Fox Service Company

Kathy J.

On March 16, 2002 I called for a kitchen drain to be cleaned out. They could come the next day.

When the guy got here and heard us tell the history of drain clean outs he was immediately saying the drain may not be able to be cleaned out. My husband told him that the last time they had to get a smaller snake to get around the bend in the drain. Apparently he didn't think my husband knew what he was talking about. As the guy would go outside to his truck (for equipment?) he would sigh heavily as he went to the door. I suppose the sighs were to tell me what a lost cause my drain was or how hard he was working. He tried a couple of times to get his too big equipment through the drain and then said I had a broken pipe.

$247 later he left without clearing the drain. The reason for the 2 stars is because he took some money off the bill.

I am happy to say that we did not have a broken pipe and my drain is now cleaned out since our plumber used the correct sized equipment. He actually tried a different size when the first snake would not go through. What a concept, when one thing doesn't work try another!

I am editing this review after I received a call from Kendal about my review of my service call. After explaining what happened during the service call and how the drain was successfully cleaned out by another plumber he said he wished I had called him, they would have sent another technician out to try again. He is refunding $150 of what I paid and asked that we give them another try in the future. I appreciated his call and of course the partial refund. I amended my 2 star rating to a 4 just on his customer service phone call.

Paula R.

We called because our shower wouldn't shut off completely. Yes, they would come out... for $500! I wish they would've had the courtesy to tell us why it would cost that much.

NVegeta D.

Worst service company. The technicians are just car mechanics.
I called in for a HVAC inspection on a home I was purchasing. Ideally, one would expect a summary reporting issues, cost to fix/replace etc. The guy just played with the thermostat and walks out saying he cannot estimate the cost to repairs, and that its the job of a project manager. And he still had the courage to charge me $99.
Never going back again. Precision AC - You just lost my business too for sending me such an incompetent technician.

David D.

Got a water heater inspection scheduled with them. Jason came over for the initial inspection to check things out. The water heater I had in my house had been unused for years due to the house being vacant before I had bought it. After about 5 minutes of having it on, he found that mineral deposits were burning in the heating element, causing the breaker to short.

Jason said he could come and fix it first thing tomorrow morning, and he wasn't kidding. Luckily I work from home, and I was able to let him into the garage to do his thing. I really appreciated the sense of urgency from him, as no hot water is something I would rather not have lingering...

Within a few hours, Jason installed a brand new water heater and a few extras to help with the longevity of the heater. While the price was a bit high, I knew it was not going to be a cheap fix. The efficiency of Jason made it more than worth it. I can take hot showers now. What a blessing.

5 stars to Jason and team. I had an excellent first experience.

Tanker C.

I would never recommend this company. I have an 8 year old tankless water heater (Navien) that showed an error on the tank. I called Fox Service to come out, next appointment a week from call, they were listed as an authorized Navien service (a loosely supplied name) provider. They came out and deducted they need to order 1 or maybe 2 parts. The serviceman was here for maximum of an hour, after having called some older, probably more experienced colleague to confirm his assessment. The service call charge, $256 (again their hourly rates are $156. Later in the day I called to find out when the new parts would arrive. Ryan, the serviceman said his supplier hadn't given him a date, they had no stock and it could be 1 to 2 weeks. I called Navien, spoke to a representative who gave me the 2 parts #'s to required, this took a less than 5 minute phone call. I ordered the parts online. I called Ryan to say I had ordered the parts and her immediately told me his work would not be warranted with parts I ordered. I said no problem. The minute I hung up I called to schedule him back to install the parts and the earliest Fox could schedule someone was next Wednesday but they wanted Ryan to return since he started the project, one day later on Thursday. I agreed, I felt like I would really be overcharged with a new serviceman. I received the parts on Tuesday. Ryan came today and installed 1 of the parts and said the other part was the wrong one, even though the Navien rep said it was. Luckily it was a part that was required since the water heater is working as I write. Ryan was here 1-1/2 hours.....today's charge $418. i asked about the discrepancy in pricing and he said for all the work he did off-site, really.

It's funny how they sent me a survey of how well they did on the 1st visit, I responded with call me and email address. I have yet to hear from anyone.

I would warn "let the buyer beware" to call this company. They willl never be called back to my home, just say'n.

Looking at Yelp reviews now, damn I should have look before I called them. My bad.

Nikki N.

Zero stars!!! Laundry room was flooding called the girl scheduled and appointment from 12-6. I called back a few hours later to see what time they thought they would be here because it was my daughter's birthday and either my husband or I would have to stay behind and I was trying to get a window of time so maybe we could go for a little while. When I called back they ended up telling me that they WERE NOT COMING!!! I couldn't believe it! When were they going to call me and let me know this??? Then they acted like it was no big deal and that I'm over reacting!! My laundry room is flooded I called early in the morning it's now noon and you tell me you're not coming and I found out only because I called you??? Sorry way of doing business sorry response to their mess up and no responsibility!!
Please don't use this company please call Clarke-Kent instead much better company who keeps their promise of coming and cheaper!!!

Tristan C.

Long story short.... Fox replaced 3 full HVAC systems in our home over the past two weeks and 2 OF THE NEW SYSTEMS INSTALLED BY FOX HAD GAS LEAKS. I was in the attic organizing Christmas decorations and noticed the gas smell. I immediately turned off the gas and called Fox. They had a tech out within 30 minutes and he identified leaks in two of the recently installed systems. One had been leaking for over a week!!!! I had difficulty with Fox during the scheduling process, but that pales in comparison to the dangerous situation they put my family in. Thank goodness my wife asked me to get out the Christmas decorations, otherwise we may have been in a terrible situation.

Clement H.

You can't rely on this company for their emergency services. I called after hours at 6:30pm and was told they could come to my home in FOUR days!!

Morgan T.

I had Fox come out to take a look at my on demand water heater. Things started off not so great when they told me it was a $99 service call and that wouldnt even go towards repairs if I chose to make them. Definitely something that should have been mentioned when I made the appt and not typical of most companies I have dealt with. I had a whole report from the manufacturer with error codes but the team sent ignored that and just went about running their own tests at ~$175/hr. At the end of it all I was out $250 and nothing was resolved. This company is overpriced compared to similar services and I wouldn't use them in the future. I gave 3 stars because the crew showed up on time and was respectful.

Anthony C.

I received a call from the General Manager of Fox Service Company as well as received the refund as requested. Thank you Fox Service Company General Manager for your professionalism and honesty in resolving my complaint quickly.