Frank's Repair Plumbing

Cathy L.

I made a call for my boss the other day to get a repair. The lady on the phone was so rude to me.
Terrible people skills as well as customer service.
She basically accused me of not being associated with the business I was calling for and not having any money. Talk about making a snap judgment.
She didn't even get as far as to ask me what we needed a repair for. She wouldn't set up anything before my boss called her back.
My boss was annoyed with the request as well.
Next time you take a call remember that people can hear your attitude through the phone.

Nicole C.

These people are going around quoting exorbitant fees and taking advantage of stressful situations to force people to agree to work that doesn't need to be done. They have taken the plunge of greed and no longer receive Globe news best ratings since 2008 for a good reason. They may only be the best at gouging the unsuspecting and/or stressed. DO NOT CALL THEM. Amarillo has plenty of fine plumbers though these people may be the easiest ones to get out to the house; they're also very quick to pick your pocket.

Walter K.

Called Monday morning at 9am on an AC issue. The dispatcher said they would be out that day and would call first. No show no call! I have used these guys before with fairly good results. not today though

Brandon C.

Unprofessional I'm from Hereford we're not use this company ever the plumber they sent is rude and there evaluation is a joke. Is kind of plumber that doesn't want to get dirty and their evaluation is just to look at it and charge you $60 for an evaluation I will never use this place again

Scott C.

Called thse guys on Saturday to unstop a drain. 4 hours later the guy shows up and acts like he doesnt know a thing about plumbing. Quotes me 180 bucks with no guarantee of fixing anything. I said no thanks, and called Apple. They came on Sunday and had me going in 30 minutes for 80 bucks. And that was on a Sunday. I will never call Franks again..

Rob B.

Called them on Christmas Eve and they came out to fix a water leak. Questioned them about the price so they repaired the leak not as they said they would. Very poor job but guaranteed it for 90 days. Less than 30 days later leak was back in same spot they repaired. Called to have them fix it and was told it would be the next day before they could be there. As no one would wait 24+ hours without water especially on a Monday morning I was forced to call another plumber. And they call this a guarantee. Never again and if I could give them no stars I would. Way too many plumbers in this town to pick from. My advice don't call them since I paid them for bad work and had to pay another plumber to fix their sloppy job!

Natasha P.

I've always had great experiences with Franks. I've used them several times and never a problem! The guys they send are always Friendly and seem to know what they're doing. I also appreciate you don't have to wait a long time for them to send help when you need it. We've used them to repair plumbing issues, they completely replaced our sewer lines, and most recently they fixed a gas leak. And every time, the actual cost of was lower than what they quoted in the beginning!

Patrina M.

Hot water faucet in tub would not shut off completely.
Roy and his apprentice show up very quickly, they were both very professional and friendly.
They gave me a quote of $500 to fix it. They had to go get the part. When they got back Roy told me that they had to get a new faucet and it would cost me another $200 because they had to cut a hole in the wall to install. it took a total of 5 minutes to replace it. I'm not a plumber, but $700 to replace a tub faucet is really pricey

Evan S.

We always get prompt, courteous service with Franks Plumbing and Air. Most recently, Dennis M was the master plumber that installed a new water heater in our home. Dennis and his assistant were professional and did not leave any kind of mess. I was very pleased and will ask for Dennis to service and repair other plumbing issues in the future.

Michele H.

Horrible service. Hope the company can learn from their customers experiences with them. I don't seem to be the only one who's experience wasn't Good. There's too many other companies to have to deal with these guys. See my review below (photo).