Frank's Mr. Plumber

Sally J.

Shane from Mr Plumber was prompt, courteous, and cleaned up everything when he was done.
I did agree to have the work done, even after given the estimate, we thought it was high, but we wanted the work done. When the office called to see how my experience was I told her I was happy with Shane and the work, but thought the cost was high, and that it would have been nice to know upfront that the cost is fixed, and there is no itemized invoice.
Frank called me back with in 10 minutes of the conversation, after explaining to him my feelings and thoughts, we came to an agreement on a lower price.
Sally J

Jennifer A.

I had two appointments from Frank's Mr. Plumber. The first one was not so good. Unfortunatly, inexperience from the first guy. But he really tried to figure out the clogged sink problem. After he left, I did the laundry and the problem was not solved. I called Frank's back and the Receptionist was really nice and productive. She sent Brian over within 1 hour. He knows all about the problem that I had and solved it within 1.5 hours or so. He cleaned another drain that I never had cleaned before plus the main drain and now I don't have to worry about overflow from the washer left running to the END --finally. Brian was absolutely the best, explained everything and it was quite pricey comparing to other companies, but worth the money in the end. Brian ROCKS no doubt. He is definitely a master plumber!!

Gary H.

1pm on a Friday hot water heater gave out. Earliest appt was on Monday. That didn't work for us so receptionist said to give her a few minutes and sure enough she called back and said she had a plumber available and he would be there in a short time...he got here within 30 min. Quality of work was really good, friendly and engaging plumber. Work completed and cleanup nicely. Very happy with service and will mark to use again.

David or Marcia Gunther ..

22 year old water heater started leaking and Brian from Mr. Plumber got us a new water heater the same day. Great service and will use Mr. Plumber again.

Dorothy B.

My sewer backed up right before Easter, and with company coming to stay, I needed help fast. Bryan did a very thorough job. There was detailed documentation showing the work.
The only downside was I later discovered in the Clipper brochure, there is a $60.00 off coupon for sewer cleaning. I emailed the coupon and receipt . I would think for good customer service it would have been mentioned when I had the work done. I did send it a month after, due to dealing with having to put in a new sewer system and a new garage roof, and landscaping to repair the lawn. I received a voicemail (addressed me with a male name??), saying it was a month after and nothing they could do. Disappointing when you're on a fixed income. I decided to go with another company for the sewer replacement, which voluntarily included 2 $50.00 coupons off the price.

Joe S.

Very responsive it was wonderful he got the initial quote for me and then spent four hours here fixing my problem. He was very knowledgeable. I will use again if needed.

Diane G.

We had our bathroom sink unplugged and a new kitchen sink and faucet installed by Frank's Mr. Plumber. Our plumber, Craig Comstock, was extremely nice and helpful and very professional! if you have a plumbing problem, call Mr. Plumber and ask for Craig! We highly recommend him!

Jennifer R.

I had a terrible experience today with their dispatcher. I needed emergency service for water backing into my basement. She offered me an appt Monday (3 days away) and when I called back asking about their 24/7 service she pushed me off. Frank himself got word of my review and called me directly himself. I already had someone here. He apologized profusely, offered to come out and double check himself to make sure the lines were cleared, or whatever work needed to be done he would come out and handle himself. He ended up paying for my service for the plumber that was here and kept in contact with me throughout the evening. I really am at a loss for words. He went father than above and beyond. It's such breath of fresh air that someone would go out of their way to show how truly they care for their customers and their business. I will continue to call them for my office and my home. How can I now possibly go anywhere else? It's a beautiful thing to say this company has redeemed its faith in me.

Kate B.

This morning, I noticed sewage in the sinks in our basement. I really wanted to get it taken care of today, but I worried it would be an issue to find someone since it's Sunday. I tried Roto Rooter, and the soonest I could get service was Mon. After looking at reviews on yelp, I tried this company. I have to say, if this is the level of service they always provide, they'll always be my go-to! I called at 9:30ish, and they were able to have their on-call plumber come by 11:30. He was right on time, and could not have been any nicer! He made sure of what the issue was (the pipes had to be snaked), and even shoveled the lawn to find the pipe to do the work. After giving me an estimate, he completed the work very quickly. The cost was extremely reasonable too, so that was even better. I had to go in the basement later in the day, and I checked the sinks just in case, and it looks like not only is the issue fixed, but the sink was wiped out clean, which felt above and beyond what I would expect. Overall, I was very impressed and happy with how it all went!! Shoutout to the plumber who came, Mike, who was so helpful and nice!

Heidi G.

Water heater started leaking. Called them to come out and they put in new one same day.