Fred Morrow Plumbing

Suzanne B.

Our condo building called this company to diagnose a problem on a Saturday afternoon. We were informed it would be an overtime charge and assumed it would be about 1.5x the normal rate (or perhaps a bit more or less). We were shocked to receive a bill for $450 for a 1-hour service visit (just to diagnose the issue - not even fix anything). They charged us 3x their normal rate which was quite shocking. (This wasn't a holiday like New Year's eve or Christmas- just a normal Saturday). We did reach out and try to come to a resolution in this matter prior to leaving this review, but they were unwilling to reduce their price even $1.
I can't speak to their technical abilities as plumbers (I will assume they are good), but from a customer service perspective we were disappointed (especially as we are looking for a long-term plumber we could use going forward). Just so you understand that their ""overtime"" is triple the cost. ?

Ms D.

They definitely take the time to investigate and repair any plumbing issue we have had. Plus every plumber they send has a long history of experience. I would definitely hire them again.

Justice G.

Horrible customer service. I have a one way valve and live on the first floor. The problem is always in the garage -- been dealing with it the last 30 years. They have to come and snake the pipes from the apartment above because of my one-way valve, but insist that I hang around just in case. Last time, they didn't even come in and I lost a day of work. My condo association has a contract with them unfortunately, but if you have a choice, give your money to someone decent, who is trustworthy and polite. I hired Brian Whitaker from Valencia and he was great: 1 661-644-3331. Brian also told me Fred Morrow tried to lie and blame me for the building problem. Dishonest, disrespectful, disgraceful!

Sarkis V.

Always on-time, professional, and clear communication with quick turn around on every project I have used them on. Highly recommend giving them a call for your next plumbing project if you want things done right the first time.

Eva C.

A horrible experience with this company. Scheduled an appointment for an in-home consultation for installing an automatic water shut-off valve and a few small jobs like drain cleaning and toilet valve replacement. The guy named David /Dave came late, took a bunch of pictures, and left in a hurry without cleaning the drain or changing the valve. He promised to give me an estimate within a day or two, but said the ballpark price for the device will be $3k-$4k. Three weeks passed and no response. I called back and the person on the phone said they will definitely get back to me tomorrow. I still didn't hear anything back from them. However, I am so glad they didn't get back to me as the most expensive water shut-off valve at Home Depot only costs $800.

O M.

Vlad was Courteous, on time with a fairly quoted dryer job. Price at the end didn't exceed the initial quote. Will definitely use his services again.

Marc S.

WOWZERS. Did not even get ""that"" far. Wanted a quote to install a home water heater. Spoke to a woman who was literally almost falling asleep and seemed as though she was making it up as she went along. She supposed the job would be about three hours work at their labor rate - $390.00 an hour - for one guy (he obviously has no trouble lifting a 185 pound water heater by himself. Also asked what brand - what difference does it make? Also said if another guy was needed that the price would change. She quoted me an approximate price plus whatever parts they needed. WHAT? Not knowing what it would cost in full upfront, ABSURD! What kind of quote is that? They should have an estimate based on facts, like an onsite visit to properly quote the job. I told her I would call a legitimate plumber instead. STAY AWAY!

Tekno H.

Had an issue with under house repair stinky sewer leak. Jose came out and fixed plumbing leaks are the worst.

Julie K.

Fred has been our plumber for 13 years, and I am so grateful to have his advice, recommendations, and work. Yesterday we had a new kitchen faucet installed -- a model Fred recommended and which I absolutely love. We also had the pressure regulator replaced. My old kitchen faucet was leaking; a bad regulator could have caused very expensive repairs -- which have now been averted! They don't automatically recommend new equipment -- they could have fixed my old faucet, but I really wanted a new one. In the past we've had new toilets and sewer lines flushed. I highly recommend Fred's company.

Barry G.

Over decades of home ownership and business management, Fred Morrow Plumbing is, hands-down, the best plumbing service we have had.

We are always treated with thoughtfulness and respect by everyone we deal with at the company, and these are exceptionally talented plumbers.

Recently, Mr. Morrow came himself to measure the cut-outs in our countertops to ensure that we were ordering the right sinks, saving us the expense of replacing the countertops. Much appreciated!

Fair prices, top-flight service, and a pleasure to do business with.

We have frequently highly recommended Fred Morrow Plumbing to our friends and neighbors.