Frank Gay Services

Jesus P.

Unprofessional. They refuse to provide any pricing or rates without paying them to come out. My landlord used the to do a typical hydrojet cleaning of a clog through the clean out outside the house. They charged over $1,200 for a $300 job!

Carol M.

The response from the company regarding further bill adjustment was I was charged correctly. Given my dissatisfaction I requested to cancel the family plan I signed up for and was told that I must sign a customer satisfaction agreement that promises I retract this review and only a partial refund would be provided . The agreement asked I waive some significant rights . So I chose not to sign this agreement for a partial refund. The customer response was they have 2 priorities : to protect the company and meet customer requests. Sadly they have lost a customer . I hope others don't get treated this way . This is not good business.

John F.

Repair person could not fix the problem because he said he couldn't get the nut off supply line. It's a flexible line that did not even need to be removed but he said he """"had to do it that way"""" because he didn't want to risk breaking it. If he broke it he could have just replaced the whole panel. (Very slim chance of breaking it). He also quoted me almost $400 just to change a cartridge in a washer less faucet. Also, they quoted me an install of a water heater- twice the install fee of two other services I called. Now it's just ridiculous.

Alexander V.

This is the most horrible experience I have had with a company. If I could rate them negative stars I would. I hired them because I had seen many commercials and advertisements. I only wanted my air ducts to be cleaned. The first time they came to clean the ducts, the maintenance guy, Ben Ortiz said it could not be cleaned because my breaker was broken. Everything was working fine before so I have nothing else to think but he broke it. After him, other """"technicians"""" came and said that it was the circuit breaker that was causing problems. This wasn't true. Then, on a Monday, Carlos came to fix it but he didn't even have the circuit breaker so he then went and ordered it. While he was trying to install a new breaker, there were sparks of fire. He stopped and said that it was actually the box that needed to be replaced. He then replaced it and tried again but sparks of fire again. After that, he said that it was an electrical problem. But everything was working so I didn't understand this. He was also fixing the thermostat but ended up turning off my heat. By checking and checking, he finally realized that it was my compressor not working. So then, he tried to sell me a whole new unit for $10,300. I requested for a senior technician, David Muniz, and he was the only person I felt was an actual technician. He fixed my heat but was still trying to sell me an A/C unit. Overall, the so-called technicians that came kept misdiagnosing the actual problem when all I wanted was my air ducts to be cleaned. I do not at all recommend this company. They broke the stuff in my house just to make money. Never again.

Sharon T.

My issue was resolved by Frank Gay Services. I did receive a quick response to my complaint. Though their prices are extremely high, they did fix the problem.

Alyssa K.

I called for service on my a/c unit. Told the person (who took my service call) that my a/c didn't seem to be cooling all that well. She said they would send someone out. I asked if they keep R22 on the truck. She didn't know but would make a note on the call sheet. Young guy comes out and goes to my a/c to check pressures. Came back in two minutes to tell me I had an R22 system and that they don't service R22 anymore. Wanted me to agree to a $10K+ new system. For this I paid him $90! A total rip-off! Shame on this company. Never again will I call them.

Juan J.

Called to replace a toilet water line valve and the plumer didnt know how to do it. He end up replacing the the opening and closing part of the valve because he could not remove the old valve. He never gave me the other part of the valve after I paid for it. Make sure to pay after the work is done and that everythin is include in the invoice to include the teplacement part.

Janice E.

I would not hire this company to do anything in my house again. Their office quoted me $129 to come and evaluate all the damage done by a large power surge. The electrician called on his way that he wouldn't come unless he got $299. I questioned why it was now more than double. He said it was now $299. I would have hired someone else. I had waited days for the company to send an electrician to come and another week would have been a problem. I should have cancelled. Mediocre evaluation. He said he couldn't check appliances or air conditioning which were my big concerns. He said he could only spend two hours. He spent less than that and changed the burned ceiling fan box (not really needed when examined) within that time. Then he gave me a bill for $399. I was not told of an additional $99 charge for the box, but would have paid for the part. I found this to be very upsetting. The manager would not correct this. Beware!

Mike B.

So this is a response to my earlier review. First off they responded to my review with """" call us, our customer service manager is here to help"""" Thats a joke! I already called and complained and they did Nothing. Second is that I posted a bad review on google and it was extremely altered by someone to reflect 5 stars. I found out when google posted that it had been altered. I'm the ex customer of 10 years. You wanted to charge $300 to tighten a bolt on the sink that you installed a few months earlier. The fact that my google review was changed and you have the nerve to ask me to reach out to you for help? I did reach out and you did Nothing! How about you treating me right the first time. Charge a fair price and don't charge me when you come back and fix your screwup.

Ree R.

I scheduled service for an outside electrical panel, they sent one new guy, who arrived late and has had a terrible attitude all day, he's been complaining about the job and how hard it is and has been making me feel like my job is a bother to him. I feel bad that he's one person on his own but I shouldn't feel bad for hiring the work. He's been here more than 8 hours and is still not done. I chose this company because they has good reviews. The job was expensive and this is what I get? Lots of damage to my ceiling, just a messy electrician, terrible attitude and no respect for the customer. I gave it 2 stars only because the guy hasn't left and didn't decide to just say to hell with it, which he's said a few times already but I don't know if I can ever trust this company again. Update: Changing to 1 Star. I was supposed to have someone call me about completing my job, the job has still not been completed and no one has called me about finishing the job, (They all know about the issues and """"logged"""" it. I am now w/o power to half my since since Wed 11/24. A """"manager"""" was supposed to call me on Monday 11/29 (since no one could take my call on the weekend when I asked about when were they planning on coming out to finish the job) I was told that they had """"nothing"""" on the schedule to come back out, are you kidding me? Before they came I HAD power to my WHOLE house, how do you not plan on coming back out and why does the customer have to call and harass to get someone to finish the job? I have not heard blip, I have called them and get a """"leave a message"""". I have reported them to the BBB. I sent them an email before I made my complaint as they asked to do before contacting the BBB, but it doesn't matter, they don't seem to respond to emails either. Shoddy work, terrible customer service, poor attitude and disrespectful. What was supposed to be a relatively small hole turned into this because the guy used to wrong wiring holder and pulled more roofing than necessary, I got all kinds of debris in my sink and down my drain which now I have to have a plumber come unclog for me.