the best! Here's the backstory. Just bought a house 6 weeks old. It was rebuilt 2 years ago with top of the line bathrooms, fixtures, everything. 5 weeks into living in it the day before thanksgiving, my sis noticed a small bubble on the living room ceiling...she didn't say anything and the next day it was a 2 foot bubble...imagine our worry we wouldn't be able to get someone over Thanksgiving weekend to help us. Called our insurance, they told us they wouldn't be able to get someone over so if we wanted to find someone we could. Robert from Friendly plumbing came over and diagnosed the problem (which we didn't know was the problem at the time) He was the second plumber to show up as the first fellow and his partner just chopped a hole in the ceiling and skidaddled their way out of their not know what to do with their ""hole"" in the ceiling.
We've had 6 plumbers come take a look just to get enough opinions to see what our options are. Yes 6 plumbers sounds excessive I grant you, but I don't want a cheap patch up job or a temporary fix. We want a permanent solution that isn't going to break the bank, and that requires research.

After all these plumbers coming over including the guy who built the bathroom initially, 4 agreed with Robert's initial assessment. And, Robert's assessment was the most thorough and gave us all the options for repair. All the other plumbers who came offered a conclusion similar to Robert's suggested mickey mouse ways to repair the problem. None had the knowledge that he brought to the equation. You know when someone knows their stuff and when someone is half assed. This company definitely knows their stuff.

Tommy B.

I would like to clarify that I did not have any work done by Friendly Plumber...because they did not call me back. I guess they're too busy? Or not that friendly? I'm friendly by not giving them a bad rating and giving them the benefit of the doubt that one of the staff members were just slacking. Anyway, called Urgent Rooter and Plumbing and they were at my door in half an hour. They're my new plubmers.

Dave L.

I had a Chicago Faucet bathroom sink (lav) valve that was leaking; the first time around I was able to fix it myself, and I cancelled my app't. A few months later, the problem came back; I called Robert and they came by and nailed the fix in a few minutes, with good humor and focus on the job.

I also appreciated some of the background info that Robert gave me on the assembly so that when I got in a new cartridge for the faucet, I could do the replacement myself if required (or call them in again).

I would use them again, and the charge was very reasonable.

Craig D.

Just got done with my first visit from the Friendly Plumber. After fully disassembling my bathroom drain to retrieve a ring my wife dropped, I discovered the pipes were damaged and in need of replacement. I figured I could handle this up until the point I discovered the pipe into the wall was frozen into place. I decide this was one of those points where it would be easy to do serious damage so I decided to call in a professional.

Friendly Plumber was able to squeeze me in the same day. They arrived at my house and were not bothered by the fact that I had started the job on my own and bought replacement pipes. My decision to call in professional help was vindicated by the fact that they really had to whale on the pipe to get it out. Less than an hour later, I had a working sink again. I couldn't ask for a better experience.

Joe C.

Great service. Very professional and friendly. I never felt as though I should be concerned about being taken advantage of. Service was prompt and complete. Pricing was very fair.

Erin M.

I appreciate that though Robert wasn't able to fix the roof where he installed a new vent pipe, he was very cooperative and prompt in hiring a roofer to do the job right.

Eggy P.

BUYER BEWARE

I would never recommend these people for anything and here's why: I had them in for a leaky bathtub faucet. They gave me a quote for work that was going to cost me about $600 for them to replace the tub and shower fixtures and another $500 for the contractor to rebuild the wall. I called a handyman friend to ask for advice. He changed the rubber gasket in the faucet for **less than a dollar** and the problem was solved. That was months ago and it hasn't leaked since.

Oh, and why was the faucet leaking in the first place? Because Atlas plumbing had put in the wrong kind of gasket a few months before that, probably knowing it would soon fail.

From now on, I call my friend first.

EDIT: Okay, I'll give more details about why I object so much. I think they should have seen that the immediate problem was with one small part failing because it was the wrong kind, rather than a serious failure of the system requiring complete replacement. The valve per se did not fail, the gasket did.

It seems that they did not look closely enough into the matter before making a very costly recommendation; that's my main objection, and to me, that's a very serious one. Regardless of their intentions, I felt as though they were trying to take advantage of me. It's like going to the doctor for a splinter and being told the whole finger has to come off.

Maybe it was an honest mistake, but I'd rather have a plumber who investigates the simple solutions first. To me, this would demonstrate that that they have my interests in mind.

(Just for accuracy's sake, it was more than a free estimate I got. I paid about $75 to have the faucet capped to stop the leak; I am not complaining about that, it was my choice. I can imagine that an alternate temporary fix he could have offered for a similar price would have been a new gasket, but it was never mentioned because he never looked.)

Tyler J.

Amazing!!! I came into my kitchen to find that there was a hole in one of the pipes under the sink and water was leaking out onto the floor. I called Friendly Plumber at 12:30 and they told me they would be here by 3. It is now 3:15 and they are already done. They showed up early and fixed the problem very quickly and for cheap!!! Rob is professional and very knowledgeable. From the phone call to the handshake goodbye Friendly Plumber was extremely nice, efficient, and professional. ABSOLUTELY USE THEM!!! You will not regret it.