Friendly Plumber

Peggy M.

Well, it's a long story but the short version is that Robert came to our building to do an estimate to replace 3 hot water heaters. We had several legitimate questions about what the $3000.00 plus estimate did or did not include. The questions were important - like did it include City building permits (it did not), information about whether the heaters to be installed were ""Energy Star"" tax credit eligible, etc.. Apparently answering the questions was too much for him so he said he was no longer interested in the job. Scratch the ' Friendly' from their name - that wasn't very friendly!

j w.

I have recently completed my 4 month home remodeling project and I really have Rob at Friendly Plumber to thank for. I was looking for a licensed plumber who could handle a whole house re-piping project, not just any plumber that can fix a small problem. I have talked to my realtor, my coworkers, and did my on-line research and finally I got 5 quotes from different plumbers. At the end, Rob at Friendly Plumber got the contract because his quote was very competitive, his has great reviews from yelp, and most importantly, he passed my interview for the job. Yes, I am extremely fussy but Rob took the time to answer all my questions and I was very impressed by his professionalism and outstanding knowledge. Aside from the plumbing job, Rob is also very helpful and informative about my other home improvement projects. Rob is just like a walking encyclopedia that knows it all. My home re-piping project passed inspection easily and I am very happy with his work. Robert is very responsive and attentive, after sales service is also wonderful. I would recommend Friendly Plumber to anyone. A BIG THANK YOU to Robert!

Ari S.

Robert took time on the phone today to help me diagnose my problem. he was not pushing me towards the expensive solution and i appreciate that. have not hired him yet and will update if i do.

Amy P.

My landlord is one picky bastard. I love him for it and when he recommended that I call Friendly Plumber to come out and fix my sink I had no doubt in my mind that they would do the best job possible.

Rob was professional, courteous and left me with some helpful advice that can potentially help prevent another late night disaster.

Chris N.

Can you beat a $0 house call? Didn't think so. Figuring that my gas stove did not have an appliance shutoff valve (never saw one) and needing to move it out of the kitchen for a floor re-tiling project, I turned off the gas main and called Friendly. I was able to get an appointment within a day. Robert showed up on time, friendly as the company's name would suggest, and told me that I already had a shutoff valve (hidden in the cabinet) and that there would be no charge for the visit. On the way out he relit my water heater pilot light so that I'd have hot water when I arrived home. As I said before, can you beat that?

Greg T.

Unfortunately, Friendly Plumber charges a flat $40 before they'll send someone to your home. I can understand this for a leaky faucet, but I was asking them to give me an estimate to install a tankless water heater, which is a several thousand dollar job.

Yes, their time is valuable. So is mine, and when I was a marketing consultant for over ten years, no client would even dream of paying me to show up for a pitch.

Greg P.

I stand by my initial review. After having the problem resolved via another contractor I was upset enough to get a login to Yelp and post a review.

After i wrote my review FP responded with:
""This reviewer, his IP Address, User Profile, and track record is currently under investigation by http://Yelp.com's Administrators because the events described in his review NEVER happened.
We have no records of ever performing any type of work for anyone with this name on our files. This review is a complete falsehood, written with malicious intent -- more than likely, by one of our competitors.""

I have not been contacted by Yelp in their ""investigation"" of me and my IP address. My experience with FP was not good and I wanted to echo the sentiments of another reviewer who warned of FP wanting to perform unnecessary work.

L P.

These guys are hands down the best! Here's the backstory. Just bought a house 6 weeks old. It was rebuilt 2 years ago with top of the line bathrooms, fixtures, everything. 5 weeks into living in it the day before thanksgiving, my sis noticed a small bubble on the living room ceiling...she didn't say anything and the next day it was a 2 foot bubble...imagine our worry we wouldn't be able to get someone over Thanksgiving weekend to help us. Called our insurance, they told us they wouldn't be able to get someone over so if we wanted to find someone we could. Robert from Friendly plumbing came over and diagnosed the problem (which we didn't know was the problem at the time) He was the second plumber to show up as the first fellow and his partner just chopped a hole in the ceiling and skidaddled their way out of their not know what to do with their ""hole"" in the ceiling.
We've had 6 plumbers come take a look just to get enough opinions to see what our options are. Yes 6 plumbers sounds excessive I grant you, but I don't want a cheap patch up job or a temporary fix. We want a permanent solution that isn't going to break the bank, and that requires research.

After all these plumbers coming over including the guy who built the bathroom initially, 4 agreed with Robert's initial assessment. And, Robert's assessment was the most thorough and gave us all the options for repair. All the other plumbers who came offered a conclusion similar to Robert's suggested mickey mouse ways to repair the problem. None had the knowledge that he brought to the equation. You know when someone knows their stuff and when someone is half assed. This company definitely knows their stuff.

Tommy B.

I would like to clarify that I did not have any work done by Friendly Plumber...because they did not call me back. I guess they're too busy? Or not that friendly? I'm friendly by not giving them a bad rating and giving them the benefit of the doubt that one of the staff members were just slacking. Anyway, called Urgent Rooter and Plumbing and they were at my door in half an hour. They're my new plubmers.

Dave L.

I had a Chicago Faucet bathroom sink (lav) valve that was leaking; the first time around I was able to fix it myself, and I cancelled my app't. A few months later, the problem came back; I called Robert and they came by and nailed the fix in a few minutes, with good humor and focus on the job.

I also appreciated some of the background info that Robert gave me on the assembly so that when I got in a new cartridge for the faucet, I could do the replacement myself if required (or call them in again).

I would use them again, and the charge was very reasonable.