Fresno Plumbing & Heating

David M.

So they did the plumbing on my new construction home and the tub in the guest bath and the shower in the master bath are sinking/bending (how ever you want to put it) It has caused an unsafe surface to take a shower in. I am a disabled Vet and an uneven floor without being in the shower is hard enough to navigate.
While dealing with this company they have no sense of urgency to get this fixed. I reminded them that it is not safe and can cause injury that leads to a lawsuit and he just said ""OK, have a good day"" I said dont hang up on me and he replied I thought you said what you needed to say. This was after the Supervisor got on the phone and started in on "" I thought we worked out the solution with the builder and you need to contact them...etc""
I had to tell him I am not calling about that but a time frame. How un-professional to argue with a customer about something I didnt even bring up. He was referring to a conversation over a month ago. Oh yea its been unsafe for almost two months.

I spent a half million dollars on my home and have to get a hotel because of this company not placing any priority on safety and health.

Update...So they don't want to deal with rude people. If that's the case sir you shouldn't pick up the phone and immediately go on a rant about how you thought the repair (how it's being done) was settled with the builder and I would need to call them instead of letting me voice my concern over waiting until next month with an unsafe shower l, when it's your schedule. Then when I did voice my concern you just (I don't remember your exact words) said bye. I had to stop you just to get a response. I only cursed at the end when hanging up on you because you made it very clear that my wife falling in the shower ment nothing to you and for me to go ahead and sue...

Kurt S.

Decided to replace our 20+ year old water heater before it failed. Yesterday morning, Friday, I had instant hot water anywhere in the house. Paid $2200 dollars for a new 50 gallon water heater. After 4 hours of work, the new water heater is installed. We now have no hot water. The tech has no explanation, and told me he will try and get back to me next week, but he is very busy. I have no idea when or if the problem will be fixed. Just ran the water in my kitchen sink for 5 minutes - no hot water. You be the judge.....I think I chose the wrong company. I have another plumber coming out tomorrow ( Sunday ) , to try and get us some hot water.

Liz D.

We recently inherited a house that needed a lot of plumbing work...after calling around I chose Fresno plumbing because 1. great customer service. 2. staff was beyond friendly and helpful with any of our questions. 3. very prompt with their times. 4. great affordable price. they did a great job on our house and I am so thankful we found them. Highly recommend!!!!

Juanita R.

They installed new water heater 2017 $1,500 later and now Only 4 yrs old same problem again ( bubbling nosies when hot water is going ) my warranty was only 1 yr. And I called them they were So RUDE !!

Al K.

We had 2 outside faucets that were leaking. I called Fresno Plumbing and they sent someone over the next day. Bill was able to fix it quickly and he saved me from spending more money.

Alberto C.

I hired a guy named Juan navarro and 3 other guys in this company on a side job, to install a full plumbing on a new construction house, they did everything wrong it took them 6 days and didn't finish all the job, when it was a 1 or 2 days job and didn't finish plus I ended up excavating 50ft long canal 20"" deep 8"" wide to run a 2"" pipe, to help them, I ended up firing them up, When it was a 1 or 2 days the most with 4 people, they budgeted me some prime, at the end of the day I endered spending almost 8grand,
When many people estimated me $3,500 I got the worst nightmare with this workers,
I thought this company had expert's workers but thumb down for him and this company.

Trang N.

We called around to so many places to get a quote for backflow testing. This was the only place that was able to schedule an appointment within a couple of days. Everywhere else was booked 2 weeks-couple months out due to Covid. They were also the one that would be able to service the same day of the testing if it didn't pass. Other places told me I would have to schedule two appointments, one for testing one for service if needed. I also left many messages for other companies. Only a couple of them called me back. This place answered my phone call right away, twice.

Their price was comparable to every company I called. It was $100. They didn't pressure me in placing my card on file before the appointment.

They gave us a 4 hour window between 8am-12pm. The day of the appointment, a man called me to tell me he was on his way. About 15 minutes later he said he was at my location, but I didn't see anyone out front. He was at the wrong place! The operator put in the wrong address. It was completely off. The man apologized and it took him about 20 minutes to drive across town to meet me. Glad I wasn't in a rush to go anywhere.

The testing took only a few minutes and he was out of there. I was so glad I was able to reach this company.

Barbara T.

Worst customer service I've ever experienced from any company. Called for service due to a burst pipe and they sent someone to fix the issue. My husband noticed the job was done incorrectly so we called for a service man to return and they sent Chris out the next day. Chris was the most unprofessional and service man we have encountered. He arrived clearly irritated to be there and when my husband asked him a question related to the burst pipe Chris responded that he was choosing not to complete this service call and walked off leaving the job incomplete and our family without water. We also spoke to Larry at Fresno Plumbing about Chris' behavior and Larry was just as unprofessional as Chris. We asked to speak to the owner and Larry informed us that there wasn't anyone on the staff that we used to work with because the company was sold about a year ago and is now an employee-owned company, meaning the employees run the business. This may be the reason the service men feel they can be so rude to customers. We have used Fresno Plumbing for all our plumbing needs in the past but this was the last time we will ever be calling them for anything and we will never refer anyone to them again.

Barry W.

Quick response, priced right, and very courteous....what more could you ask for.

Brandon W.

Called them out 3 weeks ago to do a basic rotoroot and spent $160. Just had to have them come out again to do the same job when the bathroom started backing up and had to pay another $100. Great company if you want to pay $260 for a basic rotoroot and have it take multiple trips.