Fox Service Company

Mark H.

These guys are not good. They typically send a non-plumber if you call in a plumbing problem and then if they think they can solve it, they schedule another trip, this time with a plumber.
I have had the out 4 times, all with the same problem and they still have not solved it or worked on it. They have done other things, but not the problem I called them out for 4 times. Two of those times the sent non-plumbers. I have spent $2,000. I still have the same problem.
I called them to complain. They told me they would call me back and have a supervisor call me. They did neither.
I would stay completely away from these guys if I were you.

Dm T.

Fox Service Company is expensive and overpriced. Diagnostics/Inspection cost quoted as $49, and the AC AmRad Turbo 200 capacitor part for my 2.5, that they provided and put on to replace bad capacitor shows it costs only $60 on Amazon, but Fox Service billed me for $510, that's over $400 over cost, not including whatever their labor expense is. Never again will I use them.

Additionally, they send out sales people, with the technician, to pressure sell you to buy a new HVAC system through them with their finance company so they can gouge you even more.

James M.

My feeling is that they price a simple job very high if they feel the truck could make more money on another job. The estimate I received was absolutely ridiculous and not supported by any other companies. Stay away.

Jardin N.

Had an a/c issue and the a/c tech found it to be an electrical issue, so Fox was called since they're a sister company. Good thing is they didn't charge an additional flat fee for coming out. More stars for coming on time, being courteous, etc.
The 2 lost stars are for the cost. The problem was a broken wall switch in the attic, and that was it. Replacing that switch cost $160. I know things have gotten expensive but this seemed beyond reason.

Kevin B.

Wow. Called and asked if I need to reschedule because I had airbnb tenants in until 2p. They said no, they will stop by after. Of course, they showed up at 1p and got turned away. Then proceeded to charge me 49 dollars...not to mention it was supposed to be 39. Then when I called, no refund issued. Unbelievably bad.

Brian M.

I have been a fox customer for 29 years, but I fear that they may have gotten too big and I might look into another company when my service contract expires. During my time with Fox, I have purchased 2 AC/Heating units with good results. I have always paid for the service agreement for inspections in the spring and fall. 6 years ago a technician convinced me to buy a kick start for the AC, price $200. I later found the exact kick starter on Amazon for $40. The technician today told me that what I purchased was not any good and they had alot of problems with it, but now they have this new one that he could install for $495. I declined. Would in a couple of years they decide that was bad , too and try to sell me another one for $1000? If they decided what they had been selling was bad, they should have contacted their customers and tried to make good on the crap they had been selling. The technician also indicated on the invoice that the filter needed changing. This is BS, as I installed a new 3M 1500 2 weeks ago. I just don't trust them anymore.

Brian H.

These guys installed an AC/Heater unit for me Last September. The guy who installed it basically told me that you are going to need your ductwork rerouted but he couldn't do it that day because it wasn't in the paperwork because the salesman didn't put it in the scope of work. He said give it a week and if it's not cooling down properly call us back. Well I called them back and they sent out a technician who also admitted that it could use some rework but he seemed very hesitant to commit to anything. Said he needed to file his paperwork and someone would get back to me. That was the end of my communication. I called the office multiple times. Called and texted my salesman who had sent me several text previously and he just ghosted me. I went to their website and sent several communications to them and nobody would call me back. Use these guys at your own risk. They got my money and that's all they wanted. They are not about to spend another dime on me. Just watch this review and see if anyone even bothers to respond. These guys don't care about you, your repeat business or a quality job. And the funniest part, they have a 100% satisfaction guarantee posted all over their website.

Kathy J.

On March 16, 2002 I called for a kitchen drain to be cleaned out. They could come the next day.

When the guy got here and heard us tell the history of drain clean outs he was immediately saying the drain may not be able to be cleaned out. My husband told him that the last time they had to get a smaller snake to get around the bend in the drain. Apparently he didn't think my husband knew what he was talking about. As the guy would go outside to his truck (for equipment?) he would sigh heavily as he went to the door. I suppose the sighs were to tell me what a lost cause my drain was or how hard he was working. He tried a couple of times to get his too big equipment through the drain and then said I had a broken pipe.

$247 later he left without clearing the drain. The reason for the 2 stars is because he took some money off the bill.

I am happy to say that we did not have a broken pipe and my drain is now cleaned out since our plumber used the correct sized equipment. He actually tried a different size when the first snake would not go through. What a concept, when one thing doesn't work try another!

I am editing this review after I received a call from Kendal about my review of my service call. After explaining what happened during the service call and how the drain was successfully cleaned out by another plumber he said he wished I had called him, they would have sent another technician out to try again. He is refunding $150 of what I paid and asked that we give them another try in the future. I appreciated his call and of course the partial refund. I amended my 2 star rating to a 4 just on his customer service phone call.

Paula R.

We called because our shower wouldn't shut off completely. Yes, they would come out... for $500! I wish they would've had the courtesy to tell us why it would cost that much.

NVegeta D.

Worst service company. The technicians are just car mechanics.
I called in for a HVAC inspection on a home I was purchasing. Ideally, one would expect a summary reporting issues, cost to fix/replace etc. The guy just played with the thermostat and walks out saying he cannot estimate the cost to repairs, and that its the job of a project manager. And he still had the courage to charge me $99.
Never going back again. Precision AC - You just lost my business too for sending me such an incompetent technician.