Frank Gay Services

Randy K.

6 April I called Frank Gay services to have them come out to my house for a water leak I had a hole in the wall and I could see the leak under my master bathroom foundation so a plumber by the name of Billy came to my house I showed him the hole in the wall I showed him the master bathroom he told me it be $750 just to bring Out his equipment to verify the leak I asked him should I turn the water on so you could see it he said no I'll go to the truck and get you some estimates. He came back option one repipe house drywall patching permit and two new faucets in the bathroom with new water heater $7900 option number two leak detection break slab repair pipe only 3 inches patch concrete no warranty $3482 option number three was repipe house no permit no drywall $6241 and option number four was re-pipe permit drywallFamily plan $6806. I talk to another person and two days ago they came out and use a scare tactic on her said they couldn't do the concrete slab she had to re-pipe her house and it was a lady so I took advantage of her. Be Careful of the plumbing company I found another company that came out and replace my pipe and did the slab for $200

William T.

I called Frank Gay to find a leak in my bathroom. they showed up on time. the tech didn't even check anything he only looked at the floor where I had a towel down to soak up the water (he didn't even pick up the towel to look) he told me I had 3 options. 1. re-pipe the whole house for 8,500 and this is what he recommended. (that's like saying I have a flat tire on my car and the mechanic say's """"well, you could buy a new car"""" 2. some other crazy deal for 7,000 3. just to look for the leak was 2,000 just to cut out a piece of drywall and look inside which would take about 10 minutes this is a very dishonest way to do business. don't trust this vendor. I'm sure I'll get someone in the Orlando area that will at least look before quoting prices like this

Tron D.

I usually dont give reviews but this was horrible. Had a main pipe in yard with a small leak. Technician came out gave me two options. First option 2627 dollars to run a new pipe from main valve to house. Second option fix old PC pipe and valve 1814 dollars what a RIP off company. Then stated he spoke with manager and said 898 would work. What???? Finally ask me what I wanted to pay? I said 19 dollar service fee. Had it done the next day for 150 dollars. What a racket!!!!!

Tom A.

gave estimate for $650 for some minor PVC pipe repair, got it done for $210 from another plumber. I will never even call them again and Im a returning client. shame on you frank gay

Shawn M.

Howard J. came to fix our after hours emergency. Extremely knowledgable, professional, and outstanding craftsmanship.

Cindy M.

They did not provide a quote up front then OVERCHARGED and never returned my calls. I had to call 4 times and the manager never bothered to return my call. Worst company that I have ever dealt with.

David S.

Frank Gay Service's is an excellent company. The people that they hire are the top of the line. We start with Skip who is the main contact person he takes good care of his customers and employees. Here are a few of the names Joe, Robert, David there are more but my memory. We had a leak under our kitchen slab. When my better half said she heard water running can I check and see if any taps are running nope. Oh no a leak in the kitchen tile. We decided to get all replaced by Frank Gay services. We really liked there work. Know for what else they did we had one of those pink garden tub's well we went for a full new look. Get rid of this garden tub we did you should see what a great job for us. Hire them you will not regret it. The last one is Kevin Bispham who installed the shower light . Here are some names Brian, Richard, Skip, I can not really remember all the names. So if you hire Frank Gay Service everyone who works for them will do an excellent job.

Larry M.

I had water under my kitchen cabinet on Thanksgiving Day. I scheduled this Company to come out on Monday to avoid OT and Holiday charges. I explained to the operator that it was something simple but I had shoulder surgery on 10/29 and was unable to get on the floor to diagnose. They said the tech would be here between noon and 5 PM. the trip charge would be $79. the tech did not arrive until almost 5 PM. I told him what I thought was wrong, it seemed the garbage disposal was coming loose. He confirmed this was the case, walked out to his truck and came back with a flashlight and channel locks and tightened the disposal. He was inside my home for 5 mins. It took him longer to fill out his paperwork in his truck in my driveway. Long story short I ended up with an invoice in the amount of $179.00 the charges of $140.00 labor and a 36.00 trip charge and a 3.00 charge for misc. consumables? I have attempted to call this business 2x since he was here but both times I was put on hold and waited 5 minutes and 7 minutes. I will never ever use this Company again. While I was on-hold I heard Frank Gay himself tell me how great this business is and focused on customer service, several times!

Mark V.

Made appointment, and took the afternoon off as they gave a 1-5 PM window. At 4:45 PM they called and said the plumber won't make it today. Did not reschedule with them. This is not a reputable company.

Phillip R.

AC tech came out on Saturday night. Tech said it was my fan motor and the one he has installed was $260. But come to fund out that was not the correct one. Had to wait until Monday go get the correct part. Now the correct motor installed is $800!!!! Plus the $130 Trip charge. $930 for a fan motor. That is after I ask for a better price. Over $900 was the quote plus $130. I have used in the past and thought it was a fair price and good service. NOW I will be going elsewhere for HVAC service. Sounds like bait and switch. I understand mistakes happen but triple orginal quote!!!