Frank Gay Services

Bellindton C.

Frank Gay quoted me almost $9000 for a water heater as their top of the line. Fortunately, I found the same water heater for $400 at home depot. In the end, I decided to get one of the top of the line at Home Depot for $790 + $800 install.

Mike S.

Well, let me add my voice to the negative reviews here. They are off the charts dishonest. Needed a new water heater. Charged $39 for an in person price quote, fine, even though most plumbers will quote you a price over the phone. The tech that came to my house asked if I was a veteran. I said yes and he said he was going to give me a special discount. $2000 for a water heater install. Even Lowes and Home Depot are cheaper by about $500. Wound up using the Village Plumber. They're price for an install was $1280 but I bought my own unit for $439 and Village charged $450 to install it. The tech used to work for Kiley and Sons but when they were merged with Frank Gay he quit which should tell you something. I would not use these people for anything.

Tricia L.

Oh my word, I cannot recommend this company. They have been to my house 10 times on a new AC. It is drain is clogged...okay that was 4 times, if we put in a $900 pump it will work okay I have it installed. I go out of town two weeks come back my system shows fail in 72 hours. It is always something else. Thousands of dollars on a ONE year old system! Oh and the """"Family Member"""" I have paid twice in 3 months and by the way, there is no help, no discount, not sure what that was for. No matter what they charge a 129 service call

Alex B.

very disappointed. They came twice, their excuse was they can't touch the unit because it was under warranty. Still billed me almost $500 Scammers

Jodi R.

Do not fall for the """"Family Plan""""! My mother called to cancel her plan today and they are trying to charge her $800 to cancel a plan that is already paid in full up to January of next year. We have the original contract and it states that plan may be canceled at any time, with 30days notice. There is no mention of a cancellation penalty.

Lynette D.

We had Frank Gay install 4 new faucets (bathrooms and kitchen) in our new home due to a remodel. They offered a year's maintenance program of $149 to cover 2-6 month visits for pluming and HVAC and also receive 10% off the cost of the faucet install. The faucets ending up costing $1013 but were installed incorrectly. The plumbing in the kitchen was cut too short and fell apart in days flooding under my sink. Another tech came out and corrected the previous job. He did a good job. When the plumbing and HVAC techs came to do the maintenance the plumbing tech wanted $2200-$2800 to replace my hot water tank and the hvac tech quoted $3370 to replace my platform that my hvac sits on even though the platform was sound. I had Duke energy perform an energy analysis on my house and he took pictures of the coils on my unit. The inside of my coils were very dirty. When I showed the pictures to Courtney and her supervisor at Frank Gay they said that the tech did basic cleaning of the coils and that if I wanted a deeper cleaning done there would be a cost. The tech never mentioned that they coils were dirty and that a deeper cleaner would be needed. Its unbelievable that he left my unit so dirty and never mentioned that additional cleaning is needed. I'm glad I had the energy analysis done by Duke or I would have never known. Buyer beware. I will be looking for another company.

Chuck H.

This review may be the first in Yelp history to be ongoing. To update again, we had to call Frank Gay Services for yet another service visit as our new, $18,000 A/C is still not delivering the cooling to our master bedroom while the thermostat is still out of control. We set it for 77 degrees, then it bounces around between 79 and 75 degrees. To our thinking when you set your thermostat it should hold at the set temp, which our does not. What is utlimately frustrating is that each tech sent to us not only has a different solution but that solution directly contradicts what the previous tech came up with. Who's right? So far, nobody. We feel we were duped into replacing our old A/C which performed as well as the new one. Which is to say there is no difference between the two systems and were better of with our old A/C. Don't know what to do at this point. In all fairness I will say that Frank Gay is fast to respond and the techs are always friendly and professional. They just cannot solve our problem. BTW, we also spent over $2,000 to have our A/C ducts repaired and added some window tinting trying to cool the master bedroom, which we have to avoid until evening when the room becomes no better than tolerable.

John S.

stay away from the $89 service. i made the mistake and had to pay $178 for the service person to flush the system. in reality a 15 minute job. they tried talk me into a new a/c system. (mine was 8 years old). the family plan is , in my opinion is really a sales pitch. Their plumber wanted to sell me a new water heater at $2400. mine is 8 years old. i made the mistake of being talked into the family plan at $149. I decided to cut ties with them and eat the $149 knowing if i stayed with them it would cost much more. i also am waiting for them to acknowledge my quitting the family plan. i am 83 years old and i would warn people that are elderly to think 2 or 3 times before hiring this company.

John G.

I will start by saying the technician was friendly, knowledgeable, efficient, and did good work. HOWEVER, the charge is absolute highway robbery. Long story short, he replaced about a 6 inch length of above ground PVC pipe (no digging, no drilling). It took less than 30 minutes and the charge was $525.00. Did I sign off on it? Yes. I needed my water back on and it would have been too long to get someone else out here. That's on me. But I will never use this company again and would advise everyone to look elsewhere. """"Competitive pricing""""? What a joke.

Yuki F.

I was opted in on the automatic renewal of $199 for the yearly maintenance contract. During the time of signing up initially I specifically said three times in a row not to opt me in for automatic renewal. Last week I found $199 renewal fee on my bank statement. I called and asked for that to be returned to me and they say it is going to take up to 14 days. I've never had any company take that long to return money. This is all a mistake on their end. The girl on the end of the phone and billing was not very nice when I told her that I have almost no money in my account because of this mistake. They don't care about their customers. Especially when they make mistakes. Not to mention that they are the most expensive plumbing company on the market. They install the toilet for $720. That's nuts