Freitas Plumbing and Water Heaters

corina h.

I woke up Monday morning to no hot water, even though our water heater is only 3 years old! After unsuccessfully trying to relight the pilot light multiple times, I looked to Yelp and gave Freitas Plumbing a call. Guy was very helpful, assessed the possible issue over the phone, and called me back 10 minutes later that he could get the part. A couple hours later he and his apprentice were at my house, fixed the water heater, cleaned up after themselves, and was out the door before noon. I won't say the repair was cheap, but in line with every other plumbing repair I have needed. But I did appreciate his flexibility, timeliness and good customer service. He also made a point to check in with me the next day to make sure everything was working. Thanks Guy for the great service!

Tim L.

I shot out 4 requests for quotes on Yelp Sunday evening. By Monday morning I had 4 responses (pretty cool feature). Guy was the first person to commit to come over and give me a quote to replace my crappy Takagi tankless water heater. He checked it out, made some calls, and gave me a quote within 15-20 minutes. He started work an hour later, and before the Sharks game started I had a working water heater.

He was fast, communicative, wasn't pushy, and he stuck to his word, getting everything complete before the day was over. He and his apprentice did a great job and left the work area as clean as when they started. I'll definitely be keeping his card handy.

Shiva Y.

Recently our water heater had a problem and pilot light wouldn't stay lit. Furthermore, this happened during the weekend :(. I yelped and contacted Gabriel from Freitas Plumbing. He was prompt and provided clarifications to questions that I had. The pilot assembly was not available either at HD or Lowes but water heater was still under warranty. I made arrangements for the manufacturer to ship the parts asap and we had the parts by Tuesday morning.
Gabriel arrived, almost on time :), and explained what is involved, how long it may take and have the new assembly in place within 45 mins. He was helpful throughout and provided other related information on other types of water heaters (tankless, electric), brands, etc, if I ever have to replace the current one.

Frank R.

My water heater started to leak and decided to go on Yelp for help. I picked Freitas Plumbing because it got 5 stars and all of the reviews were excellent. I called late morning and they came the same day in the afternoon. Since the leak was getting worse, they really helped me out. The work was excellent and fast. They cleaned up after themselves and even help me straighten up my garage. Guy was friendly and offer some great advise. I will definitely call Freitas for all my plumbing needs.
Frank

Maiko L.

Had drainage pipe blocked up and overflowed a downstairs toilet and shower. Setup an appoint late evening the previous night and they called me at around 8am. Showed up to my door 2.5 hours later as scheduled and proceeded to check around. My home is older and had tricky pipes where there were a lot of T-joints. Guy started looking for the problem from the backed up toilet which lead to one of the tricky T-joints. Then he proceeded from drainage on the opposite side of the toilet. There was also another trick T-joint there. However, after tweaking the snake through, he finally got the drain to go down. The operation took 2.5 hours. But Guy charged me the flat rate discussed before the job started. They were clean and provided good clean up for my bathroom and adjacent laundry room. Very happy to have quick turn around.

Ken C.

My 3 years old GE water heater is not heating up, hence called Freitas up. He told me since the water heater is still very new, GE customer service will able to replace the part for free! The only thing he will charge me is the labor for installation! That is more than fair! He looked at the problem from customer point of view and save me money!

Jay D.

I woke up to a leaking water heater wreaking havoc onto my basement floor. While calling around for someone to perform a same day replacement, Guy proved to be the most responsive and offered me a fair quote. Guy and Anthony showed up right on time and efficiently replaced the faulty heater. They were very pleasant to deal with and answered all my questions throughout the job. The quality of their work from start to finish was amazing, and it was clear they took great pride in making sure the details of each step were performed just right, without rushing, and cleanly. These guys are consummate professionals, and I will not hesitate to recommend and use them for any plumbing needs.

Cindi T.

Replaced water heater with short notice. Was very responsive, updated a very old configuration. Also looked at a different plumbing issue for no charge. Would definitely call them again!

Evaristo D.

Just finished a job at my house, where in my sprinkler head leaked,called guy and within 30 min showed up, and fixed the problem... In an emergent manner. His charges were very reasonable doing the job off hours.
I will definitely recommend Guy for any plumbing job on your house.A++++!

Mike G.

the best plumber i ever had , very professional, hard working and most importantly ""gets the job done, and done right"" i called freitas plumbing to come fix what "" mr plumber"" could not do,