Frank Gay Services

Julie M.

After horrible experiences with 2 other companies, I had Frank Gay come out to inspect my leaking drain pan. He was on time, the person who came out to look and see what was wrong was honest and upfront about the issue and why the previous fix by another company didn't work. He was able to provide me a quote for a new system so we didn't have a high pressure salesmen appointment, and they replaced it NEXT DAY! The technician was nice and professional. The electrical work was completed timely by their electrician. The price was reasonable and when he said this is the price out the door it was. No hidden things or gotcha moments when they found something else to upcharge you and you had no choice Thank you! You just earned my business and the business of our rental properties as well. Hopefully things will continue on this way and we will have a long mutually beneficial relationship!

V M.

Your plumber was very professional and explained the issue with the water back up in my kitchen sink. But your price to fix the issue was just CRAZY. You charge $700 to snake a drain. The average cost for this is $150 - 350 Max. I hope the up change brings you much luck.

Kyle M.

The technician came out to diagnose my air conditioning unit because it was leaking. He claimed the coils needed to be cleaned and it would cost $1600 to clean. I told him that I could replace the unit for that amount! He claimed I did not pay for the diagnostic of $129.00, however I told him that their policy was to pay in advance for after hours! Anyhow, the job is actually a $200-400 job! Warning!!!! Do not allow them to rip you off. I will never use this company in the future.

Robert S.

Can't recommend them for electrical services. The initial consultation was positive: The technician did not try to up-sell products or services and their price came in below that of Mr. Sparky, so it was an easy choice for me to go forward with Frank Gay. Once the technician came back to do the work it has gone downhill from there. It was obvious that the tech was rushing to get the work done as soon as he came in, which is fine as I know they're on tight schedules. But when he tried to take my payment and leave without walking me through his work I knew something was off. Sure enough, an outdoor outlet that was to be repaired was still not working. The tech tried for 5 minutes to get it working again, insisting that he had initially fixed it, but then gave up and said that it was getting too dark to do the work. This was on my front porch, which has lights, at around 6pm haha. Being a patient person I agreed to the reschedule the next day. I re-arranged my entire work day, again, only to be told an hour into the service window that he wasn't going to be able to make it and that I needed to reschedule again. I refused. To be clear I was not charged for that work. That would have been the end of it, but 2 nights ago a smoke alarm that they installed went off in the middle of the night for no reason. When I called to ask what can be done the agent was very accommodating, reminded me that they warranty their work for a year, and that they could have a tech out the next day which I appreciated. I spoke to the tech during the lunch hour to confirm the appointment and he asked if I could accommodate HIS schedule by being available earlier. I could not. He called me an hour later to cancel and reschedule. I simply hung up and now I'm writing a Yelp review for the first time which I'm not sure I have ever done. In retrospect I wish I would have paid the premium with another company to have the work done right and with more reliable people.

Rubie L.

If I could give it less stars I would. This is a garbage company do yourself a favor and find someone better, reliable and not a ripoff. Our AC unit went out. We called Frank Gay because we purchased a maintenance contract with them and """"thought"""" they were honest and reliable. Their diagnostic tech came here and sat for hours in a hot house with 3 upset kids that were so hot. He pressured us into applying for a loan and quoted us $17,580 for a unit and an add on labor warranty. I got approved for $19k and he started saying """"oh with that extra $2k you could purchase this and this"""" he was disgusting. They are priced out at 3x industry standards. He had my husband sign the contract for the loan when it wasn't in his name then when the sales order was sent to us the amount was $10k more than what they quoted us which was insane to begin with. We cancelled the contract and told the installers not to come. They still showed up and after MULTIPLE calls to them I have yet to receive a call back from management. They are scammers and liars. Call a reputable company, they are not one. Awful treatment of customers, they try wholeheartedly to take advantage of people and when they're found out they don't ever call back. We will never do business with these scam artists again!!!!

grant a.

This is the first bad review I have ever left. I am so upset. My power was out because of a bad main breaker. The temperature in my house rose above 85 degrees. (I have 2 kids and dogs and cats.) I told them the breaker needed to be replaced when I called. I called Frank Gay because of seeing they had good reviews and 24/7 service. I called them on Thursday, they said I would have to schedule an emergency appointment which would be more expensive and the soonest they could come out was Sunday. Honestly I should have looked for another electrician at that point, but I scheduled the service in desperation to get power back on. Finally the repairman came out 3 days later for the """"emergency"""" service, looked at it, and told me the breaker needed replaced except he didn't know what kind it was or where to get it. *forehead slap*. He said he would find out where to order it amd let me know. I asked if he would call me at least by the next day because I had already been out of power for 3 days. He said yes, definitely. Well he never called the next day and I ended up calling Frank Gay services to ask what was going on and nobody responded. I left voicemails and nobody called back. 24/7 service? I don't think so. Service whenever they feel like it is more accurate. I then called Mako Shark Electric which someone suggested and they came out right away and fixed it on the spot! I then tried contacting Frank Gay Services again to no avail. They simply didn't answer and didn't call back even after I left a voicemail the last time requesting a refund. Worst service experience I've ever had!

Rod H.

I had an issue with my AC on a hot Sunday. I called several companies that couldn't get someone here until Monday or Tuesday. Frank Gay gave me a a window of 4 hours and the tech called and said he would be there in 45 minutes. He came and fixed my problem. Eddie was masked and made sure to explain what was the issue.

John D.

We had a fill valve on our toilet that squeaks and randomly goes on, so maybe the flush valve or gasket needs to replaced too. Technician spent no more then 5 minutes looking at it and tells me to buy a whole new toilet and they will install it for $300. Charged $40 for them to tell me they can't fix it. We had also signed up with them for maintenance on our AC units. The guy tells us there has to be a leak because both units only have about 1/2 the Freon they should have. He then tells us that they are no good even though they are only five years old and that it's $18,000 for them to replace them with new ones. I guess this company can't fix anything and they just want you to replace everything because they don't know how to fix it.

Steve G.

Thank you Sarah for correcting my work order. My faith in Frank Gay is fully restored. Thank you for taking the time to listen and understand the situation. Thank you

Freedom 1.

Worst customer service. They don't communicate the information for time and date of services. Then when you contact them, they refuse to perform the service. Uninformed service men. Liars about how they handle their process and have no respect for customers time. They expect you to wait for them.