FPL Home Services

J R.

Talk about going downhill and then into the toilet! FPL Home Services installed my whole house generator several years ago and used to provide great service. Now that this FPL unit has been sold off to XtraMile Cooling Plumbing Electric, I have had to wait many, many weeks for a service call without a functioning generator. Service began a slide in very recent years when the generator service unit was called FPL ReadiPower. Now that it is XtraMile, quality has gone off a cliff and I can't get a return call or email and as noted before, you can wait many many weeks for service. While most technicians are good, office folks & dispatch/scheduling are not in the business of providing good customer service. AVOID THEM!

Jane S.

My husband and I have been members of FPL Plumbing and Air-conditioning which is now under new ownership Xtra Mile Cooling....... They fixed our garbage disposal and Caulked out MB sink last month. I called yesterday about our toilet not working and the sink that they caulked and (I let dry for over 24 hours) is all cracked. The girl who answered the phone told me we will be charged again for the caulking because it is over 30 days. I explained the sink was just done, I can't be charged again. It was 39 days ago. She was adamant that we will be charged. I asked to speak to her supervisor and she said there's no one there who can help me. As I became increasingly upset, she kept telling me there's no one there to help me and she will submit my complaint to Customer Service. I told her I need to speak to someone now. She transferred me to Manager of Plumbing who confirmed I will be charged but they will come out and look at my sink. There may be another problem with the sink and I will be charged for that too. I asked to be transferred to her supervisor and she told me she doesn't know how to transfer a call. I asked her to leave a message for the overall manager, who has yet to return my call. I mentioned we will cancel our membership and she said our membership just expired November 30th. I aked why we didn't receive notice about this, she claimed she doesn't know. Horrible customer service!!! The women I spoke to, do not care about their customers.

Larry F.

2+ years ago, FPL Jupiter-Tequesta urged me to purchase a Daiken AC unit when mine had expired, emphasizing the 12 year warrenty on parts and labor. Last month, a major part failed and needed to be replaced. The worker said they had been having trouble with this part, that it had to be ordered, and in the meantime he needed to fill the current unit with freon to hopefully get me enough cooling until replacement could be achieved. Cost: $624. What, I asked, was the high cost for? Response was: To cover the freon and, get this, to order and receive the replacement part. Installation would be covered under labor. Therefore, when they said parts were covered, they failed to inform me that a relatively high charge will require payment to order and ship it! Even on a part not 3 years old. I am deeply disappointed in this company and will look elsewhere for AC service, while still holding them to their contractual obligations regarding the Daiken AC I bought.

Harold J.

I had an electrical issue with my outside lights and was assigned FPL Home services through my HomeServe policy. Got a same day appointment, Neil, the electrician, arrived on time and ready to get to work. He put my mind at ease and said he'd take care of the problem and he did. He worked hard for over an hour outside and when he was done everything was working great. Neil and his excellent work ethic and skills made what was otherwise a bad day into a good one. Excellent service by an excellent person.

Austin R.

I enrolled in the FPL Watershield program. What a nightmare. The device does not work properly and I cannot find anyone at FPL Home Services to talk to. I am caught between FPL Home Services, the plumber, and Moen. Purchase at your own risk.

Stu S.

We just cancelled FPL Home Services. We initially had good experiences with them last year. But when we requested a plumber at the beginning of this week, FPL Home Services failed to respond effectively. We were promised a call by their service provider within 2 days. After 4 days and no response, I called the claim department and was informed that their in network plumber was unavailable. Only one in network plumber in the Sarasota-Bradenton area? Really?

Mitchell G.

Bought whole house generator from them. Probably overpaid by few thousand dollars. A few months after installation a faulty regulator installed by them allowed 450 gallons of propane to leak into the air. Cost us almost $1800 to replace. FPL Home Services denies any responsibility. Refuses to reimburse us for the leaked propane and has the nerve to say it's our fault we should have spotted the leaking gas. Their even billing us for the faulty regulator. Contract for any services with them at your own risk

Scott S.

Horrible service - Stay away. Will do all they can not to do repair(s) or deny your claim. Technician was incredibly inept and incompetent. Customer support rep's very nice but have no ability to resolve issues as their direction is to deny, deny, deny.

K H.

Gave written estimate for plumbing work, I accepted, scheduled. Day of appt, I was told couldn't do all things on estimate as estimator had promised work...that couldn't be done.... AND low-balled it!!! ME-O.K. just do what you can...FPLHS-...""""we won't charge you the other stuff"""". (ME-No kidding) End of day, I owed exactly $675 for work completed, per contract. They gave me a 'new' contract/invoice for over $1800!! Said was for """"extra work""""!! I told him we had a contract already, I never approved this 'new' one. He got nasty. I paid after failing to calm worker down...get them OUT OF MY HOUSE. ..and fight later. Long fight (2 months) later, FLORIDA ATTORNEY GENERAL'S office had to step in TWICE to get my refund. And FPLHS lied to THEM (& ME) about the refund THE FIRST TIME...............................BUT NOT THE 2nd. Apparently they're petty AND dishonest!!! These guys are grifters...and not good at THAT either.

JulaineNoel ..

They lie at every turn. Service tech said we'd need a new condenser coil on our 3.5 year old AC they installed. It was under warranty so I'd only have to pay for the service call, prepay the warranty repair fee and top up of refrigerant to keep the unit working until the part arrived in 1-2 weeks. That was just under $600. Here I am 10 days later and the part has no ETA. The unit stopped functioning all together after 5 days from the initial service call. I have called in 4 times, each call was promised a call back in a """"little bit"""" with an update (no one ever called me). I was ecstatic after my second call where they confirmed they had tracking information showing the part would arrive in 2 days. I called the morning the part was to be delivered and said I would need emergency weekend service for the install and to let the scheduling team know to call me ASAP. As I had not heard anything by 4:30 I had to call back again to find out that there was no ETA on my replacement part and they had no idea what I was talking about (lesson learned- record conversations when talking to them because they are REALLY comfortable with lying). My last call they offered to have a manager call me in 24-48 hours. I clarified that is actually business hours, so I might get a call as early as Monday. We shall see. In the meantime I'll be sitting in my 92 degree house as I as I work from home and am unable to log into the required VPN from any other location. BTW the reason we got a new unit installed in the first place 3.5 years ago was b/c they assured me that it was a brand they had a close relationship with and that parts were typically on hand or had very short order times which would minimize downtime if anything were to go wrong. Additionally the manufacturer offered a 12 year warranty to make it a worry free machine.