FPL Home Services

Missy N.

In December 2015 my wife and I decided to replace our air conditioning unit. Having seen Jupiter Tequesta A/c in our community we decided that we would give the business to them, even though they were more expensive than other companies by approximately 15%. When the salesman came out, he sold us a Carrier system. It was supposed to be the best system they install. We agreed to pay $7200 for the system to cool a 2400 square-foot, under A/C, home. Fast forward 24 months later, we noticed that the outside unit was turning on and off rapidly, only running for about 15 to 20 seconds each time before shutting off. It has gradually over the past year gotten louder and louder. We decided to contact Jupiter Tequesta A/C to come out and diagnose the problem. As is always the case, a very nice gentleman came to service our system. The price for the diagnosis was $89, that was charged no matter what. He found that based upon his pressure gauge, there is a leak that developed in this two-year-old system. He stated that the system is under warranty, but the labor is not. I instructed him to go ahead and assess the cost of these repairs and was extremely surprised! The diagnosis for doing a leak test was $500! In addition to the leak test it would be approximately $800 to perform the switch out of whichever component has the leak in it, the inside or the outside portions of the unit. Therefore the charge would be around $1300! Having excellent marketing skills, they offered membership to their exclusive club, you pay $159 for the membership, receive 15% off of the bill. Aggravated with this type of """"We've got the best, you have a warranty, but we don't back our product that """"we"""" recommended,"""" type of marketing, I decided to contact their office to speak to management. Their slogan is 365 days a year, seven days a week, 24 hours a day. Ironically, no one can call me back till Monday. So therefore, the moral of the story is the best marketing, does not make for the best company. I have not received the final solution to these issues as of this time, but I would definitely caution this type of bait and pay later business practice! Meanwhile, we will be with no air-conditioning until Monday.

Heather C.

They showed up right away when everyone else could not. They have an old fashioned service style. Everyone there is great.

Emilie W.

KEEP LOOKING...DON'T USE THIS A/C COMPANY. We called them to fix our A/C (replace the coils) that is under warranty and they """"fixed"""" it only to find out a day later that while they """"fixed"""" it they broke the plastic pan and it leaked all on the floor. Because of the inept technician, we had to wait another five days with no A/C for the new pan.

Joshua R.

Extremely rude and unprofessional. Too many plumbing/ac companies out there to chose from to have to tolerate that kind of behavior BEFORE they get your money. I can't imagine the treatment, or lack of, that you would receive after they have payment.

Miller J.

AC unit was not working properly, called and two days later prior to them responding it was working. They charged 90 dollars to tell me """"it is working"""" and """"needs to be replaced"""". Quoted 5800.00. Unit goes out again and once again they charge 90 dollars, don't do a thing, tell me to replace it and leave. Called a family friend Nelson, he came out, advised my unit has several more years to go. Cleaned coils and added freon. Now all is back to normal. AVOID this company, new ownership not interested in helping, just looking to sell expensive AC units.

Leslie Michelle J.

Horrible a/c company they lie and have attitudes when they show up. Brand new A/C installed 15 months ago then a safety switch installed that never functioned- major water leak through the ceiling, they took no responsibility..... there are better companies out there.

Samantha K.

Great service, arrived early and also called ahead to let me know. Quick repair at a affordable price.

Sherry G.

Jupiter Tequesta is a great company. Their staff and technicians are courteous and professional and very knowledgeable. I would recommend them to anyone looking for an honest company to do business with. They guarantee their work and stand by their products. I had a small issue and they resolved it in a timely manner without question. I've dealt with other AC companies in the past That would never return my phone calls or resolve the issues. I'll never use another AC company again. Jupiter Tequesta is the best

Andrea M.

I had an similar experience to the revieweR Paula...i was having the ac checked for the upcoming season. The unit was instaleed by jupiter ac and regularly serviced and maintained by them. The warranty coincidently expired 3 weeks before their inspection. I was advised the heat exchanger was not operating properly and the compressor was on its last legs and would not last when the temps heat up. The tech came back with sales figures for new units. This did not sit well as the unit seemed to be fine and just out of warranty. I called an ac contractor that was advised in the newspapers and he went through the ac unit and advised all was working fine. No problems or repairs needed. I contacted jupiter ac and advised them of same and this is out and out fraud and will no longer use or recommend their services

B B.

Very good service. I subscribe to a maintenance plan with Jupiter-Tequesta and I am very satisfied. On my last visit (I get two per year under my plan) the Specialist, Gary Burns, did an excellent job by recommending.the optimal type of filters, showning me some simple procedures for keeping my unit in good shape,and suggesting some useful and resonably priced services as preventative measures for other areasof my home (plumbing). The Specialist, as well as the Customer Service group was helpful, professional, and thorough. Thanks!