Frank Gay Services

Mirjam F.

We are a veteran non-profit organization and we used to get great service years ago. Now that it is not owned by Frank Gay anymore, the service has gotten terrible (not the technicians, but the corporation), and the service is now so overpriced that it is unaffordable. When we have called for an emergency service, we have been told it will be a few days before someone can come out. That makes me wonder why they have an emergency service in the first place. Isn't that what an emergency service is supposed to do? You know, respond to an emergency. The last few times we called and actually got someone out here, we never received a bill, then a week later we get a lien letter because we haven't paid our bill. This is how they treat a veteran's organization; I can't imagine how they treat the general public. Now that we have found a reliable service, we will never call Frank Gay again. This bad review is about the corporation that is Frank Gay now, not the service people. Scott Finnell Commander, VFW Post 4287 Orlando, FL

Jana D.

Total rip-off. I have not received a call back after 4 days and 2 phone calls so I'm forced to vent publicly. I was unable to be at the house to speak with the plumber but he informed me over the phone that there was an extensive problem with a copper pipe coming into the house that would cost, at a minimum, $1400 to fix. When I returned home, I saw the minimal work done. I preceded to look at my cameras and he was initially there from 8:00-8:45am and then returned from 10:15-11:15am. That was it and I was charged $1356.00!!!! Of course I was upset and showed the pictures to a commercial plumber (who is married to one of my employees). He showed it to all of his work buddies who agreed that the work should have cost $400 max if they came on the weekend (which they didn't). What a complete scam!! Update: I have a written offer from Frank Gay for a refund of $750. Thank you Alesia Manual for your assistance in customer service.

Larry R.

Anyone else would get the job done faster than these people. Dragging their feet, taking their sweet time. Calling them is a waste of time because they will only tell you that they'll call you back and they never do. Just overall very unprofessional. We are almost a week without power because they're so unorganized and unreliable and have TERRIBLE communication. Such a regret hiring this company.

Boo Z.

""""Always do right, this will gratify some people and astonish the rest."""" This is what the manager states above about the business - he's right, we were astonished. We had a plumbing drain that was blocked, causing chugging noises in the pipes within the walls. The office told us each visit is a $39.99 charge, applicable to the repair cost - so we moved forward. The technician inspected the property, and told me running a snake to unclog the drain would have to be performed from the roof pipe, and """"is much more expensive"""" than running it through a clean out drain on the ground because """"he has to get on the roof and it's raining"""". He then presents a quote over $800 for this rather common task which should run around several hundred dollars. We asked why this was so expensive, and were told that taking the equipment on the roof is a greater liability. We then asked if the price would change if he didn't have to go on the roof - no, it wouldn't. """"Operating the equipment is even dangerous on the ground"""". What? Realizing we weren't going to go forward, we asked to just pay the $39.99. The technician was trying to charge us $49.99 - which we challenged based on the Office's original statement. His explanation for the change - """"as soon as I step inside the house, the fee goes up"""". How are are you supposed to diagnose the problem without coming in the house? He then proceeded to justify the fee increase because there was a difference between """"assessing"""" and """"diagnosing"""". Now they're nickel and diming using semantics. Seems like a run of the mill, deceitful company upcharging laypeople. Stay away and go with someone who runs an honest business.

David B.

What a nightmare!! Anytime your air goes out and don't have ac for 5 days but is comparable to my experience! My appointment for install was 8-9a I get a call around 9a and was told they guys were out until midnight and will be there at 11a. Ok no problem. 11,12, 115 went buy without hearing anything. I called and was I hold for 15 mins before customer service answered. She told me a tech was on scene. I told her I have cameras all over my property and no one was here. 138 they finally arrived. I ended up cooking them dinner as it was late. It's now 914 still no air, they can't figure out how to connect our nest thermostat, and spoke to me like I was unintelligent. They attempted to tell me that there wasn't the correct wiring. I asked them if they ran new electrical, they didn't. So I explained that if the same wires were there that it will work. They tried to tell me I need to charge the unit. The nest gen 3 does not charge, it plugs into the base. Now they are trying to install the $20 thermostat of theirs on top of the google nest base...They didn't put their air filter where we agreed to during the walkthrough and contract signing. I asked them while they were installing the new riser of they were going to put the filter there as agreed. He stated: """"oh well I already put the drain pipe in.. sooo..."""" It's to the point it's just comical. They also left the door open all day knowing we have a cat here. COVID precautions? Naw, no mask or anything. Not the service you would expect spending that amount of money to a company who has been around since 1976!

Steven K.

This company needs to be charged with fraud and bait and switch. I had called for electrical services. They came out and quoted me $1900. Then a few days later the quote went to $13000.00 with all sorts of extras and stated the county won't pass the inspection without it. Well come to find out they work on commission and don't tell you the truth about what is actually wrong. They just want to take advantage of you since you are a woman. Don't call this company for ANY repairs.

Del B.

Called to replace a toilet water line valve and the plumer didnt know how to do it. He end up replacing the the opening and closing part of the valve because he could not remove the old valve. He never gave me the other part of the valve after I paid for it. Make sure to pay after the work is done and that everythin is include in the invoice to include the teplacement part.

Tom B.

Cannot believe this company has any good reviews.we called them due to a constant humming sound coming from our walls. They basically have no way of knowing where a leak is ( A MILLION DOLLAR company and they can't buy equipment to detect leaks !!! they gave an excuse for everything).they replaced a small portion of a water line and charged us $4000.00.... Well.... we still have a very high water bill and humming sound... went to both locations twice to get some sort of explanation... our last meeting was with (I don't know a big boss or owner perhaps, won't mention his name) extremely arrogant man.who obviously could've cared less.... Done with my review .... Please avoid this company ... a lot of other HONEST !!! ones out there.

Joann L.

The employee was late. He called and was at the wrong address. Advised he would be another hour to my, correct address. I had to call and check to make sure there wasn't an accident or something, since it was TWO hours. He said he had had an emergency. (That's absolutely fine, but you should alert your customer or your employer to have someone reach out to customer). I asked for a few quotes and STILL have not heard anything or received a call back follow up. Very disappointed.

Stacy D.

It was like being held hostage by our want for AC. First guy came out and """"fixed the AC"""". He was told that the drain lines were backed up before the AC had been down for a day and he needed to clear them. He dumped some chemicals down there and left. AC only stayed in for a hour before shutting down due to backed up drain line. We called to have him come back out and he said it would be $120 for him to come back out again and $250 to blow out the lines. We ended up having someone come back out the next day who was great and fixed the issue but was stuck charging us the exorbitant amount of previous techs quote over the phone. When we called management to complain they said all they could do is give us a possible discount on future service. Why would we ever want to call them back out after that?!?! If you use these guys you are taking your chances.