Fresno Plumbing & Heating

Trang N.

We called around to so many places to get a quote for backflow testing. This was the only place that was able to schedule an appointment within a couple of days. Everywhere else was booked 2 weeks-couple months out due to Covid. They were also the one that would be able to service the same day of the testing if it didn't pass. Other places told me I would have to schedule two appointments, one for testing one for service if needed. I also left many messages for other companies. Only a couple of them called me back. This place answered my phone call right away, twice.

Their price was comparable to every company I called. It was $100. They didn't pressure me in placing my card on file before the appointment.

They gave us a 4 hour window between 8am-12pm. The day of the appointment, a man called me to tell me he was on his way. About 15 minutes later he said he was at my location, but I didn't see anyone out front. He was at the wrong place! The operator put in the wrong address. It was completely off. The man apologized and it took him about 20 minutes to drive across town to meet me. Glad I wasn't in a rush to go anywhere.

The testing took only a few minutes and he was out of there. I was so glad I was able to reach this company.

Barbara T.

Worst customer service I've ever experienced from any company. Called for service due to a burst pipe and they sent someone to fix the issue. My husband noticed the job was done incorrectly so we called for a service man to return and they sent Chris out the next day. Chris was the most unprofessional and service man we have encountered. He arrived clearly irritated to be there and when my husband asked him a question related to the burst pipe Chris responded that he was choosing not to complete this service call and walked off leaving the job incomplete and our family without water. We also spoke to Larry at Fresno Plumbing about Chris' behavior and Larry was just as unprofessional as Chris. We asked to speak to the owner and Larry informed us that there wasn't anyone on the staff that we used to work with because the company was sold about a year ago and is now an employee-owned company, meaning the employees run the business. This may be the reason the service men feel they can be so rude to customers. We have used Fresno Plumbing for all our plumbing needs in the past but this was the last time we will ever be calling them for anything and we will never refer anyone to them again.

Barry W.

Quick response, priced right, and very courteous....what more could you ask for.

Brandon W.

Called them out 3 weeks ago to do a basic rotoroot and spent $160. Just had to have them come out again to do the same job when the bathroom started backing up and had to pay another $100. Great company if you want to pay $260 for a basic rotoroot and have it take multiple trips.

Buenaventura S.

Hearing a loud boom after taking a shower and so I called Fresno Plumbing and they sent a technician the next day. The technician did not do anything to correct the problem but instead talking me to get a brand of water heater they are selling and I said no. He thinks it needed to be drained but never did it. Then charge me $85. You should fire this guy.

Omar M.

Our kitchen sink clogged three days before Thanksgiving. A friend of ours and her business had worked with FP&H and recommended them to me. They were able to send a tech the following Wednesday. They arrived on time. The tech, Christian was very professional and courteous. He fixed the problem in less than half an hour. Cleaned after himself and answered all my questions. The price I thought was fair and even gave me a discount on top of that. I would highly recommend this company. Try asking for him.

Whitney C.

The reception lady is really rude. I've been using them for almost two years now. I remembered them to be great last year. I had a really good impression. This year, I called twice. Did use them in April although the lady was rude. The plumber was professional and sounded knowledgeable. In June, the drain was clogged again even after we went ahead and sneaked with the camera. Called again, the lady sounded really rude. It's sounded like she didn't want the business so I switched to Mr. Rooter. I asked if she could call the tenant, she said she did and the tenant did not respond. She said they are not going to chase him down for business. Sure I didn't ask her to. It'd be nice to follow up, just so I know. Just many little things. Short and impatient tone. Not easy to work with. I'd suggest the business should look for another receptionist if they don't want to continue to lose long term customers.

Christine A.

First and foremost the woman that answers the phone is incredibly rude. You don't even get to finish your sentence and she's already rudely telling you exactly what does not answer your question! That is annoying AF!

At any rate I called because the mainline was clogged. They were out two hours later and the plumber was kind, fast and careful not to tare up my concrete beyond what was absolutely needed. In fact, you can't tell he had to chip around the vent unless you really look. He cleaned up after himself and fixed the problem.

I had asked him for a quote on a different issue and he kind of acted like he didn't want to be bothered by it. No biggie since I figured he was going off to another call. He did let me know that it would be quite an ordeal though. So, I was okay with that, just surprised they didn't want more business.

He then took my credit card info and handed me a receipt. As I recall he called the number into the office so I figured it was being charged. No worries.

Eleven days later I received a bill. I called the office and the rude lady answered the phone again and no surprise she was rude. Her attitude is very much ""it is what it is"" rather than trying to u sweat and the customer and be polite. She cut me off before I could ask the question regarding the billing then said, ""oh wait. You haven't been charged yet."" So... you took my credit card, called the number in but never charged it? Lame. She then explained that it takes one to two weeks. Then she said a week. I told her they need to communicate that to people she cut me off again and said they do.

Clearly they don't or I wouldn't have called when I received the bill.

Bringing me to my next issue that attempted to ask and was cut off.... if you aren't billing for two weeks but sending out bills in the meantime... how many people just send checks the turn around and have their cards charged as well thus paying twice? She cut me off again with that ""oh well"" attitude to the point I just stopped trying and hung up.

Just be forewarned in those odd ball things but the guy that came out got the job done. Also the quote she gave me and what was actually charged were different. She indicated a simple clog was 125 and I was charged a bit more as I recall. The tech said he didn't find any instructions just like build up. I'm assuming the extra was maybe for the work of having to chisels the vent. No worries. Techs seem good the receptionist needs some remedial people skills. Woulda been another star or so but the lady was just too dang rude.

Troy S.

We needed to get our Tankless Water Heater flushed, so we looked online and decided to use Fresno Plumbing & Heating. The Technician that came to our house was very professional and courteous to my wife. The tech was in and out within the hour and cleaned up after himself. I am very happy with the level of service and professionalism Fresno Plumbing offered to my wife and I. I will certainly recommend Fresno Plumbing to my friends, family, and local neighbors.

James W.

Awesome company to use. Service department is second to none. I recommend Fresno Plumbing for all your Plumbing needs. Any time you call someone is there to answer.