Fox Service Company

Bret W.

Things started well enough, with an agent answering my call quickly, and setting me up with a technician house-call for the next morning. I was super-busy that morning, but kept my phone close -- no call ever came, so I called Fox late afternoon. The agent told me they had been absolutely swamped with work, everything was way behind, and they were sorry. I said ok, and asked why in the world they had not bothered to call to tell me they would not be able to keep the appointment, and she simply hung up. This was a lousy experience, and I can't recommend even talking with Fox about getting a job on their schedule; I don't know about the quality of their work.

Jan F.

I was very impressed with the knowledge and professional work of Steve. He was very friendly and arrived promptly at 8:30AM. He assessed my situation with a leaking faucet in the kitchen in an old house with old pipes. Many of the newer equipment parts would not fit my situation. He took care in measuring what was needed before ordering the replacement. He carefully removed the old parts, flushed out the pipes and replaced the defective faucet with a perfectly fitting replacement.
Thank you Steve and Fox Service for providing such great service!
J.Fox

Leigh F.

After a length phone conversation "about the cost" I did not get any satisfactory reason why they added so many extra charges on a part they just left behind.

amy b.

Absolutely phenomenal company. So highly recommended. I had an electrical problem and all of my pool equipment lost power the night before a big pool party. Juran made an after hours, last minute visit and was able to find the problem with some melted wires. Our hero! I will definitely use Fox Service Company again in the future.

Missy B.

Over the last year we've spent over $2500 to still NOT have the leak fixed in our system. These idiots just kept filling up the Freon and charging us $91 pound which was our 'discount because we're VIP customers'. We called them out a 3rd time this week, $500 visit and then Cory tells us he found the leak finally after a year and it will cost us $2,400 to fix...the only part is located in San Marcos and they only have one AND he needed to know within a week! Ok Cory, let me drop $3K today when this was supposed to be fixed last December when you charged us $1,400. Company is a SCAM! Their service men are scum, unprofessional, dirty and crooks!!!!! STAY AWAY! We had another company come out yesterday and fixed the leak while adding more Freon because Fox STILL didn't fill it up, just charged us...and they did it for $900.

Chris B.

A big thank you to Fox Service for all the effort they went to, to make sure that we were satisfied customers! Joey Tice, project manager, met with us to discuss the issues that we were having with our HVAC system. Our HVAC was oversized for our square footage, and that caused air distribution problems, and was very loud. We had an additional consult with Joey, and decided to replace the whole system. From the installers, Kevin and Evan, to the air balance team Rick and Juan, we have checked off all the boxes and now have a comfortable and quieter home. We appreciate the professional way that everyone did their jobs, but especially Joey Tice. He was very responsive in answering his phone EVERY time I called or returning my call in a timely manner. He went out of his way to provide top notch service!

Brandon F.

Fox service recently installed a new A/C system in our home. They did a great job! They were friendly, fast and answered any questions I had. I highly recommend them if you need any A/C work!

June L.

We've been using Fox Service for maintenance with their maintenance plan for over 2 years, and they've been great, fast and reliable. A couple of weeks ago we got new AC unit and HVAC, Lacounte Murray was great, came to our house, no pressure, explained to us the different options, we went with one. They came installed on a day that was convenient for us, they cleaned up after themselves didn't leave a mess. The AC worked but it turned off after an hour or so, we called the direct line, they had someone came out within the hour and fixed it, great customer service!

Jackie W.

Rodney provided top notch service. I am 8.5mo pregnant- great time for AC failure in central TX! He was out to my house (which is very out of the way in the country) within 1.5hrs. They really helped me out in a pinch and have excellent coupons on their website. I feel confident that the service I received was honest and Rodney was very knowledgeable. Thank you for making my day

K S.

My AC went out last night (Sunday) and the first company I called couldn't figure out what was wrong. It was 1pm by the time I called Fox and they didn't think they could get anyone out by the end of the day, but would call if they could squeeze me in. They got someone out very quickly after all and their technician was awesome. The problem turned out to be something really stupid that I had done, but he was so nice about it and took care of it quickly for me. The price was reasonable, too. Unfortunately, I can't remember his name or read it on the receipt, but feel free to add it to the review and tell him thank you!