Frank's Repair Plumbing

Jarrod M.

Took off work for my appt, no one called and no one showed up. Receptionist said she would have the manager call, 2 weeks haven't heard a word from them.

Mailmanmike L.

We had 2 faucets changed. We had already bought the faucets. They charged us $800! That was with the "veteran's discount!" Ridiculous! He made $800 in less than an hour!

Kimberly C.

Be aware! I set up an appointment online for a "free" estimate but it isn't "free". The person I chatted with online did not disclose the service fee to just come out. After looking at our job they told us there was a $79 fee. When my husband told them we were not informed about a fee, they said it's on the webpage. I've looked on their webpage again and do not find this information. My husband told them they will not be considered for our job.

Donna C.

I will never use Frank's Plumbing again. They replace the outside hose bib. A 30 minute job and I suppled the parts; way over charged me. Cost $234! Then when I called to receive an itemized invoice the lady on the phone would not send one and was very very rude.

Tanisha F.

Horrible service. Hope the company can learn from their customers experiences with them. I don't seem to be the only one who's experience wasn't Good. There's too many other companies to have to deal with these guys. See my review below (photo).

Ralph G.

Unprofessional I'm from Hereford we're not use this company ever the plumber they sent is rude and there evaluation is a joke. Is kind of plumber that doesn't want to get dirty and their evaluation is just to look at it and charge you $60 for an evaluation I will never use this place again

Kimberly B.

Dennis came out and gave us a quote for 1600.00 for sump pump replacement and never actually looked at pump but stated that he knew it was burnt by looking at cord. Got it fixed 2 days later for $85 with another reputable company. The pump was actually good but some part was stuck and once cleared it's now working fine...even if we needed a new pump, the quote was only $300-$400. Always get more than 1 quote for any services needed.

Cara B.

I've always had great experiences with Franks. I've used them several times and never a problem! The guys they send are always Friendly and seem to know what they're doing. I also appreciate you don't have to wait a long time for them to send help when you need it. We've used them to repair plumbing issues, they completely replaced our sewer lines, and most recently they fixed a gas leak. And every time, the actual cost of was lower than what they quoted in the beginning!

Londa C.

Dennis Martin is the repair man that was picked for our house. He was to repair the cartridges on a sink.
tub and the shower. I had to order replacement parts for the sink that he destroyed, he said he needed to order parts and left our shower and tub exposed and unusable for over a month. Thank goodness we have a second bathroom. On return he said he couldn't fix it after all and we are having to repair it ourselves. If he is the one assigned to your home cancel and call someone else.

Savannah S.

I made a call for my boss the other day to get a repair. The lady on the phone was so rude to me.
Terrible people skills as well as customer service.
She basically accused me of not being associated with the business I was calling for and not having any money. Talk about making a snap judgment.
She didn't even get as far as to ask me what we needed a repair for. She wouldn't set up anything before my boss called her back.
My boss was annoyed with the request as well.
Next time you take a call remember that people can hear your attitude through the phone.