Frank Gay Services

Leslie H.

Frank gay gets 5 stars for sure!!!! Paul is the Best!!!!!! Super professional, and always willing to go the extra mile!!!! We have been using Frank Gay for years, and won't call anyone else!!! Thank you guys!!!

Adrianne H.

Recently I was accused of being bogus, and sent a private message threatening me with a law suit. I went ahead and posted said message as well as my bank statement that shows Frank Gay charged me 182.87 for a quote that we were told would be free of charge. When did it become acceptable for business owners to bully customers over reviewing a bad experience?

TD K.

Sadly, I was a customer not a competitor that you suspected. Wasted much time off of work waiting for your company to arrive and never resolve issues. Obviously turnover is a problem. The same tech never showed up twice because they left the company.

Mark K.

I would be very leery of hiring this company for much of anything. I followed one of their work vans going down the road and what a disaster! I think all of the brake lights were burned out on this truck. I was afraid to keep following this van so I passed him up the first chance I got. Driver was too busy pecking away on his cell phone to worry about driving or the condition of his van. Got in front and, guess what??? Burned out headlight too! So, here is a work van with a burned out headlight, non-working brake lights, and the driver is on his cell phone??? What kind of quality work do you think they do??? Worst part is that I emailed the company with this information and zero reply back. Any integrity in this company?

Fred C.

Started off ok...called to get a tech to come to my home to provide an estimate on installing some exterior lighting. Tech came, looked, said we would have an emailed estimate the following day, and left...two days passed and no estimate. Called the office and spoke to Alex, who set up the service call. She said she had not received anything from the tech, but would reach out to him to check and never heard back from her. I hired someone else...called Alex to tell them...I got the quote 4 days later...way over the top to compared estimates. They should just close the doors!!! WFTV Channel 9 should should stop airing their ads on Sunday...they need to read these reviews!!!!

Cress D.

Frank Gay Plumbing is an unethical company. It's owner sued me because I wouldn't pay a two bills for work that was done but didn't fix the problem. I called another company and they were successful. When I tried to explain to Frank Gay why I didn't feel I had to pay to pay the bill he wouldn't listen. Do to the fact I live out side the area and I didn't want to travel to Orlando. I offered to pay half the bill but he refused. He told me he never gets complaints. I guess he doesn't read Yelp. He apparently removes all negative comments from his web site so that people don't see how bad he is.

Jeff C.

I am a property manager and I hire various contractors in the cities where I manage. These guys are probably the worst of any contractor I've ever used. I will usually give most companies two jobs before moving on to someone else. The customer service is abysmal. The plumbers who did the two jobs that I did give to them were under educated for what they were doing... In the end I had to get someone else to finish the job I had paid them for. I received a more threatening response via private message. It's sounds similar to what another reviewer has also posted. Here is what I received privately: Ryan G: Business Manager We are having our attorney look into this issue. If you're a real customer, prove it. If not, you may be open to a law suit if it turns out you're slandering our company as either an ex employee or competitor.

Jeffrey C.

People managing the phones are rude. It took two trips and 3 different techs to properly diagnose the issue with my water heater. Upon determining that the water heater needed to be replaced, I was pretty much dumped as a customer. They recommended I go with a more local company. I called back to speak with a manager to clarify the situation and Enrique basically refused to let me speak to his manager. He did call back with a ridiculous quote, $200 more than another plumber I was forced to call. So much for the price matching that they advertise while you are placed on hold, and so much for the $69 fee I already paid being applied to my final bill, which is why I went with them in the first place.

Db K.

Perhaps after 40 years they should just go out of business. Scheduled to come to home and took day off to meet them. They called to cancel late in the day. When I insisted they had committed to coming a person who didn't seem to care showed up, didn't want to stay to do the work and said we would have to pay overtime if he did. Pathetic!

Dawn G.

I do not have enough words of praise for the fantastic team Frank Gay services sent us. Our entire home's air conditioning went out in the middle of the summer. We called their number at 11pm and they had someone out to look at it 9am the next morning. Our unit was very old and needed to be replaced, which they scheduled to do the very next morning and at a cost lower than everyone else we contacted. Their team spent 8 hours at our house replacing the inside and outside unit, rebuilt the interior unit platform (and painted it - thanks Robert!) and could not have been more courteous. We are beyond satisfied with their service and quality of work. As new homeowners it's refreshing to find a company that is so on top of their customer service and employs quality individuals. Definitely recommend!